The Spa at PRO Club is seeking a Full Time Supervisor to lead our dynamic team! We offer excellent career opportunities with growth potential. In addition to direct compensation, we offer a 2 free club memberships, discounts throughout the club and 401K with a company match. Full time employees are offered medical, dental and vision benefits, as well as paid time off.
As a Supervisor, you will be responsible for exceeding our guest expectations by providing them with an impeccable experience during their visit. Our ideal candidate is outgoing, self-motivated, enthusiastic with a professional appearance and has a passion for delivering exceptional guest service. If you are a problem-solver and love to take-on challenges, this might be a great role for you!
Requirements of Spa Concierge Supervisor:
-Provides constant training, feedback and shadowing with all team members
-Processes recoveries, first point of contact for all guest concerns.
-Strong customer service skills
-Demonstrated poise, service with a smile
-Positive attitude and enthusiasm
-Team player with established organizational and interpersonal skills
-Strong PC and keyboarding skills
-Supports Spa Management with implementing new procedures and policies
-Ensures “Show Readiness” at: Concierge Desk, Reservations, all spa retail areas, Relaxation Lounges, Spa Locker Rooms, Spa Dining Room and ensures all support cast are “show ready” at all times
-Able to handle multiple duties simultaneously
-Available to work varied shifts (evenings and weekends)