favorite this post Member Experience Representative (Snoqualmie/North Bend) hide this posting unhide

compensation: Competitive Salary and Outstanding Benefits Package
employment type: full-time

Sno Falls Credit Union is introducing an exciting opportunity on our Member Experience Team.

Serve as liaison between the credit union and it's members. Responsible for providing account information, interviewing, opening accounts for new members and professionally handling the member's daily service needs. Provide a variety of transaction services to members.


1. Develop an understanding of Sno Falls Credit Unions' history, goals and philosophy and how these relate to the essential role of this position.
2. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
3. Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies.
4. Respond to member's request, problems, and concerns and/or direct them to the proper person for specific information and assistance.
5. Become proficient in processing the following member transactions in a courteous, professional, accurate and timely manner:

Process member deposits and withdrawals
Cash checks according to Credit Union policy
Process loan and visa payments
Issue money orders / cashier's checks
Process request for address changes.
Process member mail transactions
Mail receipts and checks to members as indicated by policy and procedure.
6. Ensure that workstation is properly stocked with forms, supplies, etc.
7. Balance transactions daily to ensure proper cash control, maintain daily limit in
Cash drawer according to standard procedures; ensure that cash drawer is secure at all times.
8. Open new accounts and service existing account records. Provide all necessary disclosure information to member at account opening.
9. Issue Certificates of Deposit and renew Certificates as necessary.
10. Accept IRA deposits.
11. Cross- sells Credit Union services such as online banking, bill pay and loan products.
12. Order member checks as needed.
13. Process Line of Credit advances as requested by members.
14. Respond to and resolve member's request, problems and concerns for debit card issues and online banking/bill payment issues.
15. May be asked to assume supervisory responsibilities in the temporary absence of Member Service Supervisor and or Branch Manager.
16. Perform other duties as assigned.

Preferred Experience:
Minimum 1 year experience (bank or credit union).
Minimum 1 year previous experience cash handling.
Minimum 1 year previous experience in a sales or retail environment
Proficiency in basic mathematics and ten-key and calculator

Required experience:
Banking/Financial Services/Customer Service: 1 year

Schedule: FULL TIME, Monday through Friday, some Saturdays.

Founded in 1957, Sno Falls Credit Union has been serving our members in the Snoqualmie Valley for more than 60 years. Over the past 5 years, we have transformed the operations of the credit union to maximize the use of technology and digital banking platforms. We are focused on achieving goals, recognizing successes & excelling at member experience.

We offer an excellent benefits package:

• Competitive salary
• 100% company paid hsa health insurance plan/dental/vision/life/disability insurance
• Generous PTO benefits and paid holidays
• 401K with up to 6% matching contributions
• HSA with employer contribution
• Friendly, professional and inclusive work environment

Sno Falls Credit Union is an Equal Opportunity Employer.

We perform thorough background checks and credit checks.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6914883574



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