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Professional Summary
IT Managed Service Consultant
Contracted Services, WA | 2013 – 2025
Innovative Automation & AI Integration with proven experience designing intelligent
workflows that streamline operations, reduce manual work, and boost team productivity. IT system Cyber Security Compliance, AI adoption and implementations, Data migrations,
Windows Server, Azure, SQL, SharePoint, Exchange, cloud solutions, system integration,
telehealth and medical technologies, VOIP implementation, and ensuring compliance with healthcare regulations (e.g., HIPAA).
Experienced in IT support, system administration, hardware/software troubleshooting, and network connectivity solutions configuration and planning. Extensive experience in planning, executing, and managing large-scale IT projects, including a successful Windows 11
migration for 850 systems. Identified and eliminated repetitive tasks by implementing scalable automation solutions across departments.
Expertise in developing detailed project plans, timelines, resource allocation, and risk management strategies. Instructional Design elements incorporated into employee training material for EMR migration, O365 migration, VOIP, Win11, Cybersecurity, Telehealth.
Skokomish Tribe, WA | 2020 – 2024
• Led the migration of 850+ systems to Windows 11, ensuring compliance with timelines and quality standards.
• Developed and executed project plans, overseeing risk management, vendor coordination, and communication with stakeholders.
• Ensured system compatibility, documented processes, and provided training/support to staff during the transition.
• Spearheaded telehealth and medical technology implementation, increasing patient visits from 5 to 35 per day through EMR and business process automation.
• Designed systems compatible with RPMS, Greenway, Dentix, and MiPac while ensuring HIPAA compliance.
• Increased revenue to $2.6 million from $600k
Avaunt Technologies | 2019 – 2020
• Managed IT
o Help Desk
o Cloud computing
o VOIP
o RMM
o Citrix
o Hyper-V
Locke Systems | 2018 – 2019
• On-Site IT
o Break-fix
o Networking
o Desktop - Server deployments
o O365 Migrations
o Cyber Security
Lead Program Management – Microsoft Windows Core
Technical Trainer – Microsoft Center of Excellence
UW Adjunct Professor – Computer Sciences