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compensation: DOE
employment type: full-time

Digitalis Education Solutions, Inc. is the leading manufacturer of digital planetarium projection systems for teaching astronomy. We have an immediate opening for a Technical Support Associate. Primary duties include providing excellent remote support to our existing customer base of close to 800 systems worldwide. Should be able to be on-call periodically for possible emergency support calls.

Required skills:
  • Verbal/Written Communication
    • Effectively and professionally communicate through electronic mail and web forums
    • Clearly communicate to customers in distress via phone
    • Read and understand emails written by ESL (English as a Second Language) users
  • Standard office application use and experience
    • Type at least 40wmp
    • Ability to use basic e-mail and office productivity programs
    • Ability to effectively search for documentation while troubleshooting with customers
    • Experience using multiple web browsers
  • Hardware/Software technical and troubleshooting expertise
    • Excellent listener with ability to remotely guide users through basic troubleshooting steps
    • Ability to rapidly differentiate between hardware, software, or user error
    • Ability to quickly identify issues requiring escalation
    • Ability to learn and use Customer Relationship Management and issue tracking software
    • Can follow QC checklists to review hardware builds and outgoing orders
  • Time Management
    • Ability to manage your time and prioritize tasks efficiently
Preferred Skills: Preference will be given to applicants with one or more of the following.
  • Experience using planetarium software or systems
  • Astronomy interest
  • Creating simple illustrative or educational macros for computer systems
  • Maintaining technical documentation
Physical Requirements: Must be able to lift 50 pounds. Must have natural or corrected visual acuity of 20/20 in at least one eye.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

Please submit a cover letter and resume by email only.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6793478094

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