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Planet Fitness - Member Services Associates - NEW LOCATION!! (Woodinville)

compensation: competitive wages
employment type: full-time

Planet Fitness - Woodinville is now seeking permanent full and part time member services associates (Availability Monday-Sunday)-Our member services staff provides the best customer service in the industry. Our member services team handles all kinds of customer-service and operational duties and is dedicated to ensuring that our members have a great workout experience.

About Planet Fitness:
Planet Fitness is by far the fastest-growing gym operator in the United States. We currently have more than 1900+ locations in all 50 states, and an additional 1000+ clubs in development. With 3 million members, were clearly on pace to become the biggest health club company in the United States (late next year, if our math is right!). Planet Fitness began to take shape in 1992, when brothers Michael and Marc Grondahl purchased a small gym in Dover, N.H., and lowered their prices to try to compete against the big-name health clubs. That move alone started the Planet Fitness revolution. For several years, Planet Fitness tinkered and tested, and experimented and improvised. Then in 2003, with all of four clubs under our belt, we took a leap of faith and started franchising. The rest, as they say, is history. For three straight years, Inc. magazine has ranked Planet Fitness among the fastest-growing private businesses in America. Today, no other major gym operator even competes in the same niche or offers a comparable value, and it's no exaggeration to say it: We've revolutionized our industry.

Our Philosophy:
We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater to bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call The Judgement Free Zone.

......Are you interested in being a part of our Judgement Free Zone?
We are always looking for amazing people who are interested in fitness and have a passion for serving people -- capable of providing consistently excellent customer service (here, we like to refer to this type of customer service as +1 customer service or Raving Fans Service)!

Are you right for Planet Fitness? Is Planet Fitness right for you? Test yourself with these questions:

Are you a team player?
Here at Planet Fitness Marysville we employ 12-15 people at any given time. Because we have a small team, we are often working closely with one another. We see this as a benefit because it creates a family-like environment. No matter what is going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight.

Are you willing to serve people with patience, kindness, & a smile?
We are dedicated to providing excellent customer service or as we love to call it; Raving Fans or +1 customer service! We do our best to remember faces, names, what type of tanning, or massage people like. We always deliver our service with a smile, and speak politely! Our number one goal is to provide each person with excellent customer service that makes them want to continue coming back and maybe bringing a few new people along with them when they do! We love to make our customers "Raving Fans."

Are you a self-starter?
Because of our small team environment, we rely greatly on each other to take an equal portion of work in order to make sure our club is running smoothly and in sparkling condition at all times. We take pride in our reputation as one of the cleanest gyms in the area. Which means, we need to be self-motivated & create good habits of making sure our cleaning is done daily and thoroughly. If everyone upholds to this standard we should never fall short!

Are you good at switching gears?
Our club is always fluctuating in member & guest traffic. When the traffic slows, you will find yourself cleaning machines, restrooms, & the black card spa, as well as many other small tasks like stocking merchandise, folding t-shirts, and more. But as soon as someone walks in the door your focus has to switch 100% to providing excellent customer service, even if you are behind on other tasks.

Are you comfortable enforcing rules?
We are here to provide a comfortable &, most importantly, non-intimidating environment. In trying to create this environment, we do not allow grunting, dropping of weights, anyone judging one another, and other things that create that type of negative environment. In order to maintain consistency, our awesome staff members need to be willing to approach & confront anyone who is in violation; including people you know well such as regular members and staff members.

Are you available weekday evenings or on weekends?
Because we are a small team and we are a 24/7 club, we do our best to give everyone consistency in scheduling! Most shifts will require evening and weekend hours with the possibility of moving to other shifts depending on availability, longevity, and work ethic.

Apply online @ www.planetfitness.com/careers.aspx for additional information!!! Send your resume to Woodinville.wa@planetfitness.com !!!
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6979833718

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