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Admissions & Success Coach (Program Specialist 3) (Pierce College District)

1601 39th Avenue SE

(google map)

compensation: $49,932.00 - $57,948.00 Annually
employment type: full-time

$4,161.00 - $4,829.00 Monthly
$49,932.00 - $57,948.00 Annually


12/02/19 05:00 PM PST


The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.

Recognized by the Aspen Institute as one of the Top 5 community colleges in the nation, Pierce College is an innovative and equity-focused community college dedicated to helping all students achieve their academic and professional goals. Check out our Aspen Institute's Rising Star Award

The Admission & Success Coaches (Program Specialist 3) provide coaching, guidance, and support for prospective and new students from the admissions process through enrollment. The Admission & Success Coaches will work closely with entering students to ensure they have the best opportunity to achieve their educational goals. Admission & Success Coaches play a pivotal role in promoting student success by ensuring each student reaches key benchmarks throughout their academic program and by engaging with faculty in their roles as mentor/advisors. This position reports to the Director of Advising and Entry Services and requires regular and consistent attendance.


Coaching and Guiding:
•Actively guides student progress through the admissions process, providing information, support, and resources students' need.
•Serves as a point of contact for all applicants, responding to questions, gathering information to respond to students, and making referrals as needed.
•Communicates with principles in students' caseload systematically, frequently, and intentionally through multiple methods, including but not limited to face-to-face meetings, college-supported technology solutions, e-mail, telephone, text messages, and social media.
•Meets with walk-in students, providing information about Pierce and career pathways; helping students determine if our programs meet their career and educational goals, assisting students in completing admissions materials.
•Engages new students, encouraging and assisting with use of tools that will help students prepare for the initial advising meeting.
•Evaluates transfer credits helping students understand the implication in regard to their pathway.
•Collaborates with the Outreach staff to ensure each student has a fluid transition from interest in Pierce to fulfillment of personal and professional goals.

Assessment and Coaching:
•Assesses initial strengths and challenges in students' academic, career, and personal pathway by identifying factors that enhance or prevent academic progress. Examines alternatives based on changing goals, academic progress, personal situations; interprets analytics to guide and empower students to establish realistic academic and career goals.
•Assists in the development of a Graduation Plan, a transfer or employment strategy, and referral to a Faculty Counselor Advisor, if applicable, for specific career guidance.
•Provides expertise within assigned pathways.
•Advises students in planning a program of study that achieves their education and employment goals.
•Engages new students through interesting and well-designed New Student Orientation sessions.
•Refers students to Faculty Counselor Advisors and faculty mentor/advisors, as well as other campus and community resources, for exploring careers and pathways.
•Facilitates a seamless transition to faculty mentor/advisors upon completion of Start-to-Finish benchmarks; supports both students and faculty as necessary to ensure comprehensive student support.
•Evaluates transfer credits.
•Facilitates enrollment and registration processes to include, but not limited to, understanding course offerings and prerequisite requirements, degree and transfer requirements, and college policies.
•Provides information on hiring practices and employment needs in the designated industry sectors/pathways.
•Assists students in navigating the Academic Credit for Prior Learning assessment process and connecting them with faculty evaluators.
•Refers students to faculty counselor advisors, faculty mentor/advisors, and other campus and community resources, for exploring careers and pathways.

Retention Management:
•Assesses student completion of all pre-advising elements, monitoring progress metrics, determining when outreach might be helpful, analyzing where students encounter barriers, and recommending changes to tools, resources, and practices.
•Inquires with students who do not complete the admission process in order to improve current processes and develop new plans to address emerging issues or barriers.
•Monitors academic progress of students by analyzing progress reports, determining eligibility and satisfactory progress toward degrees, identifying current and potential needs or problem areas, and helping students access college resources (e.g. library, tutoring, student portal, etc.), to attain increasing self-sufficiency.
•Independently utilizes technology for advising and comprehensive retention management of student advisees.
•Provides information, analyzes data, and generates written reports regarding advising caseload, as requested.
•Assists the Directors of Advising and Entry Services in designing focused interventions, program implementation, and creating specialized reports.
•Collaborates with all college personnel to identify creative solutions to enhance students' overall educational experience and to ensure seamless transition to faculty for academic mentoring through degree completion.
•Conducts exit interviews with students who withdraw from the college in order to improve current retention plans and develops new plans to address emerging issues.
•Ensures student caseload is adhering to their prescribed pathway and Graduation Plan, particularly through continuous, on-time enrollment for each quarter.
•Promotes student engagement through college life and campus involvement.
•Regularly integrates learning from professional development.

College Support:
•Assists in the development, preparation, and updating of advising and coaching materials.
•Participates in career and college fairs.
•Responds to recommendations related to improving advising and coaching services.
•Other duties as assigned.

•Bachelor's degree.
•One (1) year of experience working in an educational environment providing direct student support (such as academic advising, financial aid, TRIO, multicultural services, or Workforce Education), OR one (1) year of experience in an agency or school setting managing a client caseload.
•Demonstrated experience assisting individuals in problem solving, identifying needs, and exploring options.
•Demonstrated experience providing culturally responsive services and assistance.
•Demonstrated experience working with privacy laws and confidentiality issues.
•Experience in providing effective referrals for students or clients.
•Experience working with electronic information management systems/database software.

Required Competencies: (Knowledge, Skills, Abilities, Traits and Characteristics):

Adaptability & Flexibility:
•Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.

Critical Thinking & Problem Solving:
•Think in terms of desired outcomes, not just reactive, quick solutions; find ways to turn the ideal into reality; can discuss and project the aspects and impacts of issues and decisions.

Effective Communication:
•Possess excellent communications skills (including communication clarity and frequency, effective listening, providing feedback and assertive communication).

Information Competency:
•Ability to access, evaluate and apply information from a variety of sources, tools and contexts and adapt to changing technologies.

Equity, Diversity, and Inclusion:
•Value organizational diversity; treat others with respect; promotes cooperation; effectively manage relationships.
•Understand the uniqueness of self and others and demonstrates openness toward diverse points of view.

Student Services:
•Strive to anticipate, identify, understand and be responsive to student needs and expectations.

Establishing Rapport:
•Maintain an open, approachable manner, and treat others fairly and respectfully.
•Builds constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect.

Team Work:
•Ability and desire to work cooperatively with others on a team; recognizes and appreciates the contributions of team members; provide constructive feedback to team and its members; Respect team and their individual perspectives.

Personal Responsibility:
•Demonstrate responsible personal and professional conduct which contributes to the overall mission and goals of the organization.
•Accepts personal responsibility for the quality and timeliness of work; earns trust, respect and confidence from the College community.

To be considered for this position, applicants must:
•Meet the required qualifications as outlined in this announcement.
•Complete the online application profile at
•Apply for the specific job opening.
•Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. At Pierce College, we value culturally competent and compassionate individuals who bridge diverse backgrounds and perspectives in support of academic equity and excellence. In your cover letter, please address how you will support the mission of Pierce College to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. Please include in your response how your previous education and/or professional experience contribute to your effectiveness in promoting a climate of student success for a diverse community of learners. (Cover Letter)
•Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
•Transcripts are not required in order to apply for this position, however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and confer date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
•Upload (attach) a list of at least two professional references with names, addresses, telephone numbers, and e-mail addresses. Letters of recommendation will not be accepted. (References)
•Provide a response to the following question (Supplemental Questions):
1.How does your own identity/identities impact your work with a diverse staff and student body?

Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.

Terms of Employment:
This is a full-time (40 hours per week) classified, overtime-eligible position with Pierce College District. The primary work location will be at Pierce College Puyallup campus but occasional travel to Pierce College campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00 p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites.

Salary & Benefits:
The starting salary range of this position is $4,161.00 - $4,829.00 a month (dependent upon qualifications), with annual periodic increments up to $5,466.00. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at:

Physical Work Environment:

This position is required to work indoors in an office environment.

Reasonable Accommodation:
Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342.Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Screening & Interview Process:
Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.

Please note: This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position. Applicants whose qualifications most closely correspond to the District's needs will be eligible for further consideration. Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.

Conditions of Employment:
•An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.
•Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.

Bargaining Unit:
This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).

Equal Opportunity:
The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.

For more information about this position or assistance regarding your application, contact Human Resources at:

Questions regarding equal employment opportunities or discrimination may be directed to the following:

Holly Gorski, Vice President for Human Resources/Title IX Coordinator
9401 Farwest Drive SW
Lakewood, Washington 98498
(253) 964-6519

Paula Henson-Williams, District Affirmative Action Officer
(253) 864-3229
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers
  • OK to highlight this job opening for persons with disabilities

post id: 7018077667


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