Transitional Resources' (TR's) mission is building better health, stable housing, and a community of support for people living with serious mental illness or a co-occurring disorder. Our programs provide pathways to recovery by offering a continuum of behavioral health services coupled with permanent, supportive housing or residential treatment. Transitional Resources is a small, effective agency that reduces homelessness and offers alternatives to psychiatric hospitalization. For more information about our work, please see Transitional Resources' website at www.transitionalresources.org.
Job Summary: The Outpatient Services Supervisor is responsible for the management of Transitional Resources' outpatient clinical programs and shall ensure high quality clinical services are delivered and documented in compliance with local, state and federal regulations. The position hires, trains and supervises all outpatient clinical staff. The Outpatient Services Supervisor will assist with quality asssurance activites and agency trainings. As a member of the management team, the Outpatient Services Supervisor must maintain a professional demeanor, be sensitive to the culture, religion, language, age, gender and sexual orientation of the population served and work collaboratively with other staff and stakeholders for the benefit of TR clients and staff. The position may be called to provide direct service and to serve as a primary case manager, as needed.
• Directly oversees and supervises outpatient and intensive case managers, as well as peer support specialists.
• Ensures clinical services provided to clients are of high quality and are delivered in an ethical and respectful manner.
• Responsible for compliance with all relevant regulations and expectations, including those of the BHO, State, Navos, United Way and WACs. Ensure compliance with all agency contracts.
• Hires, orients and trains new staff. Responsible for evaluating staff performance and addressing any performance issues in collaboration with the Chief of Clinical Services.
• Conducts intakes and provides direct service to clients as necessary.
• Participates in screening of potential ECS clients and ensures timely enrollment and/or transfer of clients into or from the program.
• Helps in the establishment and attainment of service outcomes.
• Maintains accurate program data and ensures timely submission of all client services.
• Ensures clients' funding and benefits are either initiated or continued as necessary.
• Oversees ongoing management of client funds for outpatient clients with representative payeeship at Transitional Resources.
• Participates in evaluating programs, preparing and submitting narrative and statistical reports on program activities for agency Quality Assurance and Improvement plan.
• Maintains effective working relationships with referral sources, community resources, and other mental health professionals.
• Assists Chief of Clinical Services in program development and oversight of all TR clinical programs including ICCP as requested.
• Serves as liaison to mid-managers and clinical staff of other mental health agencies, Plymouth Housing, Seattle Housing Authority, KCBHO, and other housing funders.
Relationship with Community and Co-Workers:
• Works collaboratively with other TR staff and managers. Fosters positive professional relationships with staff from Navos and other agencies, stakeholders in the community, and State and County representatives and/or auditors.
• Participates in the agency's strategic planning activities.
• State Licensure in Mental Health Counseling or Social Work.
• Mental Health Professional as defined by WAC 388-877-0200.
• Master's Degree in Mental Health related field.
• Two years experience working with clients with SPMI.
• One year minimum supervisory or administrative experience.
• Knowledge of treatment for substance use disorders.
• Demonstrated commitment to the empowerment of individuals who are homeless, low-income or who have special needs.
• Must have good organizational skills and be able to manage multiple tasks concurrently.
• Good communication skills. Experience working in groups.
Compensation and Benefits:
Salary - DOQ
Benefit package includes: 22 paid leave days per year and 9 paid holidays; employer paid medical, dental, and long-term disability insurance; voluntary participation in an agency sponsored 403(b) retirement account; AFLAC cafeteria plan; and FSA plan after one year of employment.
• Full-time exempt position. Provides after hours, on-call clinical consultation, as assigned.
• Work schedule and other hours are arranged with the Chief of Clinical Services.
Respond to this post with a cover letter and resume to Darcell Slovek-Walker, CEO.
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