favorite this postExperienced Tech Guru & Customer Service Oriented Professional (Puyallup)hide this posting
available afternoons available evenings available mornings education completed: some college
QR Code Link to This Post
Helping people is a passion and therefore I never work a day in my life. I strive to help those around me succeed, no matter
the distance it takes. I take pride in my work, as it is an art of itself and those who experience it will remember it. I have been
working with technology for half my life and am consistently learning new skills and trades everyday. Working on getting
certifications and building long lasting business relationships.
Help Desk Coordinator Jan 2019 - Feb 2019
Your Business Solutions, Inc. 2 months (Continued from Jan 2019)
Coordinate Help Desk ticket board, Automated Call Distribution system, e-mails/follow ups, calls, SMS, other
notifications, create reports, assign tickets to proper support techs, update KB articles, update client configuration
files, maintain customer service quality and assist with service ticket scheduling and technical support throughout
Tier 1 - Tier 3 and Dispatch. Project management, e-mail migrations from IMAP/Google Apps/Network Solutions/
Etc to Office 365. Active Directory intermediate maintenance, hardware/software diagnostics, remote control
software, network AV deployments, Web work such as modifying pages, adding content, diagnosing issues with
WordPress and other CMS and sites. E-mail marketing material such as e-mail signature creation. VoIP desk
phone support, Experience working with Azure, Auto Desk CAD, Adobe DC, Office 365, Intermedia Exchange
server, HR hiring/firing assistance. Cellphone e-mail setups and support (iPhone / Android). Virtual Machine
intermediate experience. Backup devices and software maintenance and monitoring. Xerox, HP, Brother, Ricoh/
Savors printer copier device maintenance and support.
Senior Helpdesk Technician Jan 2018 - Jan 2019
Your Business Solutions, Inc. 1 year 1 month
PC Fix Marketing Manager & Webmaster Nov 2014 - Dec 2017
Pc Fix 3 years 2 months
I wear multiple hats. Fixing computers is just the beginning of my responsibilities. I help the company by bringing
good classic wholesome and personable customer service. Consisten attention to detail, organization, and
management is key to providing our customers with the greatest PC repair shop experience there is possible.
Going the extra-mile is just a bonus that our customers receive when we work with you. Technical skills required
range from repairing an LCD hinge without ordering extra parts when not necessary, laptop screen replacements
and other repairs completed within the hour when part is available. Viruses, rootkits, adware, malware, junkware,
ransomware, popups, performance issues, freezing, slowness, and all of the above are also a handful of the
issues taken care at the shop. Consultations for upgrades, performance assessments, diagnostics, and much
more. We also have onsite, remote tech support, and even provide monthly maintenance contract work for our
Besides the routine benchwork that I provide for my neighborhood's customers, I also provide web design
and content management services to our company in order to provide our customers with the best available
information they need before contacting us. We run a monthly blog that provides our customers with great
information regarding technology, security, and data privacy. Check it out at www.getpcfix.com/blog/
Owner Oct 2009 - Dec 2017
Spark PC 8 years 3 months
I'm the owner of a small-business providing technology and web solutions.
Client Services Remote Service Technician May 2014 - Sep 2014
Support.com 5 months
Actively listen to customer needs and offer appropriate education of products and services to prevent
churn.Respond real time to customer Inbound questions and problems.Make outbound calls to touch base
with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new
installation.Utilize resources to up-sell and explain competitive edge.Effective use of persuasive techniques to
overcome objections. Educate customers in the use of installed products, service offerings, billing, charges, and
product features.Resolve customer complaints and situations calmly and courteously.Troubleshoot and resolve
service and technical problems using remote control tools with PC/MAC and tablet.Troubleshoot and resolve
issues when the customer is using a smartphone app.Meets retention, sales and customer service performance
metrics.Explain and instruct the customer on the value and operation of the product and service.Retain customers
at high risk for churn.
LRC Assistant / Web Design Tutor Jan 2014 - May 2014
Career Education Corporation 5 months
I work as a Learning Resource Center assistant and as a tutor helping students with their Web Design &
Development homework, projects, and finals within International Academy of Design & Technology of Seattle. Also
worked here when they switched names to their sister college Sanford-Brown College of Seattle
Sales Specialist Jul 2013 - Sep 2013
Sell Phone Store 3 months
Buy, sell, give estimates of used & new cellphones, strike deals, help customers with needs, unlock GSM network
cellphones, jailbreak iOS devices, iPhone repair, etc
Condition Report Writer Oct 2012 - Jan 2013
Manheim 4 months
Inspect vehicles using the governed Manheim Insight Auto Grade / NAAA standards.
Part-Time Lot Driver Sep 2012 - Oct 2012
Manheim 2 months
Drive cars for auctions, spot cars in proper locations.
Field Service Engineer Nov 2011 - Aug 2012
IST - Installation & Service Technologies, Inc 10 months
Install, maintain, and upgrade point of sale technologies for the restaurant and retail industries. (i.e.: McD, BK,
Taco Bell, Subway, Sonics, Panara Bread, Jack in the Box, etc...)
Drive-thru systems, wireless headset systems, and others such as digital menu board systems.
CAD Engineer Feb 2008 - Jun 2008
Advanced Broadcast Solutions 5 months
Created detailed block diagrams using AutoCAD2002 from server rack audio/video/data equipment manuals for
the design director to implement into the project.
PC Salesman / Technician Jun 2007 - Sep 2007
PC Club 4 months
Sold computers to customers. Point of Sale system, inventory at the end of the month, answered phone calls,
repaired computers, support customers. $9.00/hr
International Academy of Design and Technology-Seattle 2013 - 2014
Bachelor of Applied Science (BASc), Web Page, Digital/Multimedia and Information Resources
President's List Award for Term 1311
President of Student Government Term 1311
Vice-President of Student Government Term 1312
Green River College 2010 - 2011
Bethel High School 2003 - 2006
High School Diploma, Computers & Business
Mount Tahoma High School
Web Design • Troubleshooting • Small Business Support • WordPress and many more.
Certified Webmaster • Green River Community College
GES308 • Jan 2011 - Present
it's ok to contact this poster if you are a potential employer or other principal.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact me with unsolicited services or offers