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University of Washington, Department of Housing & Food Services (HFS) is looking for a Program Operations Coordinator-UW Dining
HFS provides on-campus housing and dining to over 10,000 student residents each year. We employ over 1,200 classified, professional staff and student staff members who work throughout HFS, providing residential and dining services to the campus. Our mission statement—working together to enhance student life—teamwork and service to our students and customers are at the heart of our business.
Provide specialized support to UW Dining, including enhancement and execution of employee training programs, policy compliance and quality assurance for dining operations. Support staff and coordinate the operation of specialized and technical programs. Coordinate centralized programs managed by the UW Dining Administration Office to support operations including training, audits, implementation and review of programs to ensure consistency with program and departmental goals.
The position will involve onboarding staff, ensure program compliance, devising and implementing new procedures—demonstrating an ability to provide independent judgment in interpreting and applying rules and regulations. Additionally, the position interacts with a diverse group of internal and external customers where clear and expedient communication and action are required. The position works in an office and must also be able to function in kitchen and retail environments where there is noise, heat and humidity. The position works independently and must be able to establish priorities and know when to escalate problems to supervisor.
DESCRIPTION OF DUTIES
Onboarding, Training & Development
Support program development and coordinate implementation of training programs for all UW Dining employees.
Collaborate with HFS and external groups to ensure department and university best practices are reflected.
Research and organize training opportunities, design and coordinate unit-specific training sessions as needed.
In partnership with HFS IT and UW Dining Systems, provide technical support /act as go-between operators for the shift-planning scheduler, Humanity; responsible for maintaining the UW Dining Humanity User Guide and sends recurring reminder to operators for membership cleanup.
Update printed and electronic training materials for staff.
Oversee recordkeeping and notification process for employee training and compliance. Research and work with stakeholders to improve process efficiency and systems.
Implement new programs developed by the UW Dining Admin office. Maintain programs that fall within the scope of this position.
Quality Assurance and Brand Standards
Support activities in relation to Housing and Food Services’ established goals and objectives including researching, collecting and preparing information and reports.
Work with supervisor, culinary leadership, Dining Administration and ComMar to develop and implement QA requirements to ensure brand standards for UW Dining venues including HFS-branded locations such as Motosurf, ETC. and DUB Street are consistent and meet or exceed program standards.
Use the Starbucks© branded solutions guidelines to audit locations and ensure that operations meet brand standards.
?Coordinate, schedule and monitor program activities to determine consistency with program goals.
Cyclic and Non-Cyclic Assignment Process
Coordinate drafting, distribution and tracking of letters to UW Dining classified staff indicating Cyclic Year and Non-Cyclic Assignments.
Facilitate communication to help meet operational needs and follow union guidelines.
Identify efficiencies to support cyclic and non-cyclic processes.
Administrative & Operations Support
Coordinate CAAMS review, updates to hours of operation and bank schedules.
Serve as key resource for UW Dining centralized operational needs by providing relevant information and/or helping facilitate communication to appropriate individuals or organizations.
Participate in various UW Dining Administration operational projects.
Gather information and data, and assist with the preparation of reports related to departmental initiatives, projects and/or assessments of current or future operational needs.
Edit and maintain policies and procedures documents pertaining to UW Dining, ensuring that the most up-to-date versions are available for UW Dining staff to reference.
Devise new work procedures and methods to meet operational needs as directed.
Edit materials and identify areas in need of corrections.
Respond to general inquiries regarding UW Dining operations.
Attend meetings regarding UW Dining’s operations.
Support UW Dining Administration reception as needed.</li<>
Perform word processing tasks such as merging and sorting, creating and manipulating spreadsheet and database files, and uploading and downloading reports.
Coordinate special projects and events as needed, and perform other duties as assigned.
Required: High School graduation or equivalent and two years of full-time experience doing administrative work in the food services industry.
Equivalent education/experience may substitute.
SUCCESS FACTORS FOR THIS ROLE:
Using a content manager to post information to websites.
Success adapting to new software and web-based applications.
Experience in all Microsoft Office Products; Outlook, Word, Excel, PowerPoint.
Advanced level experience to schedule meetings and events, provide calendar support for Dining leadership, manage incoming and outgoing email communication.
Successful experience multi-tasking and prioritizing workload in a high-volume, varied business environment.
Experience providing customer service and communicate in person, on the phone and in writing.
Experience working both independently and within large, complex teams.
Experience interpreting, applying and explaining complex rules and procedures within a diverse environment.
Experience working in a college or university. Experience and references that demonstrate ability to train staff, audit programs, adapt to new software and web applications.
CONDITIONS OF EMPLOYMENT
A satisfactory outcome from the education verification and reference check processes.
Possession of a valid Washington Driver’s License.
Full benefits, including medical and dental insurance and retirement.
Paid vacation and sick leave, as well as 10 paid holidays a year and one personal day.
Subsidized transit and parking passes.
Work for a mission-driven organization that is focused on providing the best possible living and learning environment for our students.
This position will work a Monday-Friday, 8am to 5pm schedule.
The salary range is 3266.00 to $4365.00 per month + benefits.
To be considered, apply and update your profile and application by the end of the day on June 4, 2019
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
We seek candidates who exhibit an appreciation of, a sensitivity to, and respect for a diverse environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds.
Apply for this job!