Guardian Management has an immediate need for a Leasing Agent to join our experienced and committed team at Mariposa!
Mariposa is an affordable (LIHTC) 194- unit apartment communities in Federal Way, WA.
The Leasing Agent will conduct the day-to-day leasing activities for the property and maintain positive resident and prospective relations. Other responsibilities will include ensuring good physical appearance and maintenance upkeep of vacant units, coordinating cleaning and repairs of vacant units with Community Manager and Maintenance Staff, leasing in compliance with applicable government programs for the properties, adhering to Fair Housing and Landlord Tenant Laws at all times, and completing all required paperwork and reports on time.
For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced customer service oriented environment. The ideal candidate will be highly organized, professional and communicative. Must have a minimum of one year of experience working in customer service, sales, marketing or a related field.
Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!
The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
High school diploma or GED.
At least one year of experience working in customer service, sales, marketing or a college degree in a related field.
Excellent attention to detail and organizational skills.
Strong mathematical skills.
Ability to speak, read and write in English.
Ability to communicate effectively and in a timely manner; both verbally and in writing.
Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
Schedule: 40 hours / week
Compensation: $16.00 / hour + benefits eligible.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Represent Guardian in a positive and professional manner at all times.
Support Community Managers efforts to assure that the company’s efforts fully meet and exceed property management obligations.
Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
Greet and tour prospects, and answer questions about the property in accordance with Fair Housing laws.
Record all telephone and in-person visits on appropriate reports and file guest cards according to company established procedures.
Communicate the features and benefits of community and apartment units to identify a match with potential residents.
Inspect model unit and available “market ready” units and communicate related service needs to the Community Manager.
Keep the model unit in condition to show and assist with the coordination of requests for repairs and maintenance.
Regularly inspect property and vacant apartments.
Have a thorough understanding of rent charges, lease issues and other tenant concerns.
Complete application with prospect and secure deposit in accordance with the company procedures, property programs and Fair Housing requirements.
Update availability report, process applications for approvals, submit processed applications to the Community Manager for approval and follow up with applicant regarding status.
Negotiate move-in date and make sure unit is ready by this date. Secure resident signature(s) on appropriate paperwork prior to move-in and orient new residents to the community.
Assist in monitoring renewals and distribute and follow up on renewal notices, following company and Fair Housing guidelines.
Administer leasing efforts including reviewing all tenant billings, analyzing lease clauses, preparation of vacancy reports, enforcing tenant compliance and performing landlord obligations including the collection and deposit of rent payments. Identify leasing prospects and respond to routine leasing inquiries.
Manage resident relations by presenting information, responding to questions and concerns and communicating effectively especially in emergency and inflammatory situations.
Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
Accurately record time worked, adhere to time keeping guidelines including approving site staff time records on a daily basis.
Establish and maintain collaborative working relationships between departments and with coworkers.
Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
Other duties as assigned by the Community Managers or Portfolio Manager.
Guardian Real Estate Services LLC -- Company Description
Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity.
Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company’s vertically-integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 128 assets throughout 56 cities located in four states and is comprised of approximately 8,500 multifamily units. Guardian’s portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 24% of the portfolio under management.
Learn more about Guardian Real Estate Services here.
The Guardian Experience -- Our People
The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian’s growth and stability has evolved the company into a leading West Coast real estate management and investment firm.
In addition to competitive salaries, comprehensive benefits which include 401(k), generous Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
Welcome to Guardian!
To apply and/or submit your resume for this position you must go our website. Please use the following link to APPLY.
**We do NOT accept resumes for this position, you will only be considered by applying through our website.**
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.
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