Reports To: Aging and Disability Health Homes Manager Status: Regular, 40 hours per week, 12 months per year
Hiring Range: 20 ($23.05 to $25.59 per hour)
Closing Date: December 23rd, 2019 or until filled
The Aging & Disability Services Care Coordinator III’s primary responsibility is to support older adults, individuals with disabilities, and their caregivers to achieve their goals for community and independent living. Care Coordinators will conduct initial assessments with potential clients to confirm program eligibility and identify the client’s goals. Care Coordinators will then work closely with clients and families to navigate the complex social and health services delivery systems, and collaborate with the client’s medical, mental health, social services and other providers to assist the client to maintain the highest level of stability and independence in the community. Clients can qualify for comprehensive case management services through a number of different programs, and therefore Care Coordinators will be trained to work within the policies of these different eligibility groups.
This position will serve clients who are eligible for the Health Home program, and other care coordination funding through the King County Area Agency on Aging. ADS Care Coordinator III’s utilize clinical skills and evidence-based approaches to support highly vulnerable clients with very complex health and social service needs. Care Coordinator III’s must have in-depth knowledge and experience leading therapeutic interventions for clients with co-occurring health and mental health challenges. Care Coordinator III’s will frequently collaborate with other ADS and NH staff, taking direct referrals, providing division-wide training opportunities, and serving as a program expert.
At Neighborhood House we have a deep commitment to our employees’ and clients’ diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity, and inclusion to join our diverse team.
Maintain and support a caseload of at least 35 active clients with complex health and social service needs each month.
Utilize evidence-based, clinical approaches and therapeutic techniques to promote program participation and develop strong therapeutic relationships with clients in an effort to empower the client to reach his/her/their goals.
Conduct initial and ongoing client-centered assessments in accordance with program requirements and utilizing the appropriate program tools based on the client’s eligibility and resources.
Visit clients at their home or at the location of his/her/their choosing.
Generate, update, and document client-centered care plans based on the client’s goals and in accordance the program policies for that client’s eligibility.
Research, identify, and coordinate resources and intervention services focused on promoting the client’s goals.
Provide information and education to the client and their caregiver(s) about the healthcare and social services systems and chronic disease management to help the client become more confident in managing his/her/their community living; empower the client to be an active participant in the care planning process.
Follow up on referrals and services, providing advocacy for client needs; ensure that the client is connected to appropriate, effective services in a timely manner.
Maintain strong partnerships with health and community service providers, government entities, and housing authorities.
Provide clinical expertise in clinical case reviews, training, group supervision, and case consultations.
Collaborate with division leadership to plan, organize, and lead trainings for ADS staff on relevant psychoeducational and therapeutic techniques that could benefit clients served across the division.
Maintain timely, accurate, and complete records of all clients and client services in accordance with program requirements.
Actively engage in ongoing continuous quality improvement to enhance program operations.
Complete all required trainings and seek out opportunities to further develop clinical skills in an effort to improve service delivery to clients.
Observe patterns in client needs and interests. Communicate these needs or service gaps to the team and participate in shared problem solving.
Assist in organizing and facilitating team and community events to address community needs.
Represent the agency by participating in activities, networks and professional organizations related to program areas.
Work with a cooperative, solution-focused spirit within the program, across NH departments, and with partner organizations.
Perform other duties as assigned.
Bachelor Degree in Social Work or a related field and two years of paid social services experience; or Bachelor Degree in unrelated field and four years of paid social services experience, AND approval from funder for a waiver to the standard minimum qualifications.
Direct experience serving older adults and/or individuals with disabilities and their families; knowledge of related issues and social/health related resources specific to these client groups.
Training and experience in Motivational Interviewing, Problem Solving Therapy, Cognitive Behavioral Therapy or other similar therapeutic approaches.
Experience recruiting and maintaining a caseload of voluntary clients for a health and wellness program despite multiple barriers to engagement.
Ability to work with limited supervision and considerable self-direction.
Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
Proven organizational skills, attention to detail and the ability to manage multiple tasks, including the ability to work on multiple projects.
Good listening and oral/written communications skills and a non-judgmental, positive, problem-solving attitude with individuals from a wide range of cultural backgrounds.
Computer literacy, including MS Office.
Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining a professional demeanor.
Must have reliable, independent transportation for frequent travel to client homes and between sites.
Family Development Certification (must be obtained within 12 months of hire).
TCARE Certification (within 12 months of hire).
Person Centered Options Training (must be obtained within 6 months of hire).
First Aid Certification (within 30 days of hire).
CPR Certification (within 30 days of hire).
Sexual Harassment Training (within 30 days of hire).
Must pass Neighborhood House background check requirements.
Position requires Washington State bi-annual criminal background re-check.
Click here for more details about our benefits program.
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.