Orders & Customer Service Specialist (Seattle, WA)
compensation: $18-$20 DOE employment type: full-time
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We are a fun & lively family-owned business that specializes in healthy prepared meals delivered contact-free to our customers’ homes. This position will be based at our office in our commercial kitchen with 50%+ remote work potential.
This is a hybrid role that specializes in processing our weekly orders. This role compiles order data, processes and organizes it using Excel, and customizes it to define our weekly orders for each individual client. This order information is provided across teams to support admin, food prep, and meal production. This role also includes a strong emphasis on customer service & client retention (via email, text, and phone communications) and assisting with pack-out on our delivery days.
Download and process weekly orders into a full weekly meals manifest.
Respond to customer inquiries and requests via email, text, and phone during specified Customer Service oriented shifts.
Collaborate with the Admin Team to develop best practices and new methods to best manage our customer service and paperwork processes.
Help develop client retention strategies to engage customers, garner feedback, and maintain long term customer relationships.
Act as point of contact when needed between customer service, production/ packout, and delivery teams.
Requirements, Skills & Qualifications
Must be 18+ years or older
Must have own smartphone that can operate email, Slack & standard apps
Must obtain food handler’s permit within one week of hire
Availability Wednesday-Sunday (Mondays & Tuesdays off)
Highly detail oriented & excellent personal organizational skills
Great communicator and ability to clearly communicate via phone, email, and text
Eager to learn new skills
Creative problem solver
Basic proficiency in Excel and/or Google Sheets
Experience in Shopify a plus
Some benefits of working with us
Competitive pay - starting wages at $18-20/hour (DOE based on qualifications)
30-40 hours per week -- flexible Part-Time or Full-Time
Typical schedule will include Wednesday-Sunday
Full time positions include paid health insurance and paid time off
Free food for you and your family- during shifts & to take home!
Fun and lively family-owned business with a busy, fast paced environment
Opportunities for growth! We are a growing business & very open to building new roles and responsibilities for team members as we expand.
Please submit your resume & a note telling us about yourself!
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
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