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BullerTech IT Services: Honest | Friendly | Fast - For Businesses (Puget Sound Area)
offered in person
offered virtually
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Hours: 7:00am - 5:30pm PST
Phone: (425) 770-9995, Opt 1
Emergency line: (425) 770-9995, Opt 2
Remote Support: https://bullertech.com/remote-support/
Who is BullerTech?
-We prefer an honest approach to technology where we want our customers to understand and see the value in the support and services we provide.
-We’re a friendly team of humans who enjoy helping people with their technological needs while building a relationship to better understand our clients’ business and needs.
-We strive to be fast in our responses so that you aren’t waiting around to get back up and running.
Onboarding Process
-We will meet to discuss your current technology pain points and theorize solutions to best address them, while also looking for situations where your business operations don’t align with your technology configurations, inferring that efficiency opportunities are available.
-We install a management agent on all computers for quick help in break/fix situations (details below) and to track and notify you about outdated assets.
-Network equipment: we’ll make any recommendations we deem necessary to make it more robust.
-At the end of the initial onboarding process, we will be able to help you with day-to-day issues quickly. We will then discuss the steps necessary to adopt our core stack of technology services and move into a discovery process to develop the project plan.
-Due to the high number of organic referrals coming our way, we will facilitate your immediate needs while scheduling onboarding projects for low anxiety implementation.
New Capability, Migration, or Major Service Adjustments:
-For each major migration project an estimated 2-4 hour discovery process will take place to review your environment and draw up an estimate for your project. (Billed at Tier 2 Rates)
-Estimates will include the following:
The complexities of your current environment and a plan to minimize downtime.
The cost of engagement to accomplish the project's various elements, and if labor overages are expected with your environment.
The cost of any additional software\hardware necessary.
Break/Fix:
-Reach out with all your technology needs, whether it’s a printer that needs setting up, a new employee starting, or advice on how best to navigate a technological hurdle. We are here to help when you need it!
-Break/Fix is fast and affordable (typically Tier 1). We have an industry low 15-minute minimum, and bill in 15-minute increments to stay highly accessible.
-You’ll remain informed whenever working with us. We strive to coordinate within 30 minutes after we receive your request. Our average first contact is under 10 minutes!
Core Stack of Services
-We employ best-practice tech solutions proven across various industries to ensure efficient and secure IT operations, constantly adapting to outpace threats.
-Core Stack pricing:
$55 per user per month for full computer users | $40 for field staff/frontline workers
$25 per computer per month (Windows/Mac) | $10 for Shared Mailbox protection
-Core Stack consists of the following Managed Cloud Services:
Microsoft 365 Premium (Email, File Share, Office Apps, etc.) w/security add-ons
Live email Backup and up to hourly backup of files, chat, contacts and more
Layered Email Security to combat the largest attack surface in your organization
Actively managed Security Framework built on top of the M365 eco-system
Enterprise grade/zero-trust Password Management
Proactive Computer Monitoring, Logging & Update Management
Computer Anti-Virus with automation, threat detection & response and human monitoring
24/7/365 SOC (Security Operations Center) to monitor w/immediate response to live incidents
-Most clients require our $3,500 Microsoft 365 Fortify process. Like all enterprise suites, M365 isn't secure by default out of the box. We conduct a multi-week process to set up customized security controls based on your needs and various security factors. Elements which facilitate compliance for NIST, HIPPA, CIS, etc.
Fortify Managed: monthly fixed-cost based on number of users (ranges from $75-280)
Additional Services We Offer:
-Top tier WordPress Website Hosting with Automated Backup & Security (Ai-driven malware/outage remediation)
-Domain registration and DNS management (reduce confusion and let us handle the nerdy stuff)
-Business-grade pre-configured Laptop and Desktops models in stock.
-BullerTech Remote Access: remote access to your PC/Mac from anywhere in the world, even your phone!
Are We a Good Fit for You?
-Our goal is to partner with our customers for their ongoing technological needs. We prioritize partnership, education, and budget-appropriate solutions. If our core services don't align with your needs, we might not be the right fit, and that’s ok. We believe that trust is essential for a successful partnership, and we’ve found that taking on one-time projects is a great way to demonstrate our skills and value. If we end up not being a good fit for one another, we will support you through transitioning to a new IT provider.
Hourly Rates:
-Tier 1 Remote Support, Website & Consulting $135/hr
Tier 2 $175/hr
-Tier 1 Onsite Support (+ dispatch) $150/hr
Tier 2 $195/hr
-Expedite Rates for immediate service needs or 24/7/365 Emergency:
$100.00 flat fee plus 1.3x standard rates in 15-minute increments