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Business Office Manager at Windsor Square Retirement Community - 1479 (Marysville, WA)

compensation: DOE + benefits eligible
employment type: full-time

Guardian Management has an opportunity for a Full-Time Business Office Manager to join our experienced and committed team at Windsor Square!

Position Summary:

Windsor Square is a 95-unit retirement community in Marysville, WA.

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. Must have a minimum of one year experience in a property management or related field, as well as one year of experience in an accounting/bookkeeping role.

A Business Office Manager’s primary role is to support the Executive Director’s efforts to ensure that the property meets all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Business Office Manager is responsible for managing the day-to-day operation of the business office for the property in order to safeguard the good financial health and stability of the property, confirm timely compliance with all government and property program requirements, and to complete all required paperwork and reports on time. Responsibilities include collecting and depositing rents, property bookkeeping, processing resident certifications and re-certifications (if applicable), processing invoices for payment and purchasing supplies.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!


Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
  • High school diploma or GED.
  • At least one year of experience in property management or a related field.
  • At least one year of experience in an Accounting/Bookkeeping related role.
  • Excellent attention to detail and organizational skills.
  • Strong mathematical skills and basic understanding of property budgets and financial accounting.
  • Ability to speak, read and write in English.
  • Ability to communicate effectively and in a timely manner; both verbally and in writing.
  • Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
Schedule: 40 hours/week, Monday - Friday, 8:30 AM - 5:00 PM.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
  • Represent Guardian in a positive and professional manner at all times.
  • Support Executive Director’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.
  • Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
  • Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.
  • Ensure that your work is in compliance with the affordable program requirements applicable to the property.
  • Complete resident income certifications and re-certifications in a timely and accurate manner in order to maintain compliance with property’s program funding and regulatory agency requirements.
  • Complete move-in/move-out paperwork with residents.
  • Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
  • Track apartment preparation and repairs in property accounting system. Keep accurate records of current space conditions and special circumstances.
  • Make sure that the office and common areas are neat and clean at all times.
  • Maintain complete and accurate property files and records, according to company systems, with an emphasis on documentation for future reference. Coordinate with Executive Director on company procedures for processing and distributing information.
  • Resolve resident billing issues and help coordinate requests for repairs and maintenance as needed. Have a thorough understanding of rent charges, lease issues and other tenant concerns. Attend and participate in monthly safety meetings.
  • Track and input all service charges into Accounts Receivable System (Yardi), Accounts Receivable processing, conduct meal ticket accounting, resolve discrepancies in Yardi and notify residents.
  • Purchase office supplies required within site budget.
  • Provide support for all recruitment efforts (including screening, reference checks, etc) at the site level by ensuring that you are in compliance with HR guidelines and coordinate onboarding of all new site employees.
  • Accurately record time worked, adhere to time keeping guidelines including approving site staff time records on a daily basis as requested by the Executive Director.
  • Establish and maintain collaborative working relationships between departments and with coworkers. Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
  • Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
  • Liaison with corporate departments to provide a team approach to the management of the property.
  • Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
  • Other duties as assigned by the Executive Director and/or Portfolio Manager.
Guardian Real Estate Services LLC -- Company Description

Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity.

Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company’s vertically-integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 129 assets throughout 58 cities located in four states and is comprised of approximately 8,328 multifamily units. Guardian’s portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 24% of the portfolio under management.

Learn more about Guardian Real Estate Services here.

The Guardian Experience -- Our People

The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian’s growth and stability has evolved the company into a leading West Coast real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, comprehensive benefits which include 401(k), generous Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

Welcome to Guardian!

To apply and/or submit your resume for this position you must go our website. Please use the following link to APPLY.

**We do NOT accept resumes for this position, you will only be considered by applying through our website.**

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7020808029


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