Disabled man looking for part time customer service/office employment near Bothell. I’m a hardworking, focused individual.
Customer service representative | spectracal | june 2008 – November 2016
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered 40+ daily customer telephone calls promptly to avoid on-hold wait times.
Offered customer advice and assistance, paying attention to particular needs or wants.
Conduct sales and technical support on a daily bases.
Network analyst | idx ge medical | June 2000 – January 2007
Analize HP Nonstop network operations to ensure optimal network operations.
Manage disaster recovery operations.
Contact employees when processes interfered with network stability.
Assisted with maintenance operations of servers.
Wrote Analyst procedures and check lists for new employees.
technical sales representative | seattle lab | January 1995 – January 2000
Provided technical software sales support to customers via phone, email and chat.
Created sales and marketing emails.
Collaborated with marketing team in successful campaigns.
Wrote detailed support documentation to assist support staff and customers.
Education
computer sciences | September 1997 – june 1999 | edmonds college
Skills & Abilities
Excel at cold calling
Microsoft Office 365
Excellent interpersonal and communication skills Poised under pressure
Professional telephone demeanor
Fun and energetic
Principals only. Recruiters, please don't contact this poster.