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Experienced Customer Service Professional Seeking a New Position (Seattle)

Thank you for taking a moment to review my resume. I am currently hoping to find something either remote or in the Seattle area, or a hybrid of both. I am open to discussing offers and pay, but I am not looking for anything that is in sales or any sort of pyramid scheme. Also, I have experience in identifying fraud, so please do not contact me with any sort of scams as you are just wasting your time.

I can be contacted at show contact info or via the CL relay email on this posting.

Independent Business Efficiency Consultant | 06/2021 - Present | Self Employed Contractor | Seattle, WA
Leveraging my operational, technical, and management experience from my decade of management positions at Check Masters, AMC Theaters and Good to Go. I have provided consultancy services for several small-to- medium-sized businesses to help them achieve their goals and maximize organizational efficiency. I have been involved with hiring and training recommendations, brand positioning audits, org structure assessment, software training, and customer service training.

Floor Staff | 02/2023 - Present | Regal Entertainment Group | Seattle, WA
• Greet and assist customers in the box office, concessions, ticket taking (including checking IDs for R rated films) and the bar (including ID checking for alcohol sales).• Usher duties such as providing a clean and welcoming environment by ensuring a clean lobby and concession area, as well as cleaning all 16 auditoriums after each showing,• Monitoring auditoriums for issues with the presentation of the film, possible disturbances from customers, and ensuring alcohol purchased at the bar is not being shared with minors or anyone who did not have their ID checked at the bar,• Maintained inventory of consumables by receiving and stocking weekly shipments and indicating when supplies were low.

Service Support Quality Assurance Manager | 11/2011 - 07/2021 | Good To Go! | Seattle, WA
• Fulfilling time sensitive requests at the direct request from the client (WSDOT) for the customer.• Assigning emails and projects to the team of Service Support Specialists to make sure our KPI goals were met.• Researching the liability of escalated tolls for both the customers and the client (WSDOT).• E-mail correspondence.• Processing Toll Bill disputes.• Assisting the Customer Service Representatives with troubleshooting and resolving customer concerns.• Handling escalated incoming and outgoing phone calls.

Assistant Manager | 01/2008 - 02/2010 | Check Masters | Seattle, WA
• Handled managerial duties such as opening and closing the branch (key holder), managing the safe, and training new employees for both our location, and other branches in the state.• Maintained precise record-keeping via Microsoft Office tools including Word and Excel as well as hard files.• Managed daily and weekly reports to send to our District Manager regarding store performance numbers.• Cashed checks and disbursed payday loans involving thousands of dollars in transactions daily.• Provided superb and personalized customer service with strongly positive feedback reported on customer comment cards.• Detected, verified and appropriately responded to fraudulent activity, saving the company thousands of dollars.• Debt recovery specialist—directly contacted delinquent customers and arranged personalized payment plans.
  • Principals only. Recruiters, please don't contact this poster.

post id: 7741484631

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