Mixing technology, data, and first-in-class innovation, EagleViewis not only leading the property data analytics market, but also changing lives along the way. Come join us and make great things happen!
EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.
At EagleView, we believe that making our culture engaging and empowering are keys to success. Our kitchens are stocked 24/7; social, athletic, and wellness opportunities are plentiful; and the growth, education, and potential of employees is a top priority, making EagleView a "Best Place to Work" for more than five years running.
We are looking for a motivated, reliable person to join our team as a Customer Success Support Representative. Our team handles a variety of tasks each day, including sales support, account maintenance, and reporting requests. In addition, our team provides answers to customer questions and offers troubleshooting by working with other internal teams to find the root cause and provide a resolution.
If you are looking to work with an awesome team at a company that values your growth, you've come to the right place.
Respond to client issues and concerns in a timely manner
Process multiple types of bulk service requests for marketing, sales, and clients
Support smaller accounts in tandem with account managers
Liaison between clients and account reps by keeping in contact with up to date information
Oversees monthly reporting and ad-hoc reporting requests from Sales, Customer Success Managers, clients, and Marketing
Supports Sales in customer retention, satisfaction, increased revenue, and average order size
Provide other departments and vendors with assistance
Demonstrate knowledge and provide troubleshooting to clients for internal and third-party applications
Other duties as assigned
Required Knowledge, Skills and Experience:
Prior office experience preferred
Strong written and verbal communication skills
Ability to troubleshoot problems in a timely manner
Ability to work in an open team environment
Knowledge of Microsoft Excel with an emphasis on Pivot Tables preferred
Experience with Salesforce a plus
One weekend day required
EagleView® offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, fun and casual environment.