HR Services Specialist

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The HR Services Specialist is responsible for delivering high-quality support for routine HR inquiries and transactions. This role requires a basic understanding of HR processes, systems and practices. The Specialist ensures accurate data entry, adherence to service standards, and timely resolution of employee requests and issues.

In this role, the Specialist is expected to provide world-class customer service by demonstrating empathy, professionalism, and responsiveness in every interaction. They serve as the first point of contact for employees and are instrumental in shaping the perception of HR services. By actively listening, resolving questions and concerns, and maintaining a service-oriented mindset, the Specialist ensures a frictionless and supportive experience for all employees.

The Specialist collaborates with internal team members and may collaborate with HR Centers of Excellence (COEs) to deliver high-quality services that elevate the employee experience. They may also play a key role in identifying inefficiencies that support service delivery enhancements.

Key Responsibilities

• Respond to HR inquiries and provide accurate, empathetic support to employees in a timely and professional manner according to defined standards.

• Execute employee lifecycle transactions in Core HCM and supplier systems, ensuring accuracy and adherence to established standards and workflows.

• Manage daily tasks and deadlines with attention to detail in a fast-paced environment, maintaining service level expectations.

• Maintain confidentiality and handle sensitive information with discretion, following privacy and data protection standards.

• Collaborate with internal teams (e.g., Payroll, Benefits) to resolve employee inquiries, ensure smooth handoffs, and maintain frictionless employee experience.

• Understand and meet individual performance metrics (SLAs, KPIs).

• Escalate complex or sensitive issues to appropriate team members or supervisors for resolution per defined protocol.

• Contribute to process improvement efforts by identifying inefficiencies, providing feedback, and participating in pilots or testing.

• Participate in training and change initiatives; staying informed of process updates, system enhancements, and adopting new ways of working.

• 1–2 years of experience in a customer service or HR support role, with a basic understanding of HR processes and employee lifecycle events.

• Proficiency in Core HRIS platforms, including core transaction management. Familiarity with supplier systems (Background Check, Employment Authorization and Verification platforms, Unemployment systems) preferred.

• Experience working in case and knowledge management systems.

• Strong communication, interpersonal, and organizational skills, with the ability to manage multiple tasks and prioritize effectively.

• High attention to detail, commitment to data accuracy, and ability to handle confidential information with integrity and discretion.

• Thoroughness with an ability to multi-task and stay organized in an array of tasks of varying degrees of difficulty and complexity

• Ability to build and nurture relationships across a range of levels, styles and cultures to establish trust within the team and across the company.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

Location: This role is based out of our Seattle, WA office on a hybrid schedule.

What We Offer:

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $50,100 to $75,100 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.

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