favorite this post Resident Advocate (Solid Ground Brettler Family Campus) hide this posting unhide

compensation: 17.73 per hour plus full medical, dental, life insurance, 401k, PTO/Holidays
employment type: full-time
non-profit organization

Job Summary: The Resident Advocate (RA) at Brettler Family Campus ensures that there is a staff presence in the building at all times and supports the work of the case manager. The RA assists with promoting the well-being of residents through a team approach of the development of life skills and ensures that residents have the resources and tools needed to become self-sufficient and contributing members of their community.

Essential Responsibilities, Duties & Tasks
70% The Resident Advocate (RA) assists the Case Managers and Child Advocates in providing domestic violence education, parenting support, and other life skills as needed to residential families to promote safety and well-being. Aids in enforcing program rules, mediates resident conflict and provides information and referral. Assists in completing assessments and updating case plans as needed. Assists in ensuring services are documented. Facilitates problem solving and provides crisis intervention services to residents as needed. Informs Manager when issues arises involving resident and/or resident children on off hours. Read the shift change log at the beginning of each shift and document any relevant details that occur during each shift.
Welcome new residents and provide an orientation to the program that includes safety and security procedures, program policies and procedures, and general information about how to access services. Follow up as necessary with the support team to ensure that the resident needs are met. Maintain a close working relationship with public and private agencies involved with the family to support housing stability.
Advocates, promotes and practices cultural sensitivity and competency in all day-to-day interaction. Advocates for residents who voice complaints, concerns and grievances, when appropriate; and coordinates and facilitates mediation when needed.

10% Assist with clerical projects and data entry into client database. Complete daily service log and all necessary documentation during shift; assist with client satisfaction or exit surveys. Monitor proper functioning of equipment and report any needed repairs to the appropriate staff.

10% Work with the support team to assist with work to foster an atmosphere of support, community building and safety for residents, staff and volunteers. Assist with residents and Resident Advocacy Committee with planning culturally appropriate community building activities.

10% Participate in staff and team meetings. Participate in regular supervision meetings. Practice a positive and cooperative work approach and foster teamwork among co-workers; participate in the Solid Ground Anti-Racism Initiative. Attend workshops, classes, and conferences to enhance professional skill and knowledge. Assist with special events when appropriate.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Education & Experience:
Requires one of the following:
• Associate's Degree in Social and Human Services or related field,
• Three years of experience working with formerly homeless families experiencing developmental, emotional and behavioral issues.
• Any combination of education, experience and measurable performance which demonstrates the capability to perform the duties of this position.

Also requires:
• Understanding of the issues surrounding homelessness, crisis intervention, conflict resolution, domestic violence, harm reduction, and cultural competency and cultural sensitivity in a residential setting, and support group facilitation;
• Demonstrated ability to work independently. Ability to appropriately assess a situation and take appropriate action.
• Understanding of the issues surrounding mental health and substance abuse, trauma, and knowledge of local resources available to assist individuals impacted by these issues.

Minimum Qualifications:
• Excellent communication skills, both oral and written;
• Ability to provide money management and budgeting assistance/direction to clients;
• Good organizational and record keeping skills, including the ability to maintain accurate and confidential files;
• Ability to work individually in a self-directed manner and as part of a team;
• Self-motivated with an ability to problem-solve and prioritize;
• Basic knowledge of computer software (Microsoft Word, Excel, Outlook and database systems);
• Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages;
• Access to reliable transportation, valid driver's license, vehicle insurance that meets Washington State's minimum guidelines and the ability and willingness to utilize car to travel throughout King County;
• Ability and willingness work evenings and weekends to respond to client needs.

Desired Qualifications:
• Bilingual in Spanish or African dialects or any other languages.

Physical Demands/Working Conditions: This position works in an office setting 40% of the time and 60% in the field on site. Employee spends 10% of office time in meetings, 10% of the time on the phone, and 20% of the time on the computer. In the field, employee spends 60% with on-site family meetings. Position requires employee to lift/carry 5-10 pounds occasionally and push/pull 5-10 pounds seldom, 1-5 pounds frequently. Position has the ability to sit/stand as needed. Stairs and walking required.
Hours & Compensation: These are full time union positions paying $17.73 per hour plus benefits. Hours of work will include some graveshift and weekends. Benefits include medical, dental, short-term and long-term disability insurance, basic life insurance, 401(k) savings plan including agency contribution and match, holiday pay, generous paid personal leave package and tax-sheltered health care and dependent care accounts. This position will work Wednesday through Sunday afternoon/evenings.

To Apply: Applicants must complete the Solid Ground application form specific to this position. To find an application online, go to or download the application form from the job's page in our careers section You may email us or also leave a message on our job line at 206.694.6840 requesting a specific job application, or you may apply in person at 1501 North 45th Street in Seattle's Wallingford neighborhood. Please attach a resume and cover letter.

Closing Date: Open until filled

Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6519469438



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