Customer Service (Seattle)

available afternoons
available evenings
available mornings
available weekdays
education completed: some college

Robin Foster
Administrative, Customer Service and Hospitality Resume
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Objective: Long term employment in position that relies on previous job skills from administrative and customer service backgrounds.

WholeFoods Market - Bakery Department

07/2018 – 06/2019

Prepare bakery department goods Provide customer service Clean and restock food items

Software / Skills Used: Customer service, cleaning, merchandising

IRS – Wage and Investment / Accounts Management CSR

10/2018 – 04/18/2018

Research taxpayer’s accounts
Correct and adjust tax information
Learn complex tax information / tax law
Research code and information to resolve tax problems
Use of office hardware / software / softphone
Handle sensitive taxpayer data – perform disclosure and keep privacy

Software / Skills used: MS Outlook, IDRS (codes research system), ITLA (tax law), SETR (time-keeping system), AMS (accounts management software), other related software and proprietary government software

Wildfish Poke - Server / Cashier

11/2017 - 06/2018

Serve Poke
Prepare Poke Bowls Clean shop area Cashier

Software / Skills Used: Food Service, Cash Handling, Breadcrumbs POS

AIC / OpenSquare at Amazon SLU Site – Project Coordinator

04/2017 – 08/2017

Coordinate the deployment of Ergonomic Hardware and Accessories for Amazon Employees Database Maintenance Scheduling Ergonomic Assessment Preparation Correspondence Project Coordination Work under deadlines
Software / Skills Used: MS Office; Outlook, Excel, Word, PlanOn Coordination Software, Ensync

Teasome – Server / Bartender; Seattle, WA

09/2016 – 05/2017

Serve and bartend at upscale / casual café
Beer / wine, only
Customer service Phones Restaurant cleaning
Software / Skills used: Serve, bartend, customer service

Copacabana Café – Server / Bartender; Seattle, WA
05/2015 – 11/2016

Serve and bartend at high volume Bolivan / Spanish café
Cocktails, beer & wine
Full table service Restaurant cleaning,
open / close
Manage own section

Software / Skills used: Serve at high volume restaurant. Breadcrumbs POS used

Twisted Pasty – Server / Bartender; Seattle, WA

09/2014 – 05/2015

Serve and bartend at upscale / casual Cornish pasty restaurant
Bartend cocktails, beer and wine
Retail sale of wine
Special events tastings and pairings
Full table service
Restaurant closing / opening & cleaning

Software / Skills used: Serve high volume, bartend, customer service, wine retail sales, event attendance, open restaurant independently, work independently as only bartender or with others. Aloha POS used.

O’Asian – Cocktail Server / Server; Seattle, WA
05/2013 – 03/2014

Cocktail and serve food at upscale / fine-dining Chinese restaurant
Happy hour food service Special event tastings and pairings.
End of day paperwork

Software / Skills used: Serve food and cocktails to happy hour customers.

HRN Services – Nurse Staffing Coordinator; Seattle, WA

09/2012 – 1/2013

HR documentation
Staff Nurses / Coordinate Scheduling / Calendaring
Customer Service
Email and telephone communication Spreadsheet creation and reporting
Filing / Sorting

Software / Skills used:WFX, Order Entry, Shiftwise, Gateway, MS Office Suite

Monsoon Consulting – SEO / Administrative Assistant; Berkeley, CA

05/2011 – 11/2011

SEO for dollarchimp.com website / 40,000 item e-commerce site Blog writing / Social media
Taxonomy revision / Product curation
Excel database maintenance / macros, nested formulas,
Product advertisement / Merchandising suggestion
Meeting Attendance

Software / Skills used: MS Office Suite, MS Publisher, Facebook, Twitter, PingFM, Google Analytics, Google Docs, SEO principles, basic HTML

Gymboree Corporation / Milestone Technologies – Project Network Conversion; San Francisco, CA

01/2008 - 08/2008

Help desk support
Network Conversion
Project Support Administration
Coordination for Project Manager
Appointment setting / Event Coordination
Spreadsheet maintenance
Supported IT Project Management with all administrative ad-hoc requests
Software / Skills used: Remedy, Unix SSH, remote access software, MS Office Suite, Outlook

US Department of Navy – Administrative Assistant II / HR – IT / Oracle Helpdesk; San Diego, CA

11/2006 - 11/2007

Administrative support to six others, departmentally
IT technician backup
IT provisions monitoring
New user set-up / hardware HR project assistance / Account updates for government and civilian employees
Telephone / Email support for Oracle HR accounts Emergency preparedness
Visio floor plan – hardware / software
Filing, copying and general clerical support

Software / Skills used: MS Office Suite, MS Outlook, Oracle HR, HRIS, Impromptu, Visio, DOD Software, hardware storage, IT troubleshooting, phone and email support.
San Diego Hardware Company – Customer Service / Sales / Receptionist; San Diego, CA
1/2005 – 09/2006

Customer support / Architectural hardware Vendor research / Communication /
Problem solving
Project maintenance
Contractor referrals
Receptionist / Cashier relief
Invoice / estimate creation
Phone communication
Cross department communication / buyers, accounting department, store management

Software / Skills used: Hardware diagnostics for architects, contractors & homeowners. Managed small projects. Software: Eagle Browser POS, MS Office Suite, online vendor research.

Macy’s – Sales, Merchandising; San Diego, CA & San Francisco, CA

1999 – 2001; Fashion Valley, San Diego

Sales Associate Sales Specialist – Esprit (promotion) Sales Specialist – Impulse (promotion)

2001 – 2002; Flagship Store, San Francisco, CA

Specialist for BCBG
Specialist for Max Studio

2004 – 2005; Fashion Valley, San Diego, CA

Specialist for Impulse
Work for Merchandising Department
Software / Skills used: Merchandising, product sales, relationship building, weekly reporting

Achievement: Upped sales, won award at Fashion Mart in Los Angeles.

Promoted to keyholder / merchandising role for Max Studio boutique.

Summer 2009 / iMajestic (SEO / SEM) Fall 2009 / Cornerstone Institute of Technology (SEO / SEM)

San Diego City College – 1998- 2000 *(Incomplete AA) Peralta Colleges – 2009
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  • do NOT contact me with unsolicited services or offers

post id: 7002966322


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