craigslist | technical support jobs in seattle-tacoma

Technical Support Representative (Seattle)

2009-11-11T19:58:30-08:00

Position Summary:
This is a technical support call center role that encompasses both support and billing questions.. We mostly troubleshoot Broadband, VOIP, Email, Hosting and connectivity issues for our customers.

We have a �don�t pass the buck model�. This means that our call center reps take ownership of the calls they receive until the issue is resolved. This makes for varied challenges and a great environment to stretch your skills. The BSR role is a non-scripted, non-tired environment.

We are looking to hire for shifts some of which start as early as 5:00 AM, some as late as 2:30 PM and extending to 11 PM. The way we have the job set up you would have 3 weeks of paid training between 8:00 and 5:00, then a 30-day temporary schedule during core business hours (sometime between 5am and 11pm. After this period you must be available to work any shift requested scheduled. This position is for 40 hours per week, but at time additional overtime is required and/or available. The position does allow for two days off each week, however those two days could be either together or split and fall on either weekdays or weekends. The BSR position requires extreme flexibility, as start times each day can be erratic and non-consistent. Flexibility for shift requirements is mandatory to qualify for this position, 5am to 11pm shifts, Monday through Sunday.

Your responsibilities will include but are not limited to:
� Answering initial and follow-up phone calls from customers who have service and technical support issues.
� Responding to service tickets opened by customers and other Speakeasy employees.
� Providing timely and thorough resolution of all issues raised by Speakeasy business customers, as well as documenting all actions.
� Owning all issues through to resolution, delegating if necessary or when beyond your skill level.
� Customer billing and invoicing support.
� Supporting and troubleshooting broadband connectivity, including ADSL, SDSL, IDSL and T1 service.
� Supporting and troubleshooting domains and DNS issues.
� Phone call and ticket queue awareness and ownership
� Maintaining consistent quality and performance metrics as set out by management.

To be considered for this position applicants MUST have the following knowledge:
� DSL Technology
� TCP/IP
� Domain Hosting
� LAN Concepts
� IP
� Layers 1 to 4
� Router, switch & hubs
This position requires the following skills and experience:
� Previous call center experience.
� Ability to effectively deal with the expectations of a very high-volume call center.
� Ability to handle and prioritize multiple contacts and tasks.
� Familiarity with all of Speakeasy�s services, products, and offerings.
� Excellent written and verbal communications skills, and an ability to maintain strict professionalism in all client communication.
� Familiarity with Speakeasy processes and systems, and with our vendors� processes and systems.
� Familiarity with Speakeasy�s Support, Activations, and Sales Departments, and how they relate to each other.
� Ability to keep a regular and consistent work schedule, be available to work variable shifts.

What Speakeasy does offer is the opportunity to have a great career in a casual and collaborative environment. After the initial first 6 months, new hires are encouraged to apply for any open position for which they qualify, and can move into a new position and upwards every 6 months. At Speakeasy we have a lot of internal growth. This of course is contingent on good attendance, customer service and quality metrics. So come in and show us your talent and we'll reward it!

Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy�s continued success.

Please apply at: www.speakeasy.net/careers

Technical Support Engineer - First Responder

2009-11-11T14:23:55-08:00

Do you have an interest in both computer technologies and IT managed services? We are looking for an experienced Technical Support Engineer to join a growing IT service support team. The candidate should have a strong background in end user technical support and be able to take ownership of customer issues and follow through, including email and phone communication. Triage support issues and if a resolution cannot be done timely escalate to senior engineers.

The company services over 120 small to medium size business that outsource there IT needs to our company. Customers include commercial real-estate, manufacturing, construction, medical and professional service based businesses. This is a great opportunity to learn new technologies, best in class services and be on the front lines of technology.

Job Description
� Provide diverse product support to local clients via telephone and email
� Maintaining a proactive customer support relationship with each customer
� Using enterprise class support tools to remotely monitor and support our clients
� Log detailed documentation of each customer interaction including email and phone responses
� Availability M-F 8:30 AM to 5:00 PM
� Maintain documentation of known issues and provide input for customer documentation
� Work in a team environment and contribute to supporting loyal customers

Required Skills:
� Minimum 2 years experience in a help desk or technical support position
� Associates or bachelors degree
� Excellent vocal and written communication skills
� Excellent troubleshooting and problem resolution skills
� Ability to organize and prioritize multiple tasks
� Ability to assemble and configure a PC using multiple architectures
� Ability to diagnose hardware and driver problems in Windows / PC architecture
� Ability to diagnose IP network problems in both LAN and WLAN environments

Required Knowledge (Basic Understanding)
� Expert in network technologies and troubleshooting
� IP router configuration
� NAT
� Firewall
� OSI network model
� TCP/IP
� Subnet mask

Please do not apply if you do not meet the above requirements

Preferred:
� BA in MIS / Information Systems
� Network+ Certification
� A+ Certification
� BS in Computer Science
� MCP Certification

We are an equal opportunity employer. This position is located on the north side of Queen Anne about 10 minute drive from downtown Seattle; we do not pay relocation costs.

To apply please send your resume to jobs@swatsystems.com Attach your resume is a Word format and come be part of the SWAT team. Please do not apply if you do not meet the above requirements

IT SYSTEMS ENGINEER

2009-11-11T11:50:44-08:00

Job Title: IT Systems Engineer
Position reports to: Director, IT
Location: Lacey, WA

CSG (www.csgchannels.com) delivers scalable channel partner communication and relationship management services, focused on turning channel partnerships into revenue-generating opportunities for our clients. We help high technology businesses communicate with their distributors, value-added resellers, and systems integrators to: increase revenues from indirect channels, achieve greater channel partner satisfaction, and increase partner populations.

Position Summary:
This position requires an individual who has a desire to learn, think outside of the box, and be a strong team player. The ideal Candidate should expect to experience new technologies and quickly apply this knowledge in a fast paced, dynamic environment.

This position requires an initial one to two month training period working out of our Redmond, WA office and Tacoma, WA Data Center. When our new call center in Lacey, WA is opened in early 2010, this position will be based out the Lacey office. This position will provide the early morning 5:30am � 2:00pm shift to support call center operations. There will additionally be on-going support of and travel to the Tacoma Data Center required.

Essential Job Responsibilities:
� Active Directory Administration
� Exchange Server 2007 and 2010
� Windows Server 2003 - 2008 R2
� Microsoft Hyper-V Clusters
� SQL 2000 - 2008 Clusters
� MySQL Servers
� Documentation creation and maintenance
� Asterisk 1.6.x
� Creation/Maintenance of PHP and Perl Scripts
� VPN Connectivity
� Daily system/operational checks, including backup systems, connectivity, etc
� Adhere to CSG�s core values of Integrity, Service and Professionalism

Required Qualifications:
� Proficient in Windows Operating Systems (2000 - 2008 R2 Server)
� Basic understanding of Fibre SAN systems, HP or Compellent a plus
� Debian and/or other Linux distros.
� General understanding of all L.A.M.P applications
� Hyper-V and/or other virtualization servers
� Understanding of SIP Protocols, especially surrounding Asterisk and/or Trixbox CE
� Basic Cisco IOS experience
� Ability to handle situations in a calm, effective manner
� Must be a team player, and very self motivated
� Easily converse with all levels in an enterprise organization
� Must work the 5:30am � 2:00pm shift with 24/7 on call availability

To Apply
Please email your resume to webhr@csgopenline.com. For more information about our company, visit our website at www.csgchannels.com.

IT SYSTEMS ENGINEER

2009-11-11T11:49:02-08:00

TECHNICAL SUPPORT TECHNICIAN (Seattle)

2009-11-11T10:24:08-08:00

JOB DESCRIPTION: TECHNICAL SUPPORT

JOB SUMMARY

The Technical Support Technician�s role is to provide assistance so that end users can accomplish business tasks. The Technical Support Technician is to troubleshoot, resolve or escalate email and web site related issues for customers on various Operating Systems including Microsoft Windows, Mac OSX and some Linux. Uses email, telephone, and live chat to assist customers with all types of email issues including setting up accounts, sending/receiving email, and connectivity issues.

SUMMARY OF ESSENTIAL JOB FUNCTIONS
� Incumbents are expected to independently research and resolve the majority of client requests for assistance, referring the more complex problems to more senior technical staff. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide troubleshooting assistance at the desktop level. Perform other miscellaneous and special duties as assigned.

MINIMUM REQUIREMENTS
� This level is characterized by the ability to work effectively and professionally with a wide range of customers and colleagues, competency in personal computer use and an in-depth knowledge email applications and basic networking.

ABILITIES REQUIRED
� Must be timely, dependable, and accountable within areas of responsibility. Communicate with supervisor regarding activities, circumstances, scope of work, etc.

ADDITIONAL INFORMATION
Working knowledge of the following are a plus but not a requirement:
� Microsoft Windows Server 2000, 2003, 2008, IIS 6, IIS 7 .Net, SQL server.
� Knowledge of basic network troubleshooting and tools to diagnose issues with DNS, SMTP, POP/IMAP, HTTP.
� Unix Operating Systems: Redhat, Debian, FreeBSD.
� Backup technologies including tape and online services.

Account Manager: Targeting Specialist (Bellevue)

2009-11-11T09:32:33-08:00

AudienceScience offers the most powerful and flexible targeting platform for digital media worldwide, and has been connecting advertisers with engaged audiences on the Web since 2000. Our leading audience targeting platform collects and measures people�s interests and intent through their Web behaviors�the sites they visit, the articles they read, the searches they make, and much more. This non-personally identifiable information is parsed and stored in massive data warehouses. We then segment these people into qualified audiences that can be reached anywhere online.

AudienceScience has an exciting opportuntiy for an Account Manager: Targeting Specialist within our Audience Targeting Solutions Group. The Targeting Specialist leverages their interactive sales and account management expertise to ensure that our top advertiser and agency partners have the resources, tools and expertise to build and manage high value audiences for targeting across our network and other inventory sources.

This individual will work with key stakeholders at advertisers and/or agencies to gather data and profile information for the use in building audience targeting segments. This person will be responsible for designated agency and advertiser accounts which will require daily contact with internal planning, strategy and account contacts to understand and execute their audience targeting strategy. They will be responsible for conducting client presentations, client education and collecting client recommendations. With the support of other internal AudienceScience teams, the Targeting Specialist will be the agency or advertiser�s main resource for all things related to the functionality and dynamics of the AudienceScience targeting platform and will be responsible for ensuring adoption, usage and renewal of our services and tools.

Responsibilities include:
� Managing relationships with Advertisers and Agencies signed up to our targeting platform
� Project managing the implementation of our code on the client sites
� Client training on utilization of AudienceScience targeting tools and services
� Working with primary client contacts to support adoption and usage throughout the rest of the organization
� Working with internal AudienceScience teams to coordinate campaigns, sales opportunities and communication of account status
� Analysis of data and reports to propose specific marketing and targeting opportunities
� Work with client to integrate new targeting data sources
� Assist Business Development team�s efforts to acquire relationships with additional agencies and advertisers

Job Qualifications:
� 4+ years experience in online media sales or advertising organizations
� Ability to interface with multiple organizational departments
� Knowledge and understanding of interactive marketplace business, advertising and marketing principles
� Applicant must have strong interpersonal, analytical and organizational skills
� Must be able to multi-task and have a desire to work in a fast-paced, dynamic environment
� Experience working with Analytics or Ad Targeting tools a plus

IT SYSTEMS ENGINEER

2009-11-11T09:18:35-08:00

Part time Freelance IT Helpdesk (Seattle, WA)

2009-11-11T08:05:39-08:00

Two men had a baby in 1931, and named it after themselves. Since then, a lot's changed.

Our goal: to become one of the world's most innovative companies.

We're a creativity company that delivers business impact by involving people in brand experiences.

Some marks of entrepreneurial creativity we're proudest of:

�Writing and producing our own TV show.
�Building a line of DIY furniture.
�Defining a new level of accountability with our performance marketing practice � where we're compensated for the leads we generate.
�Starting our own online aggregator so we could understand how to work as media vendor as well as planner.
�Building an online media player that enabled live syndication for the first time ever.
�Being recognized as a leader and innovator in integrated marketing.

Delivering ideas like these can only be done in the right environment. It's why our core values reflect a culture of risk-taking, big thinking, hard work and fun.

Summary: (The Elevator Pitch)
I am responsible for managing the server and desktop systems at Cole & Weber United.

Role: (What I do at Cole & Weber - my raison d'etre)
I ensure all CWU people have access to the data and tools they need to be competitive
To ensure the systems I manage are always available to those who rely on them
To provide reliable data backup, and the ability to quickly restore when needed
To assist the Director of IT and CFO with Sox compliance initiatives
To assist the Helpdesk Analyst with trouble tickets as needed
Provide end user training on the tools and platforms available to them

Responsibilities: (Processes, Systems, People, Policies that are owned by the role)
� Windows and Apple Server systems management
� Windows and Apple Desktop management
� Applications testing and support
� Active Directory management
� System imaging
� Phone system and voice mail support
� VPN /SSL VPN / remote access
� Web and FTP creation / maintenance / monitoring
� Documentation
� Helpdesk Ticket support

Qualifications: (what I need to be familiar with)
� 1 to 3 years of Desktop support
� 1 year of Server systems support
� 1 year of Active Directory support
� Experience supporting hosted environments
� Associate�s or equivalent experience, MCSA, CCNA, Security +, Apple Certified Destkop / Server Tech
� Windows Server 2003, Active Directory, Exchange, Apple Server, Mac OS-X, Windows desktop, L3 networking
� Cisco CLI
� Firewall / VPN
� Excellent communication skills, written and verbal

Product Support Specialist (Bellevue, WA)

2009-11-10T15:16:36-08:00

Edifecs is the industry leader in providing vertical solutions for compliance, quality and analytics, allowing enterprises to improve business performance and leverage the investment they have made in middleware solutions. Edifecs� solutions ensure compliance, improve quality, and provide end-to-end proactive visibility and real-time business intelligence for healthcare enterprises. Edifecs� solutions improve the performance of a business by mitigating risk, decreasing costs, improving profits and increasing revenue.

2009 marks 14 years of Edifecs� expertise in providing innovative technology solutions to over 1000 customers worldwide. Edifecs has over 300 customers and partners in healthcare that include 24 Blue Plans, 35 Medicaid, State and Federal agencies, along with partnership arrangements with most leading middleware stack vendors. Founded in 1996, Edifecs is headquartered in Bellevue, WA.

POSITION: PRODUCT SUPPORT SPECIALIST I
LOCATION: BELLEVUE, WA
TYPE: FTE

POSITION SUMMARY

Edifecs� Product Support Specialists help customers troubleshoot technical problems they face in using our solutions. These can range from simple installation questions to advanced performance tuning of complex systems. The ideal candidate is goal-oriented, has the ability to handle interruptions while fluidly switching between several projects; must have strong technical skills supporting mission critical products for enterprise clients. The position requires interaction with customers, sales team members and the product development team.

ESSENTIAL DUTIES AND RESPONSIBILITIES
� Provide technical support to enterprise clients related to technical and operational aspects of the products.
� Partner with Support Engineers and development teams as necessary.
� Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc.
� Answer email and phone requests for help from customers.
� Collaborate in virtual teamwork with other Support Engineers.
� Host online troubleshooting and investigation sessions on customer�s production environments
� Deliver a consistent, responsive and satisfying Customer Experience on each contact
� Collect all necessary problem details from customers to be able to effectively see the problem to resolution
� Successfully reproduce customer issues in a controlled test environment
� Follow standard operational procedures for case management
� Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
� Meet all quality and productivity performance goals.

REQUIRED SKILL SET

� Ownership and Initiative is a must; must have the drive to �own� and see technical issues to closure
� Bachelor�s degree in a Technology related program or equivalent experience in a technical support role
� Ability to manage customers in tough situations when trying to resolve real-world business systems problems
� Ability to read and write relational database queries using T-SQL or ANSI-SQL required
� Hands-on experience and familiarity in one or more of the following is a plus: COM, VB, Jscript, Java and Perl C# or VB.Net
� Familiarity with EDI and EDI systems or knowledge of HIPAA a plus
� Knowledge of HTML and experience with code or scripting development are highly desirable.
� Ability to identify and clarify problems, set goals and able to resolve critical issues
� Ability to work effectively on multiple tasks with many team members, testing and support staff, development team and others cross-functional teams
� Strong verbal and written communications skills
� Excellent organizational skills; must be detail oriented
� Must be a fast learner and willing to learn new technologies

PERSONAL CHARACTERISTICS

� Effective communicator
� Entrepreneurial
� High energy
� Raw intelligence
� Uncompromising integrity
� Patient

No Phone Calls Please!

Edifecs is proud to be an Equal Opportunity Employer

Edifecs offers competitive compensation as well as a complete benefit package including Health & Welfare benefits, paid time off, 401(k), life and disability.

To Apply Click Here: https://home.eease.com/recruit/?id=471201

PC Technician (contract/on call) (Redmond, WA)

2009-11-10T15:02:40-08:00

Position Title: Headcount Move PC Technician (contract/on call)
Location: Redmond
Pay: $13.57

Background check requirements:
1) Background check
2) Drug test

Overall Responsibility:
Disconnect PC equipment in a user�s office and prepare that equipment to be moved.
Then reconnect that equipment per user�s specifications at their destination office.

Key Areas of Responsibility:
� Disconnect PC equipment in a user�s origin office.
� Make an inventory of the items to be moved.
� Label equipment: noting where equipment is located in room at the origin office.
� Label cabling per CMS specifications. Noting which cables connected which PC peripherals to which pieces of IT equipment.
� Prepare PC items to be moved (ie. Put loose cables, keyboards, mice etc in plastic bags). Tape down loose cables etc.
� Install equipment protection on items (ie. Install screen protection on LCD Monitors) to be moved as needed.
� Make pertinent notes on move database regarding move such as reporting damaged items, reporting that there were no items to be moved or that only a phone was moved etc.
� Reconnect PC equipment at destination office per user�s instructions as specified by their move map.
� Clean up any mess left behind by tech or move team.

Qualifications:
� Must be able to clearly speak, write and understand English Language.
� General knowledge of computer systems.
� Must be able to lift at least 40lbs.
� Must be able to work flexible hours & on weekends (late night & early AM hrs).
� Must be able to work until assigned work is completed.
� Must be able to stand or kneel for extended periods of time.

Please submit your resume to Bellevuejobs@spherion.com

To speed up the process, please complete an application at www.spherion.com/jobs

Technical Support Analyst - 2nd shift (Seattle)

2009-11-10T13:45:04-08:00

Aloha~

Tommy Bahama defines elegant tropical living with men's and women's fashions, denim, swimwear, accessories and a complete home furnishings collection. Tommy Bahama, the purveyor of island lifestyles, is looking for a qualified Technical Support Analyst to join our Information Technology team. This position is 2nd shift, 5pm-1am M-F.

MISSION

Provide technical support for all Support Center issues, including but not limited to: desktop hardware and software, printers and business applications. Provide technical support for network users at all Tommy Bahama retail and restaurant locations as well as corporate locations.

KEY RESULTS AREAS

� Receive trouble reports from users and/or network alarms
� Assign initial severity level for incidents
� Involve appropriate Tier II and III support resources for incident resolution
� Inform user groups of incident occurrences and provide periodic status and resolution ETA
� Document incidents and resolution summaries
� Maintain troubleshooting documentation for frequent incident occurrences and FAQ�s for user groups.
� Provide 7X24 on-call support for high-severity incidents

EXPERIENCE, TALENT AND EDUCATION

Minimum of 2-3 years of working experience with computer hardware and software.
Experience working with a Microsoft-networked computer environment.
Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
Manage and prioritize multiple tasks under pressure.
Excellent verbal communication skills.
Excellent phone and e-mail etiquette and customer service skills.
Background check required.

Tommy Bahama is full of smart, creative islanders. We support a work hard, play hard culture and hope you are ready for the challenge. We provide excellent compensation packages, including medical/dental/vision benefits, generous clothing discounts, aloha/paid time off, and much more.

HOW TO APPLY

For consideration, please apply online http://www.tommybahama.apply2jobs.com or fax to: 206-905-5675. Find out more about Tommy Bahama on our website: www.tommybahama.com.

Tommy Bahama is an Equal Opportunity Employer.

We look forward to hearing from you. Mahalo (thank you)!

RF Test Technician (Bothell)

2009-11-10T13:22:56-08:00

AR Modular RF; designer and manufacturer of RF Amplifiers is recruiting for the position of RF Test technician who has significant experience in the testing of medium to high power RF amplifiers from 100KHz to 6GHx. We build RF Amplifiers ranging from single modules to large rack mounted multi-kilowatt designs. You must be a "hands on" technician capable of testing RF amplifiers with minimal supervision. The position requires that you are very familiar with RF Bench test equipment and be able to fault find down to the component level. This position is a non-repetitive testing environment requiring flexibility and great attention to detail and the ability to walk and talk with a small team of production and engineering staff to get the job done right. You will be expected to provide input into our Engineering Change Management process, including writing new testing standard operating procedures. .

Requirements:
The ability to use laborotory equipment such as signal generators, network analyzers, power monitoring devices, digital oscilloscopes is required. Must be proficient in Microsoft Outlook and Word. This position requires the ability to write and revise test procedures.

If this is you, we want to hear from you! This is a full-time position with a full suite of benefits offering a competitive pay rate commensurate with training and experience. We are an equal opportunity employer.

Telecom Contracting - Operations Support (Bothell, WA)

2009-11-10T09:53:18-08:00

A leading telecommunication cabling contractor in the Pacific Northwest has an immediate opening for an Operations Support/Coordinator. The position will be responsible for resource dispatching, scheduling, project submittals, administrative support for Project Managers, construction permits and general offices tasks. This person will also oversee our corporate wireless plans, retail accounts and interface with our accounting department.

The successful candidate must possess 5+ years of experience in the telecom or electrical contracting business with a strong emphasis on computer skills, advanced knowledge of MS Office is a must. The person must be able to multi-task and be goal oriented. The company offers a competitive compensation package that includes salary, medical/dental/vision insurance, paid vacation/holiday/sick days, 401k and is located in Bothell, WA.

We are an equal opportunity employer

IT Specialist - Network Technician (Seattle)

2009-11-10T09:23:15-08:00

MSEmploy

Duties Include:

� Install & troubleshoot Microsoft network environments.
� Install & troubleshoot other proprietary software & hardware at client sites.
� Maintain records of client site environments.
� Provide daily & detailed updates on trouble tickets/orders.
� Work with our customers to provide their clients efficient & courteous service.
� Support IT Specialists & Third Party technicians.
� Manage small to medium projects.

Job 1933. To apply for this position, please visit http://us.msemploy.com/JobPosting/JobPostingDetailFullPage.aspx?jobID=1933

Network Administrator (Factoria - Bellevue)

2009-11-10T08:46:01-08:00

Routh Crabtree Olsen, PS, an industry leading specialty law firm, is currently recruiting for a Network Administrator. This position reports to the Technical Services Manager and will work closely with the Technical Services Team interacting and servicing the needs of all users. Routh Crabtree Olsen specializes in the representation of financial institutions, substantial investors, title insurers, housing authorities and select businesses in all matters related to licensing, servicing, mortgage banking, consumer finance, special credits, title insurance, real estate finance, and the enforcement of mortgage loans.

As a Network Administrator, you will be responsible for general network administration including, not but limited to, backup, security review and management, user account management, e-mail systems including e-mail web server, internet access, office systems, phone systems and applications support. You will perform scheduled PM�s, ensure adherence to AV update policies, and Active Directory administration. Additional responsibilities include applying and managing Windows/Office updates, the support of server, network and desktop hardware, software and applications, and performing technology needs analysis and Security reviews. This position will support software Licensing policy review and upkeep, as well as roll out hardware and software to ensure optimal deployment of resources. You will also plan, implement, and support the network and computing infrastructure plan. The management of small to medium sized projects according to agreed upon budgets and schedules might also be required, as well as assisting with technology planning through ongoing research.

Qualifications must include at least 5 years of relevant experience, as well as current experience, as an Administrator, on a medium sized network of servers, desktop systems and communications devices using current technologies. Applicants should be able to demonstrate knowledge of Windows servers and desktop products and setting up remote access for users. Additional qualifications include the ability to administer a 250+node network including firewalls and ability to support networked printers and photocopiers. All applicants should also be able to demonstrate working knowledge of current communications devices and protocols, server and desktop technologies. The ability to manage multiple projects, activities and tasks simultaneously is required. Highly developed verbal and written communication skills a must! A diploma in Computer Science, Management Information Systems or Business Administration is required, and should be supplemented with one or more courses in current technology.

We are particularly proud of the long tenure of many of our employees, indicating Routh Crabtree Olsen is not just a great place to do business, but a great place to work as well. Please send a Word-formatted resume to: jobs@rcolegal.com with "Network Administrator" in the subject line.

Part Time Product Support Rep - Software Download (Bothell, WA)

2009-11-09T23:31:43-08:00

About Vertafore. Vertafore is the leading provider of software, services and information to the insurance distribution channel including independent agents, brokers, MGAs, carriers and reinsurers. Vertafore leverages a unique industry presence to deliver meaningful solutions, powerful technology, and robust insights to help organization effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 15,000 customers and 200,000 users gain competitive advantage to accelerate their business performance. For more information about Vertafore, visit www.vertafore.com.

Our Promise. Vertafore brings together a family of connected technology and information solutions under one banner, enabling us to provide clear paths to competitive advantage and growth for all our customers. To fully unleash your potential, the best path from A to Z is always through point V.

Responsibilities:

The PSR will combine their experience in using operating systems, the insurance industry and call centers to support a cutting-edge software solution. You will be directly impacting the insurance agencies ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.

THERE ARE ONLY PART TIME POSITIONS AVAILABLE AT THIS TIME. Part time hours are Tuesday, Wednesday and Thursday, from 8:00 a.m. to 1:00 p.m. Five weeks of paid, part time training Monday through Friday, from 9:00 a.m. to 2:00 p.m. is required prior to beginning the part time schedule.

*95% on phone Trouble shooting for customer application problems and questions.

*Provide support and assistance to our customer by phone, PC or Webex

*Write Solutions for our Knowledge base system to help agents and others in our department with troubleshooting.

*Analyzes problems with software applications to identify problem area(s) and recommend corrective action.

*Maintains log of problems so that recurring problems can be reported to product development.

*Recommends solutions to customer application questions.

Qualifications:

*Requires 1-3 yrs. customer service and support experience.

*Insurance Agency experience a plus.

*Proficient with Microsoft Office Products.

*Exceptional interpersonal and customer service skills required.

*Experience with Windows Vista and/or Windows XP operating systems.

*Ability to perform remote trouble shooting and problem resolution.

*Excellent communications skills (both written and verbal)

*Good analytical skills.

*Ability to multi-task, work independently and within a team environment with minimal supervision.

To apply for this position, please see our careers website at http://www.vertafore.com/Careers/. Search in Product Support/Call Center in Bothell, WA.

Technical Support Consultant (Virtual)

2009-11-09T14:38:44-08:00

Small but growing Bellevue Company has an immediate opening for a Technical Support Consultant (TSC) to provide a wide range of services including comprehensive network/IT administration as well as periodic (seasonal) support of clients using the company�s proprietary software. Ideal TSC candidates will offer strong, broad technical skills, strong technical support background and will need to quickly gain knowledge of existing and developing software. A background in professional services, information technology or software development will also be beneficial. Given a successful performance record in this TSC position, the contractor would be in line for a move to full-time employment in a supervisory role overseeing technical, training and pre-sales support for both new and existing clients across the United States.

Duties include the following activities:
� Position is substantially �virtual� requiring infrequent office presence (Bellevue).
� Remote support of existing clients� cyclical software configuration, setup, troubleshooting, archival and reset.
� Identify issues/obstacles and manage issues to resolution.
� Document all issues within the trouble ticket system.
� Plan and deliver virtual training sessions as needed for client support and follow-up.
� Basic customization and integration as necessary to support customer requirements.
� NOTE: Additional opportunities for candidates that possess more advanced IT skills with experience in Linux administration and administration of services and machines in managed hosting environments.

Experience Desired:
� BA/BS degree or equivalent experience.
� Basic Networking and PC troubleshooting.
� 5+ years of technical support experience for software products.
� Ability to assess needs and deliver solutions to customers with varying levels of education and computer competency.
� Ability to use resources creatively and adjust to changes.
� Ability to work flexible hours.
� Technical knowledge of Windows Operating Systems.
� Experience developing and delivering virtual, instructor-led training to customer project teams; previous experience with WebEx (or other remote assist platforms) helpful.
� Basic understanding of SQL a plus.
� Experience with Excel a plus.
� Programming and/or shell scripting experience is advantageous.
� Hands on IT or Engineering experience helpful.

Network Administrator, IT (Kanab, UT)

2009-11-09T14:37:39-08:00

Position Summary:

Responsible for design and support of the Best Friends campus Fiber Optic and Ethernet computer data network including Cisco VoIP telephony system. This position will be responsible for the daily maintenance, upgrade and administration of the existing network infrastructure for the campus network, including all Fiber, Ethernet and Wireless infrastructure. Will work on projects, as assigned, to integrate new systems into, as well as update and enhance, the existing network infrastructure.

Essential Duties:
� Supports the Ethernet and Fiber networks and attached devices to configure and control the network elements
� Analyzes problems and recommends the best solutions or corrective actions
� Develops and maintains accurate network documentation
� Performs routine system operations and diagnostic tests to identify and isolate system fault
� Participates in the maintenance and support for entire infrastructure
� Performs system software and hardware installations, upgrades to production and development network infrastructure as directed by the department manager or supervisor
� Assists in the engineering, planning and coordination of campus network
� Responsible for providing support and architectural design for VoIP telephony infrastructure

Experience / Skill Requirements:
� Strong technical knowledge of current network hardware, protocols, and standards, including Cisco routers, Catalyst switches, Internet firewalls including Cisco ASA
� Cisco CCNA/CCNP Certification a plus or equivalent knowledge and experience with Cisco routers and switches or similar networking equipment
� Strong experience and knowledge of Microsoft Operating Systems, applications and services - Server, Workstation, SQL, ISA, Active Directory, DNS, etc)
� Experience with Cisco VoIP telephony, including Cisco Call Manager and Cisco Unity
� Outstanding communication and initiative
� Strong analytical and troubleshooting skills
� Valid Driver�s License with access to transportation

Physical Requirements:
� Extended periods of time at a computer with repetitive typing, arm and hand motion
� Bending, stooping, reaching, lifting, twisting while moving equipment

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Short Term Disability, Long Term Disability, Vision, Child Care, Cafeteria Plan, Life Insurance, PTO, Paid Holidays, Employee Assistance Program, 401K, Staff Discounts, etc.

To apply, please visit our website at http://www.bestfriends.org/aboutus/employment/currentjobs.cfm.

Nintendo CSR Open House (Redmond, WA )

2009-11-09T13:46:03-08:00

Nintendo Open House

Saturday, November 14th

10:00am-1:00pm

4900 NE 150th Ave
Redmond, WA 98052

Customer and Tech Support

100+ Long term and Holiday Opportunities

Nintendo of America, along with Parker Staffing Services, is seeking Customer and Technical Support Representatives to fill over 100 positions at Nintendo in Redmond.

Pre-register to guarantee yourself an interview! We are inviting candidates for pre-register by forwarding your resume to nintendojobs@parkerservices.com. This will get your information entered into our database and guarantee you a spot with meet with one of our recruiters.

Requirements:

�Positive, customer service-focused attitude.

�Ability to navigate the internet and have a strong interest in technology and the gaming industry.

�Ability to work the assigned schedule. The Nintendo Contact Center is open 6am-7pm, 7 days a week. Shifts will include weekend hours.

Job Description:

As the front line of Technical Support for Nintendo you will act as a definitive source of information on system set up, operation, troubleshooting, and general information for many Nintendo gaming products including the hottest electronic gaming system on the market, the Nintendo Wii.

Technical Writer (Everett)

2009-11-09T10:53:52-08:00

Job Description

Title of Position: Technical Writer
Department: Customer Service/Technical Support

Description:
Responsible for researching, writing and up-dating user-oriented procedural and reference documentation (operator�s/service manuals, technical notes, repair and installation instructions, specifications, etc.) for Electronics Manufacturing Company.

Qualifications:
� AS degree in related field or tech writing certification desired.
� 2+ years of technical document preparation.
� Must be able to read engineering drawings and incorporate them into a document.
� Must be proficient with Adobe InDesign, Adobe illustrator  and/or PageMaker.
� Must show demonstrated ability to research, comprehend and document the detailed operation, performance, installation, assembly, service, repair and specifications of manufactured equipment.
� Background in the renewable energy or Marine/RV field preferred.
� Background in AutoCAD and Visio is helpful.

Responsibilities
� Interface with marketing/technical/engineering personnel
� Generate technical documentation for related products/projects
� Must be able to work on deadline-driven projects
� Able to work on multiple projects concurrently
� Strong interpersonal skills required
� Able to work with minimal supervision.
� Able to complete tasks independently.

Please send resume to link above

Desktop Field Support

2009-11-09T08:31:38-08:00

Desktop Field Support
Candidate will spend most of their time in the field traveling between Tacoma to Seattle and surrounding area.

Job Duties:
Provide computer and application support over the phone
Provide onsite computer troubleshooting and setup
Update documentation
Communicate with team members on project status.

Requirements
MCP Certification is desired
MAC and Linux experience a plus.
Must have 2 years supporting end users in an network environment.

Should be familiar with the following software
Microsoft XP
Microsoft Exchange Server
Microsoft Server 2003
Microsoft Outlook 2003/2007
Mac OS X (and previous versions)

About us:
We are a leading provider of technology consulting for small and medium size businesses with multiple teams providing onsite support and IT management to the Puget Sound areas.
We are a growing company with many opportunities for career advancement.
�
Compensation
This job is full time and pays $15.00 - $17.00 DOE
Competitive Pay, Health Insurance, and Paid Certification Exams

Please reply to this posting with your resume, and desired hourly wage.
In the subject line, please list the city you currently live in.

Quality Technical Specialist /Composite Processing Expert (Auburn)

2009-11-08T13:57:54-08:00

Composite Processing Expert using Boeing Specifications

Quality Technical Specialist is responsible for providing administrative assistance to the company by creating production planning and verifying that it notes all applicable manufacturing requirements. Support QA staff by working with production on product related investigations and implementing effective corrective action. Provides help to the inspection staff inspecting product at various manufacturing process steps. Complete special project assignments from the Quality Manager

Position requires extensive experience with the following
� Composite prepreg materials
� Boeing composite specifications
� Composite layup
� Composite oven and/or autoclave cure
� Composite Quality Inspection
� Composite Engineering
Essential Functions/Major Responsibilities:
Create manufacturing planning.
Conduct QA verification of planning
Work with product groups investigating product rejections.
Work with product groups planning and implementing corrective action. Provide support to inspection staff within the product groups as required.

Job Scope:
Supporting the QA Manager and aiding the Production Groups in manufacturing products which meet internal goals, while meeting and or exceeding customer quality and delivery expectations.

Supervisory Responsibility:
Supervise the effective investigation of rejected product and the implementation of corrective action. Provide leadership to product groups while periodically assisting inspectors assigned to the product group.

Interpersonal Contacts:
Strong interpersonal skills and the ability to work effectively with a wide range of people in a diverse community.

Specific Job Skills:
Possesses well developed analytical and problem solving skills. Ability to identify problems, and initiate corrective actions and preventative actions.
Possesses a High level of Competency in the use of Microsoft office software Word, Excel, and PowerPoint.

Education and/or Experience:
A minimum of 3 years work experience in Aerospace.
Manufacturing Engineering degree
Technical Associate's degree (A. A.) or equivalent from two-year college or technical school.

Job Conditions:
Work is performed in both and office and factory environment.
Factory environment requires the use of safety equipment such as dust masks, hearing protection and mandatory eye protection where posted.

Service Technician (Redmond, WA)

2009-11-06T16:07:21-08:00

A large Field Service Corporation is looking to hire Technicians for their facilities in both in Redmond and Auburn, WA. These Service Technicians provide general maintenance on a wide range of Commericial Copiers and Printers.

Ideal candidates will possess a minimum of 3+ years of Troubleshooting and Repair of MFPS and Printers and MUST hold a clean driving record. Xerox or Konica Minolta experience is an added bonus.

For immediate consideration please call Veronika Johnson at 425-893-6063.

RAVEN UAV Operators

2009-11-06T13:27:52-08:00

RAVEN UAV Operators needed, instructor experience and SECRET clearance a plus. Local Disabled Vet owned small business located in Puget Sound area looking for part time employee's. Full time employment a possibility in the future. Applicants without the proper credentials will not be responded to. Extensive travel is required. Send your resume in full confidence to Davidlester@teamatc.net. No phone calls please! Your present employer will not be contacted without your permission during the interview process. A backround investigation will be performed on successful applicants.

Help Desk Technician - Level II (Fife)

2009-11-06T12:45:23-08:00

IT Help Desk Technician II

Continuant is a growing and dynamic telecommunications company. We are a leading provider of telephone maintenance nationwide. We have an outstanding opportunity for an IT Help Desk Technician to join our internal IT staff. This position is responsible to work in a team environment to provide IT Help Desk assistance to all Continuant employees. The ideal candidate will be able to problem solve; create work orders; refer Help Desk calls when appropriate; set up laptop and desktop computers for new employees; maintain accountability; assess computer hardware problems; return broken computers for repair; coordinate warranty repairs with manufacturer; support on-call duty on a rotating basis and other duties as assigned by the IT Manager. A Bachelor�s Degree in a related field or a combination of education and experience is required for this position.

The position of IT Help Desk Technician will be a part of a dedicated team of IT professionals supporting both our internal and external employees and our internal IT systems. To learn more about our organization and to see what our customers are saying about us, visit: www.continuant.com.

Experience:

Coursework or experience with:

� MS Windows Server 2000/2003/2008
� Active Directory 2008
� MS Windows XP Professional/Vista
� MS Office Suite 2003/2007
� Imagining Laptops/Desktops (Ghost)
� General network knowledge (LAN, WAN, VPN, Remote Access)
� Basic Knowledge of Virtualization a plus
� Basic Knowledge of Office Communicator a plus
� Basic Knowledge of Terminal Services 2008 a plus
� Knowledge of Windows 7 a plus
� SharePoint set up and administration experience a plus
Soft Skills:
� Excellent communication skills
� Ability to multi-task
� Work well in a team environment
� Solid organizational skills
� Excellent customer service skills
� Professional demeanor and appearance
� Keen problem solving skills
� Strong technical aptitude
� Highly dependable with strong work ethic

Applicants must be authorized to work in the United States

Continuant offers a competitive benefit package to include competitive salary; Medical, Dental and 401K Plans; Life Insurance; Paid Vacation, Holidays, Sick Leave and Personal Days. We offer on-going training opportunities and the advantage of working in an exciting and fast-paced environment with an innovative team of engineers and technicians.

Email resumes to Sally Jordan at careers@continuant.com

Fax: 800-652-9960

Continuant is an EOE. Drug testing and background checks may be required prior to employment.

10/30/09

Electronics Technician,Assembler,Engineering Aide (Bainbridge Island)

2009-11-06T12:44:28-08:00

Electronics Technician, Engineering Aide

Either of above or combination would be of interest.
We are a well-established Original Equipment Manufacturer on Bainbridge Island one block from the Highway.
These are permanent jobs with flexible hours. Through hole PCB work and analog circuitry experience desirable.
Please send a short resume with contact information.

Video Security Camera Digital Video Recorder Point of Sale System Pro

2009-11-06T10:27:57-08:00

Looking for video security camera, digital video recorder, and point of sale system pro�s. The employee must be a knowledgeable, technical, personable, hand on, in the field with installation abilities kind of person. We are looking for full time employees to service over 1500 customers locally. This person will need to travel and have own transportation. We will pay mileage and any expenses. $15 per hour and up depending on experience. Email resume to Brad@proinvestinc.com

SOC Engineer (Downtown Seattle)

2009-11-05T17:49:30-08:00

thePlatform, a subsidiary of Comcast and the industry-leading provider of broadband video management and publishing solutions, is seeking a Service Operations Center (SOC) Engineer. This is a fantastic place to work, and was recently voted third-best company to work for in 2009 by Seattle Business Magazine.

thePlatform helps content providers, broadband media sites, and mobile businesses solve their unique media publishing requirements. Our proven media management and publishing technology services scale with our customers' operations and support their business model with an open, versatile approach to providing an ideal technical solution for their needs.

Our technology is a hybrid of J2EE and .NET. It's backed by a database and distributed asynchronous services. It's an enterprise product and a 24/7 hosted service receiving millions of hits per day. We've helped our customers connect dozens of technologies and applications using our products.

Responsibilities:
� Handle first-tier support for technical and developer questions from our customer base. These range from application support and end-user questions to problems accessing our customer-facing systems.
� Deliver first-tier support and diagnosis of problems with our Web-based enterprise application and various vertical applications.
� Diagnose problems with applications running on our core servers.
� Monitor applications and servers using SiteScope, Zenoss and other similar utilities and respond to any alerts from the system.
� Perform simple network traces and troubleshooting.
� Participate in the creation of Knowledge Base articles for end-users.
� Work with application developers and our QA team to isolate customer issues.
� This position is for a 24/7 staffed operations center and involves late night, early morning, and week-end shifts.

Requirements:
� End-to-end experience in the support of Web-based applications.
� Familiarity with structure of modern enterprise Web applications: the user interface, application server, and database.
� Significant application support background. You've participated in the testing or support of web based solutions or other enterprise software.
� Networking troubleshooting skills.
� Proven ability to work independently.
� Customer-first attitude and strong communication skills, with a keen analytical and structured approach to problem solving.
� Familiarity with Java, .NET, JavaScript, HTML, XML desired.
� Experience with any of the following a plus: e-commerce applications, streaming media, J2EE Application servers, SQL Server or Oracle, Web Services, Microsoft .NET development.
� BS/BA in a related field or equivalent experience is required.

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor or transfer H-1B candidates at this time.

This position will be filled at thePlatform headquarters in Seattle, WA. thePlatform offers competitive compensation and benefits. Please send your qualified resume to jobs@theplatform.com.

Sr. Java Programmer (Auburn )

2009-11-05T16:23:34-08:00

The Senior Programmer is responsible for building and leading teams of programmers in the design, development, unit testing, and implementation of technology related products. The successful candidate will work closely with The Manager of Software Development, System Architects, Product Owners, and Support to maintain, support and enhance existing products as well as to design and develop new products. This position will help provide innovation, direction and mentorship in systems development, compliance, standards and best practices.

Results to be achieved and expectations of the position:

1. Deliver new and improved versions of software applications on schedule.
2. Mentor and collaborate with team members to ensure compliance with standards and best practices.
3. Design and test applications to meet acceptable uptime, performance and throughput requirements.
4. Participate actively in the team's development process to consistently deliver quality products to the customers.

Profile including skill and experience:

-Bachelors degree in a related field.
-5-7 Years Java Programming Experience required
-Experience with Agile software development methodologies. (Scrum in particular)
-Familiar with all stages of the software development process.
-Ability to participate effectively as a member of a technical team.
-Excellent communication skills, both written and verbal.
-Passion for exceeding goals.
-Ability to communicate effectively with customers across the entire organization.

Zones offers a competitive salary and comprehensive benefit package including health, 401k, etc. Your contact for this opportunity is listed below; we hope to hear from you soon.

If you meet the necessary qualifications and feel you can make a direct impact, we want to hear from you. Please fill out the following application information.

Please Apply Online:

https://home.eease.com/recruit/?id=29494

SMB Network Administrator (Seattle)

2009-11-05T13:16:45-08:00

Local Seattle Outsource IT Company is looking for a Senior Support Engineer that meets the following qualifications:

Required:

Working knowledge of Virtualization Products (VMware Infrastructure and Hyper-V)
Experience with SMB Market Firewall's and Routers (Watchguard Preferred)
Knowledge of LOB applications such as AutoCad, Quickbooks, Sage Software, etc...
Windows Server 2003/2008 and Exchange 2003/2007 (Multiple front-end, and back-end servers)
Windows Small Business Server 2003/2008
4 Years of working experience with Microsoft Exchange 2003/2007 in a SMB Environment
Ability to understand and design a multi-site infrastructure with geographical redundancy
Working knowledge of both WAN and LAN Connectivity
Ability to establish IPSec Connections, and PPTP Connections
DNS Knowledge including the ability to create and understand basic DNS Records (MX, A, CNAME, SPF)
General physical network knowledge (making cables, installing patch panels, etc...)
Clean, organized, reliable, charismatic self-motivated individual
Transportation - you will be servicing clients in multiple locations

Preferred:
Linux Experience, BES Experience, Web Experience (HTML, Wordpress, Joomla)
MCP Certification: If not currently certified you must be able to obtain certification within 90 days
Ability to configure High Availability/Clustering
Microsoft Office SharePoint Server, Microsoft Office Communications Server

We offer a great salary, an amazing work environment, and great benefits to the individual who fills the above needs.

IT Professional Needed (2009NOV05) (BELLEVUE, WA)

2009-11-05T13:07:20-08:00

You�re an IT Professional with a current MCSA/MCSE. Being a professional you also likely already have the MCTS in Server 2008 and Exchange 2007 as well as the MCITP: Enterprise Administrator. Although you�re obviously a highly qualified geek, deep down inside you beats the heart of a true business person and mentor. You receive tremendous satisfaction from not only solving IT problems, but uncovering future issues, providing solutions, and mentoring your clients in their use. Unfortunately, in your current circumstances you get precious little opportunity to use your unique skills.

If this is you, we have both full and part-time positions that will allow you to use all your skills. Excellent compensation and benefits for the right person.

Applicants who do not possess current certifications as listed above, will not be given consideration for these positions.

Come join with us, help people and be happy.

This position is located in BELLEVUE, WA.

Email resume and cover letter to: jobopp@tomorrowsemployee.com

Helpdesk Technician (Tacoma)

2009-11-05T12:55:20-08:00

Helpdesk Technician

The Annie Wright School is seeking a Helpdesk Technician to assist students, faculty, and staff with their technology needs. The Helpdesk Technician is responsible for end-user technical assistance with all operating systems, application software, and hardware (including replacing and installing components such as network interface cards, video cards, RAM, hard drives, and other similar components). The Helpdesk Technician also provides support/assistance with classroom technology needs. Classrooms are equipped with a variety of hardware including: printers, document cameras, projectors, Smartboards, digital cameras, video microscopes, interactive clicker systems etc. Availability and timely responses are important for the success of our technology integrated curriculum.

Compensation:
The Helpdesk Technician position is an on-site, 40 hour/week, year-round (12 month) position to begin on or about December 1st, 2009 and will report to the Director of Technology. Occasional evening or weekend technical support (for special projects or events) may be required.

This is an hourly position at $13-14/hr (depending on experience). Medical/Dental/Vision benefits are available at a subsidized rate.

Qualifications:
� Must successfully pass background check
� At least one year tech support experience � preferably in a school/educational environment
� Demonstrated experience in customer service � strong interpersonal skills are imperative
� Demonstrated experience supporting Windows XP, Mac OS X, Office 2003/2007, including Outlook with Exchange Server. Experience with instructional A/V equipment (document cameras, projectors, Smartboards, digital cameras, video microscopes, interactive clicker systems etc.) is a plus
� Experience with helpdesk software/systems and databases is preferred
� Proven flexibility when working with, and training, people with varying degrees of technical knowledge
� Conceptual understanding of computer networks. Demonstrated hands-on network experience (wiring, punch-down, troubleshooting etc.) is preferred
� Good oral and written communication skills
� Excellent problem-solving skills
� Proven ability to take initiative and follow-through; as well as the ability to deal effectively with change, and function as a member of a team
� Able to multitask in a busy environment without sacrificing attention to details
� Adaptable to changing work requirements
� Able to lift up to 40 pounds without assistance

Basic Duties:
� Answer telephones, provide preliminary troubleshooting assistance, initiate and update trouble-tickets, and follow escalation procedures as required
� Provide basic assistance to computer and/or voice system users such as: providing correct log-on procedures, equipment maintenance procedures, operation and system usage procedures, changing user passwords, and installing hardware/software
� Provide preliminary identification of problems encountered by network users to determine if they are due to equipment, network or application errors � creating trouble-tickets and escalating tasks to the appropriate personnel to achieve a resolution.
� Maintain service logs and/or on-line trouble logs, and inventories of computer and/or voice equipment and diagrams
� Create network accounts and change user passwords
� Set up new computers, printers, and other hardware; checking for proper operation.
� Troubleshoot software and hardware anomalies and perform basic hardware and software fixes.
� Perform related duties as assigned

Work Environment & Physical Requirements:
The Support Technician works in a typical office environment; sitting (most of the time) at a desk, table, or workbench. The Support Technician is often required to work in a classroom, office, or other space within the school. He/she may be required to lift computers, monitors/displays, or other equipment weighing less than 40 lbs. This may require bending or squatting.

Application Process:
Qualified candidates should submit (via e-mail only) a letter of interest and resume. Incomplete applications will not be considered. References will need to be made available upon request. Application review will begin on 11/9/09 and the position will be open until filled.

No phone calls please!

Annie Wright School is an Equal Opportunity Employer.

Senior QA Engineer/Automation Architect (Las Vegas, NV)

2009-11-05T09:42:02-08:00

Duties & Responsibilities
Additional duties may be assigned

Develops automation design, framework and architecture to expand code coverage.
Provides automated testing for new implementations, release builds and new code versions/features.
Creates test plans, cases, scripts, and suites to improve testing efficiency.
Builds, executes and maintains automated test scripts.
Performs automated quality control testing.
Completes website and software application testing.
Tests multiple products and projects simultaneously.
Ensures adherence to functional specification.
Estimates testing time on reports and reproduces and resolves defects.
Participates actively in a story-driven Agile software development lifecycle.
Develops ongoing improvements to the automation strategy on existing frameworks and tools.
Develops automated tests in partnership with developers for continuous regression testing.

Experience & Education

Bachelor�s Degree preferred; 3+ years experience in automation or software development.
Previous experience with Selenium, Watir, Frankenstein, or Jameleon required.
PHP Under Control, CruiseControl, Ant, Maven, Emma, Anthill, or Cactus experience required.
Experience with PHP Unit or J Unit required.
Familiarity with Internet-based and/or financial products.
Experience with MS SQL, MySQL, PHP, Java, JavaScript, and object-oriented language required.
Must have previous experience with Agile SDLC (Scrum, XP, TDD) QA methodologies.
Must be familiar with Mozilla FireFox.
Must have experience with various testing methods, including White box, black box, regression, integration, negative, functional, and exploratory.

Other Job Specifications

Established track record of automated testing for this role is crucial. Must have experience in writing scripts, not just in running scripts (record/playback). Experience with training, teaching and running automated initiatives is required.
Demonstrated ability to become an expert quickly on feature areas in order to test those areas effectively.
Must have strong knowledge acquisition skills and the ability to immediately put learning�s into practice.
Must be a self starter and fast learner.
Must have strong technical and troubleshooting skills, such as an ability to understand basic SQL syntax for checking results in a database or editing XML configuration files.
Ability to investigate complicated performance and stability issues involving a large, sophisticated, and evolving code base in a 24/7 web-based services production environment.
Ability to accommodate tight schedules and resources constraints.
A willingness to devote the necessary time to accomplish aggressive goals and meet strict deadlines.
Leadership and interpersonal skills: ability to collaborate and work exceptionally well with a candid, fast-paced development community.
Must be comfortable working with senior developers, product owners, project management, business owners, and clients during all stages of projects.
Ability to lead and manage employees is preferred.

Technical Operations Field Support Analyst (Seattle)

2009-11-05T09:30:08-08:00

Responsibilities:
� Provide general consultation and customer support functions for the back office and technical operations of our products & customers in support of the commercial vehicle fleet management and telematics programs.
� Serve as the team�s critical customer care specialist and point of contact for day-to-day issue identification and resolution.
� Participate in process implementation and ongoing operations as it pertains to order management, order error analysis and recovery.
� Ensure overall management/communication/escalation of issues reported from inception through to closure.
� Participate in phone/email support with customers, suppliers and other internal departments to troubleshoot reported issues.
� Analyze data, problem reporting and trending and perform root cause analysis to reduce trouble areas within both process and product specifications.
� In partnership with other members of our team, work with various external suppliers and customers to ensure an integrated and transparent customer support process.
� Provide support for remote operations servers, firewalls, routers, and custom equipment as directed.
� Development of management reports and dashboards for both internal and external reporting.

Requirements:
� Prior customer support experience (minimum 3 years) in a technical operating/ application service environment with demonstrated experience in supporting external (profit generating) customers.
� Previous experience with and willingness to work as part of an on-call 24*7 rotation.
� In-depth knowledge of Linux OS & MySQL.
� Must be able to work independently and be self-directed to complete tasks on schedule.
� Must be a team player and possess strong communications skills.
� This role may require some travel to sites in Europe.
� Not required but would be helpful is working knowledge of routers, firewalls, and servers from various equipment providers.

Other:
� This is a unique position in that the skill set required is somewhat broad. The perfect individual will be capable of understanding, troubleshooting and resolving an order management issue in one moment, be comfortable and capable of writing detailed and complex sql statements to analyze data the next moment and then be capable of remotely accessing our processing infrastructure and troubleshooting and resolving system level failures in our infrastructure.

Entry Level I Help Desk (Silverdale,WA)

2009-11-04T07:11:21-08:00

Support / Level I Help Desk

We are seeking a Level I Help Desk position to provide support to our clients and staff. This is a fulltime position.
We pride ourselves on customer relationships and it has proven to be a successful model. Be part of this exciting opportunity!

Responsibilities Include:

� Delivering high-level customer service utilizing technical and interpersonal problem-solving skills.
� Monitor the Help Desk e-mail inbox including prioritizing and responding appropriately.
This includes logging project status into the tracking system and supporting users locally and remotely.
� Monitor requests to determine trends, supply feedback, and escalate problems to other members of the IT team.
� Continually work with system specialists/engineers to evaluate method of providing technical support.
� Assist in the deployment of new applications and hardware including tagging, tracking and managing hardware inventory.
� Assist with installations, upgrades, backups, and recoveries.
� Communicate with key vendors regarding service, warranties, etc.
� Set up laptop loaners for traveling employees.
� Provide support for presentations and other A/V setups.
� Performs network administration tasks such as:
Active Directory administration
� Administration of file permissions and data shares
� Basic Exchange administration
� New user setup
� Ability to work occasional evenings (e.g. special project, power outage)
� Special projects as requested.

Skills we seek include:

� 2+ years troubleshooting and customer service experience in a fast-paced technology environment.
� Microsoft Desktop Support Technician Certification, Word and Excel (in addition to core certifications
in Word, Excel, Power Point and Outlook).
� Strong organizational, administrative and research skills with a strong attention to detail.
� Strong verbal and written communication skills, including the ability to effectively communicate with technical
and non-technical users.

Bonus Skills & Abilities:

� Active Directory administration knowledge/experience.
� Basic Exchange administration knowledge/experience.

STRUCTURAL P.E. WA & OR (FIFE)

2009-11-03T14:18:37-08:00

Job Description

Immediate Opening � Fife WA

ISAT has an excellent opportunity for a Structural P.E. for designing non-structural Mechanical, Electrical, and Plumbing utility supports and bracing.

Responsibilities include:

- Understanding and clarifying engineering project scopes.
- Assisting in developing quotes and cost analysis of engineering projects.
- Develop a thorough understanding of seismic Building Code requirements as they pertain to non-structural systems.
- Engineering statics, solid mechanics, fastening design, and anchor/beam calculations and CAD work.
- Provide cost effective engineering solutions for anchorage, support and seismic restraint/blast protection of building systems.
- Interface with 3rd party reviewing entities including but not limited to project design teams, project engineers, architects and local authorities.
- Answering frequent engineering questions and providing information to clients on the phone, in person, or in writing.
- Review seismic restraint system designs completed by ISAT�s detailing staff.
- Participate in the training of junior engineers and support staff.
- Participate in the development and testing of new proprietary systems, components and installation methodologies.
- Participate as a member of appropriate earthquake standards and testing organizations.
- Occasional 1 - 2 day trips to other ISAT offices or project sites.
- Seal/Wet Stamp seismic restraint design systems (generated in house) for MEP utilities for projects primarily located in Oregon and Washington State.

Qualifications

- Candidates must be a currently licensed Structural P.E. in Oregon and Washington State, special consideration will be given to P.E.�s with licenses in additional states.
- Special consideration will also be given to candidates with a working understanding of the following: Mechanical, Electrical, and/or Plumbing system basic construction, including engineering terms, drawings and MEP seismic restraint systems.
- The successful candidate must also pass a criminal background check and pre-employment physical and drug test and have a valid driver�s license.

ISAT offers competitive compensation packages in addition to medical, dental, 401k benefits and Profit Sharing.

Interested candidates should fax their resume to (253) 926-2463 or email to Scott Whittington at scott@isatsb.com.

Customer Support Specialist, Software

2009-11-03T14:00:43-08:00

This position offers you the opportunity to provide higher level, tier II-type support to clients using our innovative clinical trials management software. This role has increased importance in a smaller company; in addition to being a key point of contact for many of our clients, you will be able to contribute to the ongoing design of our growing support program. You'll work with sharp people doing interesting work, helping them solve intriguing challenges. Not only will you become part of the biotech industry, you also will join a company experiencing strong growth. We're a Microsoft Gold Certified Partner and recently released a new line of Office-Smart products with solid support from Microsoft.

To be a good fit for this opportunity you will have solid experience supporting external clients with web-based software, ideally in a clinical trial environment. While your technical savvy is essential, just as important will be your interpersonal phone skills, including your ability to bring a service and solution oriented approach, even on challenging calls. We're looking for a professional with a demonstrated ability to quickly learn software applications from product documentation and hands-on experience. You also will need proven troubleshooting and analytical skills.

Founded in 1998, TranSenda is committed to transforming the clinical trial environment by delivering solutions that address the underserved need to improve the business process side of clinical trial operations. With our innovative Office-Smart clinical trial software, our customers can take full advantage of the MS Office System to create a more efficient workplace that unifies study software with the practical usefulness of Office productivity tools.

IMPORTANT: HOW TO APPLY:

We want you to be as selective as we are! For a detailed 'insider's view' of this position and to submit your resume online, please visit the following URL:

http://transenda.jobinfo.com/description.lasso?adid=21114

If the link does not work, simply copy the complete URL and paste it into your browser's address line.

PLEASE RESPECT OUR RECRUITMENT PROCESS. DO NOT USE ANY OTHER METHOD TO APPLY OR CLICK ANY OTHER BUTTONS. Thank you for your attention to this detail.

external customer support, technical support, help desk, clinical trials, biotech, healthcare, medical device, pharmaceutical, support specialist

Software Sales (technical) (Seattle)

2009-11-03T14:00:30-08:00

Pacific Office Automation is currently seeking an experienced, personable, outgoing Software Sales Engineer to provide pre/post sales support and consulting to Sales Reps and to customers.

All qualified candidates should have experience and certifications in various software/networking systems and documentation to prove such skills.

The ability to work independently is a must. Candidates must be able to work in pressure deadline driven situations and be able to estimate work efforts required and scope number of hours and dollars required to implement advanced document management and various software solutions.

Requirements
A professional appearance is important due to being involved in selling situations on daily basis. You must be comfortable solving complex situations that do not have a clear solution. You will be the product expert for all document management, work flow, accounting and tracking, variable data, and advanced systems software solutions.

Handling customer�s critical servers and infrastructure, provide guidance on architecture and workflow on solutions being implemented. Technical skills should be current and you should be ready to learn new things daily. Foundational knowledge of networking, databases, imaging, Windows and Mac desktops and servers will be important. Credentials like MCP, MCSE, MCDBA are all helpful. Additionally if you have industry experience and credentials like CDIA+, that will help get you an interview.

Positive effective personality, must be comfortable making presentations to groups of people and being the authority on what you are presenting.

The position will be filled immediately, and the competition will be fierce, so show us why you are the right person, and we will show you why you want to work with the industry leader.

Level I Help Desk

2009-11-03T12:29:51-08:00

Support / Level I Help Desk
TSC Inc. is a growing, IT company with a diverse clientele. We are seeking a Level I Help Desk position to provide support to our clients and staff. This is a fulltime position that offers opportunities to grow within our company. We pride ourselves on customer relationships and it has proven to be a successful model. Be part of this exciting opportunity!

PERSONALITY REQUIREMENTS
� Excellent communication skills, both written and oral, are extremely important. You must be able to effectively communicate with customers who come from a wide variety of backgrounds.
� Fast learner, well organized, detail oriented, proactive and self-motivated problem solver.
� Honest, reliable, punctual and must possess a good work ethic.

TECHNICAL REQUIREMENTS
� Experience supporting Windows XP/Vista operating systems
� Experience supporting Windows 2003/2008 Server
� Experience supporting Windows Small Business Server
� Ability to plan and manage the installation, upgrade, repair and replacement of desktops, and peripherals
� Ability to plan and manage the installation, configuration, and upgrade of most office software applications
� Ability to provide technical support and problem resolution for unfamiliar software and hardware
� Ability to setup and troubleshoot basic networks
� Technical hand-holding coupled with excellent people skills -- some clients require more tact and guidance from a tech than others

RESPONSIBILITIES
� Helpdesk duties will range from being the primary person to enter emails and phone calls into our support tracking system and to providing first level technical support remotely to a client
� Help to Monitor and Maintain networks, by working with our proactive monitoring and alert systems; including but not limited to system health, backups, and security.
� Maintain close contact and open communication with clients until an issue has been resolved; maintain detailed work logs and technical documentation
� Install, configure, and troubleshoot software and hardware for desktops, peripherals, laptops, mobile devices, networks, and servers; manage monthly patch and upgrade process for workstations, servers, operating systems, and major applications

Compensation
Annual base compensation will be based on experience but will fall between $12 � 16 per hour. Competitive benefits package include 3-weeks of paid time off, fully-paid medical and other benefits.
Apply
Email a resume to jobs@tscinc.com

Help Desk Support - Share Point? (Mercer Island)

2009-11-03T10:23:13-08:00

We are working on a Help Desk Support Technician position for a local medical clinic.

Summary
Help Desk Support staff provide level one support for all users, including troubleshooting and resolving computer problems and managing network user account, email and internet permissions.

This job is primarily on the PHONE!

Pay: $14.00/hr
Location: Mercer Island
Duration: Direct Hire

Primary Responsibilities
� User support and customer service;
� Respond to staff questions regarding all company supported applications and hardware;
� On-site and remote support for simple installations, upgrades and repairs;
� Become familiar with fundamental operations of commonly used software, hardware, and other equipment and the troubleshooting steps to identify problems with them;
� Troubleshoot and resolve minor computer problems (hardware, software, user access, etc.);
� Contact vendors to initiate warranty repairs;
� Contact internet providers for service interruptions;
� Escalate issues to appropriate contact person;
� Support and uphold corporate and local IT policies and directives;
� Communicate and serve as liaison between staff and other IT staff;
� Document resolutions for future reference;
� Update Internet and Intranet website information (i.e. new locations, documents, announcements, images, etc.);
� Additional responsibilities as assigned.

Special Considerations
� Strong analytical and problem-solving abilities;
� Exceptional customer focus and interpersonal skills;

Knowledge and Skill Requirements
� Exceptional written and oral communication skills, with a focus on listening and questioning;
� Strong documentation skills;
� Ability to effectively prioritize and execute tasks quickly based on identified need
� Experience with Microsoft Office 2003 and/or 2007 Professional
� Two years professional computer experience required
� Previous Help Desk experience is preferred
� Familiarity with the following is valuable:
o Windows XP Professional or Vista Business and/or Ultimate operating systems
o SharePoint, HTML or other web design/programming

If you are interested in applying please send me a word documented version of your resume!

anniep@nuwestgroup.com

Project Coordinator (Mountlake Terrace)

2009-11-03T10:02:02-08:00

Project Coordinator
Energetic and professional project coordinator needed for high paced technical engineering firm.
� Develops a clear understanding of CASE, engineer capabilities & expertise.
� Executes project work plans and revises as appropriate to meet changing needs and requirements.
� Implements innovative procedures to insure responsiveness & timeliness.
� Evaluates new assignments, identifies resources needed and coordinates appropriately.
� Oversees progression and status of project and scope.
� Effectively applies our philosophy and enforces project standards.
� Ensures project documents are complete, current, and proper follow through has been done.
� Effectively communicates relevant project information to superiors.
� Research for cases as needed.
� Support Remote employees and offices.

Qualifications:
Must be knowledgeable in (i.e. MS Word, Access, Excel and Outlook).
Must be highly proficient with interpersonal communications and have excellent organizational skills.
A technical background is preferred but not required.
A background in statistics is a plus.

Customer Support Specialist - Technology (Lacey, WA)

2009-11-02T16:49:42-08:00

We are a 50 person software development company in Lacey, WA looking for a Customer Support Specialist - Technology to assist with the following responsibilities:
� Provide IT/Technology specialist resources in the Customer Support Unit, in the areas of configuration, platforms, networks, software and hardware compatibility, servers, infrastructure assessments, installations, implementations, etc.
� Diagnose and resolve complex customer questions or problems over the telephone/internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
� Track and document inbound support requests and ensure proper notation of customer problems or issues.
� Inform management and/or product development team of ongoing or recurring product problems.
� Stay abreast of current technology in products, design changes, and new products offered.
Requirements:
Minimum 10 years current experience supporting complex software products
Recent experience supporting web-based applications highly desirable
General programming knowledge a plus
Microsoft IIS setup, configuration, and troubleshooting (S/C/T)
Microsoft ASP.NET S/C/T
Microsoft Windows server S/C/T (versions: Win2k3, Win 2k8), including server hardware knowledge
Microsoft desktop S/C/T (versions: Win XP, Win Vista), including PC hardware knowledge
Microsoft SQL Server S/C/T (versions: 2000, 2005, 2008)
Basic Network S/C/T knowledge for assisting in triaging contributing network conditions
Good data gathering, technical research, and statistical analysis skills
Excellent communication, writing, problem-solving, and customer service skills required
Bachelor�s degree in computer science/management information systems, business, or engineering.
Go to our website: www.allianceenterprises.com, and click the Careers Page, to apply for this position.

Customer Support Specialist (Lacey, WA)

2009-11-02T16:44:31-08:00

We are a 50 person software development company in Lacey, WA looking for a Customer Support Specialist to assist with the following responsibilites:
� Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
� Diagnose and resolve complex customer questions or problems over the telephone/internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
� Track and document inbound support requests and ensure proper notation of customer problems or issues.
� Inform management and/or product development team of ongoing or recurring product problems.
� Escalate extremely complex customer or product issues to the proper support specialist or to management.
� Stay abreast of current technology in products, design changes, and new products offered.
Requirements:
Minimum 2 years experience supporting a complex software product
Programming knowledge a plus
Intermediate level skills in SQL
Excellent communication, writing, problem-solving, and customer service skills required
Bachelor�s degree in computer science/management information systems, business, or engineering
Go to our website: www.allianceenterprises.com, and click the Careers Page, to apply for this position.

Systems Engineer (Federal Way)

2009-11-02T15:38:01-08:00

Systems engineer needed for busy and stable computer company. MCITP required, HP certifications a plus, networking knowlege a plus. Must be able to work independently as well as in group situations, with an emphasis on customer service. Potential evening and weekend work may be required.

Competitive salary plus benefits and potential year end bonuses, company car provided. Must have clean driving record.

This is not an entry level position.

Technical Account Manager (Seattle, Wa)

2009-11-02T15:10:21-08:00

The Technical Account Manager functions as the primary point of contact for high profile Daptiv accounts. Responsible for delivering a proactive and customized approach in supporting the customer, designed to address the specific needs of the customer and Daptiv.
Answer telephone, email or Internet-based inquiries from customers regarding company products, training, technical difficulties and any other questions. Analyze issues with web-based software applications to identify problem area(s) and recommend corrective action. Serve as the point of contact on all assigned customer situations, manage the cases to ensure issues are addressed internally and drive the solution process to conclusion. Focus on delivering solutions to customers and maintain a log of well documented issues and contact so that trends can be readily identified.

Develop and maintain positive customer relations; coordinates with various departments/functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial or product standpoint.

Responsibilities
� Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
� Provide prompt and accurate solutions to customers.
� Report software issues, provide in-depth analysis and proposed solutions to Product Development.
� Assist Consultants with implementations and project work.
� Work as part of a highly-skilled, motivated and cooperative team, with both shared responsibilities and direct ownership of issues.
� Assist with documentation reviews and quality assurance testing as needed.
� Collaborate with customer to ensure successful ongoing use of Daptiv PPM.

Required Qualifications:
� Four to six years of technical support and customer management experience.
� Strong oral and written communication skills.
� Excellent issue management and problem solving skills.
� Demonstrated technical ability
� Candidate must be willing to work different shifts and/or carry a pager on a rotating basis.
� Experience in a high paced support environment and Account Management is preferred

Overnight Technical Repair Representatives Desired! (Lynnwood)

2009-11-02T10:27:11-08:00

Comcast has a unique history and culture. Started in 1963 with our three founders, Comcast has since grown from a single cable television operation serving 1200 customers to one of the worlds leading communication companies. We think you will agree that Comcast is the type of organization for which you want to work. Comcast has been rated as one of the Best Companies to work for in Washington!

Required Skills:
If you enjoy working in a fast paced, fun environment with the opportunity for rapid advancement and FREE CABLE and HIGH SPEED INTERNET, 401(k) with 100% match and Tuition reimbursement, then Comcast is the place for you!

Comcasts Lynnwood Call Center is seeking flexible, fun, motivated individuals with a passion for technical troubleshooting while providing top notch customer service and the record to prove it. A potential Comcast Technical Repair Representative will enjoy working in the Call Center environment, if you have already worked in a call center and have been successful than Comcast is a great place for you!

The ideal candidate will love to sit at their desk, work on the computer and take inbound calls from customers experiencing technical difficulties with any of the three of our services; cable, internet and phone. The ability to creatively resolve issues while demonstrate empathy for the customer is a must! Multitasking, typing while assisting a customer always with a positive bright attitude and the ability to assist the last customer of the day the same as you would the 1st is a necessity. Candidates possessing technical care or troubleshooting backgrounds strongly desired.

High volume calls, high volume service with great attendance is required!

This position requires a minimum of 1 year of customer service experience. You must be able to type 25 wpm and work a shift that will begin after 9:00 p.m. every day of the week. You must be able to provide a High School Diploma or GED and pass a background check that includes criminal history and a drug screen. This position starts January 4, 2010. Comcast offers a competitive starting wage of $14.25 per hour along with opportunities for commission and career growth. Shifts that regularly end after 8 p.m. receive a shift differential pay equivalent to 10% of the hourly base rate for all hours worked.

Candidates with previous call center experience are encouraged to apply. All Candidates must apply online to be considered an applicant. Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer; we encourage veterans, minorities and women to apply for job vacancies.

Candidates must complete the online application in full paying special attention to grammar and spelling; please attach a resume and cover letter in order to receive the best consideration for a position.

Enterprise Install Coordinator (Seattle)

2009-11-02T09:47:49-08:00

Company Summary:
Speakeasy, one of the nation�s leading broadband voice (VoIP), data and IT service providers, simplifies small business communications with cost-effective service packages and unparalleled support. Speakeasy joined the Best Buy family in 2007 and now works with Best Buy for Business to champion technology for small businesses throughout the U.S. Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public internet. Speakeasy�s full range of business-class products � from OneLink and Voice Services to business bandwidth solutions - offers features and benefits with unrivaled customer service. Speakeasy�s broadband services are available in most metropolitan areas within the 48 contiguous United States.

Position Summary:
The primary focus of the Enterprise Install Coordinator position is to own all broadband orders with Business Voice in the system, from the time that the order was placed, to the time that installation is completed. This includes all current and future broadband products which can range from ADSL to DS3 and beyond. Enterprise Install Coordinators are responsible for communicating with the customer during the installation process, answering any questions that may arise, working closely with Implementations to ensure a smooth and seamless customer installation experience, and working pro-actively with our vendors to resolve any issues preventing the order from successfully completing

Once the installation has completed, Enterprise Install Coordinators are responsible for making contact with the customer to ensure their data service is up and running, as well as updating the Implementations Project Coordinator.

Your responsibilities will include but are not limited to:
� Contacting and answering initial and follow-up phone calls from customers who have any support issue during the installation process.
� Responding to order inquiries from both customers and internally, from Speakeasy employees.
� Providing timely and thorough resolution of all issues raised by Speakeasy customers, as well as documenting all actions.
� Owning all issues through to resolution, and escalating issues with the vendors when necessary
� Customer billing and invoicing support.
� Supporting and troubleshooting broadband connectivity issues during the Installation process.
� Supporting and troubleshooting domains and DNS issues during the Installation process.
� Phone call and ticket queue awareness and ownership
� Maintaining consistent quality and performance metrics as set out by management.
� The ability to accurately interpret and report open order status to clients.
� Track and report open order issues for prompt resolution.
� Verify that each order is a known good, up and running.
� Work closely with the Voice Implementations team to ensure a smooth, seamless installation experience for their Business Voice solution.
� Installing 80% of orders within 5 business days or less of the Voice hardware installation.

This position requires the following skills and experience:
� Previous call center experience
� Ability to effectively deal with the expectations of a very high-volume call center
� Ability to handle and prioritize multiple contacts and tasks
� Familiarity with all of Speakeasy�s services, products, and offerings
� Strong working knowledge of TCP/IP, domain hosting, and LAN concepts
� Excellent written and verbal communications skills, and an ability to maintain strict professionalism in all client communication
� Familiarity with Speakeasy processes and systems, and with our vendors� processes and systems
� Familiarity with Speakeasy�s Support, Activations, Implementations and Sales Departments, and how they relate to each other
� Ability to keep a regular and consistent work schedule
� Proficiency with Microsoft Excel, previous experience working with spreadsheets
� Strong analytical skills; ability to look for escalation patterns that might indicate problems and communicate those as appropriate
� Willingness to spend a significant part of your workday communicating with customers and vendors over the phone
� Previous proven customer support and technical experience at advanced support level

Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy�s continued success.

Please apply at: www.speakeasy.net/careers

Technical Support Representative (Seattle)

2009-11-02T09:44:13-08:00

Field Service Engineer (Seattle Metro)

2009-10-30T17:38:53-07:00

We'll be in Seattle interviewing for this position 11/4/09 - 11/5/09.
When applying for this job posting, type 'SEA-FSE' in the subject line of your email.

Are you an experienced engineer who loves working in a diverse environment? Can you change gears and thinking on a dime? Are you fearless in your pursuit of finding the RIGHT (not the most expensive, or the neatest) tools for the job? Can you embrace your customer*s business vision, translate that to technical requirements, and hit the ground running? Are you unafraid of speaking your mind, and doing what*s right?

If you can answer yes to those questions, then we*re interested in talking with you further.

As a field service engineer you will work as a network engineer, a systems administrator, a project manager, and support technician. You will work primarily with small and medium sized organizations, satisfying their technical needs and requirements. In most cases you will function as the customers primary IT resource, however, in some cases you will augment and work in conjunction with on-site IT staffers. You will act as an authoritative technical decision maker and in many cases, the customers CTO/IT Director. You will make and implement your recommendations with the long-term business interests of the customer at heart.

The position involves traveling to client sites within the Seattle Metro area and occasionally to the Corporate Headquarters in Portland, OR.

Responsibilities:
* Provide clients with various technical services and recommendations across the technical spectrum, with an emphasis on network design, workstations management, information security, remote accessibility, system administration, and hardware installation.
* Operate with a CTO or IT Director mentality taking ownership of the client, embracing and understanding their business vision, and implement technologies well suited to meet their requirements and budget.
* Work closely with the sales team in recommending, quoting, and delivering hardware and software services to the client.
* Work primarily with Apple based infrastructures in either a standalone or heterogeneous environment.

General Requirements:

* 4 Years industry experience making technology decisions for small and medium sized businesses.
* Cross platform administration experience. Linux, OS X, Windows, etc
* Experience and understanding of server best practices. E.G. backup strategies, high availability, controlled upgrades, etc.
* A firm understanding that technology is a business tool, not a playground for the latest and greatest; an unbiased technical approach in choosing the right tools for the job is paramount.
* The ability to work effectively in an independent, mobile environment with limited supervision.
* Experience working with PCI compliance preferred.
* Experience working creative professionals. E.G. film, video, graphic design, audio and sound reordering preferred.
* Active Directory
* Open Directory (required)
* Mac OS X (required)
* Linux (RHEL/CentOS)
* Windows XP, Vista, 7, Windows 2003 Server
* BASH Shell Scripting
* Managed Switches, routing and packet filtering fundamentals (Cisco/Sonicwall/Juniper exp a plus)
* Apple ACSA certification or equivalent

Education/Experience
College Degree preferred; or equivalent on the job experience required (4 years minimum)

Physical Demands
While performing the duties of this job, the employee may be required to see; drive; stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk and hear. The employee must frequently lift and/or move up to 60 pounds.

Working Conditions
Work is performed at client sites that may be climate controlled, hot, damp, cold, drafty, or dimly lighted.

We offer a full benefits package including health, prescription, vision, dental, life, flexible spending aka Section 125, 401(k), A Corporate Fitness plan (24 Hour Fitness membership discount), Paid Time Off (PTO), Employee Purchase Plan, (purchase at cost), and a host of supplemental insurances.

Applicants must submit to a background investigation, including criminal, identity verification and driving records.

EEOE

Technical Support Representative II (Seattle)

2009-10-30T15:47:23-07:00

TO APPLY FOR THIS POSITION PLEASE VISIT OUR WEBSITE AT http://tbe.taleo.net/NA11/ats/careers/jobSearch.jsp?cws=1&org=WATCHGUARD

Organization
Since 1996, WatchGuard� Technologies, Inc. has been the advanced technology leader of network security solutions, providing mission-critical security to hundreds of thousands of businesses worldwide. The WatchGuard family of wired and wireless unified threat management appliances and WatchGuard SSL VPN remote access solutions provide extensible network security, unparalleled network visibility, management and control. WatchGuard products are backed by WatchGuard LiveSecurity� Service, an innovative support, maintenance, and education program. WatchGuard is headquartered in Seattle and has offices serving North America, Europe, Asia Pacific, and Latin America. To learn more, visit www.watchguard.com.

Position Overview
Technical Support Representative II provides complex second level support to all WatchGuard customers. TSRs will be providing support for WatchGuard authorized resellers, distributors, internet service providers, end-users, prospects, and internal employees. Customers within each of these categories may have dramatically different levels of technical expertise. The TSR must be able to adjust their level of technical communication to that which is most effective for that particular customer. The TSR must also be capable of effectively and professionally communicating with customers via telephone, email, and the Internet.

Duties and Responsibilities

The TSR II is responsible for providing superior customer service to all customers.
Educate customers on best use practices with regards to network security and Firewall configuration.
Review and assess situations that may be varying between very simple to extremely complex network configurations without guidance.
Assess situations based on sometimes incomplete or inaccurate information.
Remotely isolate network and configuration issues based on customer provided information.
Effectively execute the balance between personal and team queue management.
Assist TSR Is with escalation issues that, for technical or customer management reasons, cannot be resolved through normal case processing.
Responsible for working with Support Engineering to properly manage complex issues.
Responsible for ongoing awareness of product issues as new releases are produced.

Qualifications

Excellent communication skills both written and verbal as well as excellent organizational skills.
Good working knowledge of TCP/IP networking, XP, Win2000, Win2003 setup and administration, PC hardware architecture, and setup and configuration of current WatchGuard products.
Good working knowledge of WAN protocols such as PPP (including PPPoE), DHCP, Frame Relay, etc.
Good working knowledge of VPN security protocols such as the IPSec protocol suite, Secure Socket Layer (SSL) and Microsoft's PPTP which are almost universally used by WatchGuard customers.
Familiarity with the Linux OS and using Linux as a tool to troubleshoot WatchGuard product issues (tcpdump, nslookup, traceroute, dig, netstat, and ifconfig must all be understood).
Knowledge of popular 3rd party applications that include but are not limited to MS Exchange, Internet Explorer, Net Meeting, RealAudio, etc.
Functional Understanding of Anti-Virus software, Intrusion Prevention methods and Spam identification as well as Mime Types and HTTP Headers.
Ability to use Ethereal and other network analyzing applications to identify possible network issues.
Personal drive to learn new products and technologies to further personal and team growth.

Experience Requirements

2-3 years experience with troubleshooting TCP/IP, network routing, network security, Windows 2000/Windows XP/Windows 2003, Linux, Internet applications, VPN protocols and VoIP
1-2 years previous technical support/customer service experience

Educational Requirements

Bachelor Degree required preferably in computer science.
Networking certifications including but not limited to CISSP, CCNE, Network+, MCSE, MCSC etc. or an equivalent of 3-5 years of real life network and PC troubleshooting experience.

TO APPLY FOR THIS POSITION PLEASE VISIT OUR WEBSITE AT http://tbe.taleo.net/NA11/ats/careers/jobSearch.jsp?cws=1&org=WATCHGUARD

As an Equal Opportunity Employer, we are committed to a diverse workforce

Manager Technical Services (Downtown Seattle)

2009-10-30T14:25:51-07:00

Manager Technical Services
Quorum Review is an accredited independent Institutional Review Board and a leader in the industry for its services in overseeing research participant safety. We are a stable company providing a regulated service in the clinical trials industry.

Our Manager Technical Services will support the IT Director and Manager of Application Services in the planning and coordination of technical activities in addition to supervising our technical staff responsible for voice and data networks, information systems and technical support. This position also will manage vendors and work closely with Quorum�s business personnel and management team.

Major Responsibilities:
- Planning, implementation and technical support for Quorum Review�s voice and data networks, information and telecommunication systems and end user devices.
- Selects and purchases equipment and software working with service providers and vendors to ensure appropriate technical tools and devices are available as needed and purchased according to the IT budget.
- Supports the Director IT in the definition, development of procedures and standards to ensure compliance with Quorum policies and applicable federal regulations.
- Leads technology projects, develops and maintains project plans and schedules.
- Develops and documents and provides oversight for the installation, operation and maintenance of IT systems. �
- Maintains the IT service request tracking system and ensures timely response and turnaround for problems and services requests. Oversee the delivery of excellent customer service and problem resolution to end users.
- Management of People: including hiring, training, developing and evaluating direct reports.
- Supervises technical staff responsible for the delivery and support of the information systems infrastructure, end-user equipment and the IT help desk.
- Provide oversight and mentorship to direct reports, develops training plans and fosters a healthy team atmosphere.
- Address team performance issues in a timely manner working with the IT Director; develop performance plans and corrective action as necessary.
- Provide leadership and direction through operational and organizational change
- Maintains accurate and up-to-date IT records including user access, asset, configuration, license and warranty records.
- Escalates issues to Director IT and Quorum Management and provides regular communication, status reports and performance metrics.
- Analyzes business needs and develops technical design documentation and researches and recommends technical solutions and products.
- Performs hands-on systems engineering and technical support tasks as necessary.

Directly Supervises:
Systems Engineers
System Administrators
IT Support Specialists
Technical Assistants
Other support and temporary and contract staff responsible for the installation, maintenance, and technical support at Quorum Review.

Minimum Requirements:
Education
Bachelor�s Degree in Computer Science or Computer Engineering and/or equivalent four year degree and industry related work experience.

Experience
� 5 years overall IT experience with at least 2 years in a senior technical role with customer facing responsibilities.
� 2 years experience managing technical support and/or systems focused staff.
� Proven ability to implement and support enterprise level data management systems, preferably in a pharmaceutical environment.
� Demonstrated Project Management and Software Development Life Cycle best practices knowledge and skills.

Skills/Knowledge
� Ability to effectively communicate complex technical details to non-technical and semi-technical staff.
� Strong reasoning and analytical skills.
� Strong problem solving skills.
� Strong verbal and written communication skills.
� Excellent organizational/ time management skills.
� Advanced working knowledge and experience supporting VMWare and Windows 2008 platforms, Active Directory, MS SQL Server and TCP/IP networks

Essential Physical Functions:
Keying data on a keyboard
Reading data from a video monitor
Sitting for prolonged periods of time

Other:
Position requires on-call, weekend and after business hours work.
Quorum�s workplace is focused on achieving high standards for our customers and participants in research trials. While we take our work very seriously, we offer an informal office environment.

Work in downtown Seattle with easy access to transit per hour DOE. Competitive benefits include company paid health, vision, dental coverage, 401(k) match and transit pass. This is a full-time, non-exempt position.

For consideration, submit letter of interest and resume to Human Resources online at www.quorumreview.com. E-MAIL AND FAX SUBMISSIONS WILL NOT BE CONSIDERED.

Quorum Review is an Equal Opportunity and Affirmative Action Employer.

Workstation/Network support engineer (Seattle)

2009-10-29T14:19:48-07:00

Immediate need for highly motivated workstation and network support engineer. Focus will be on end user support of applications, hardware and basic networking troubleshooting. This will involve support for many clients with different network environments, so the ability and desire to learn new technologies is a must. Applicant must be very good with customer service and end user support. Support will involve travel in the greater Seattle area.

Customer Service Representative (Redmond, WA)

2009-10-29T13:41:44-07:00

Customer Service Representative

Aerotek in partnership with Nintendo of America Inc. is seeking experienced Customer Service Representatives.

These individuals will interact with Nintendo consumers over the phone assisting with questions regarding Nintendo products and services.

Major job duties

� Answer questions regarding setup of the gaming systems
� Troubleshooting inoperative games or systems in order to determine the problem
� Answering questions regarding specific products and services.
� Document and forward consumer comments.

Job Requirements

� Ability to use the computer to do research
� Strong technical skills
� Strong typing skill
� Ability to multitask
� Good listening and questioning skills
� Ability to summarize a discussion
� Ability to follow instructions
� Schedule flexibility is a must

For this position you will need to be available 6:00am to 7:00pm Monday through Sunday for an 8 hour shift. You will need to be available for both weekdays and weekends. Also it is required to work the days surrounding major holidays.

Other requirements include a stable work history, verifiable references, and the ability to pass a criminal background check and drug test.

About Aerotek Professional Services:

Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.

IT Company Looking for Entry Level Systems Engineer (Lynnwood WA)

2009-10-28T13:53:16-07:00

Growing company seeks additional Systems Engineer. Experience is not the main thing we are looking for, we can teach that. We are looking for someone that is bright and a quick learner with strong motivation and a passion to work with computers, servers, and networks.

An idea of what this job does: If a client has a computer, server, or a network related issue we respond to it and resolve the issue. We also perform preventative maintenance to maintain a stable and fast environment.

You will start out as a paid intern 40+ hours a week (full time) and after 6 months; given you have achieved certain objectives you will be promoted. Health Benefits are an option after you have completed the certain objectives within 6 months. Salary Ranges from 10-14 an hour DOE. You will be required to sign a non-compete agreement and a non-disclosure, if hired on.

We work with many small and medium sized businesses with offices throughout the US and Globally.

You must have your own reliable transportation. With the ability to bring equipment to sites with you.

This is an entry level position. And we will train if you are worth our time to do so. Perfect opportunity for someone looking to get their foot in the door at a computer company and learn alot quickly. More experienced candidates will also be considered within our given salary range.

Background Checks will be performed. Please have a history of being a person people can count on.

Mature and business oriented personalities only. Must have high energy, and not be a clock watcher. Must be a very hardworker. Cannot be afraid to wear multiple hats at times. Customer Service is a huge benefit along with a passion to better yourself at the workplace. Please be able to lift 50-70 pounds safely by yourself.

We are putting our time into you, you need to make it worth it for us.

Submit word/rtf/pdf formatted resumes and a cover letter on why we should take a chance on you. If you send in any other format then the 3 listed you will be instantly removed from our call back queue.

Please change the subject line of the email to "Entry Level Systems Engineer". If you do not do this you will be instantly removed from our call back queue.

These are not required but,
Great +'s in addition to technical experience are:
PHP experience,
Web Developing Experience,
Customer Service Experience,
Certifications.

Make sure you read and understand this entire job posting.

Audio Visual Service Desk Manager Wanted (Redmond)

2009-10-28T10:05:06-07:00

Hello! Please read the job description below carefully. We are looking for a bright, energetic and enthusiastic Audio Visual Service Desk Manager with an eye for detail and the ability to work both independently and as a member of a dynamic team. We are a large, stable company that is offering this full time position with benefits.

All replies should attach a r�sum�. Replies without a r�sum� will not be considered.

The job will require criminal, DMV and drug checks.

PLEASE NOTE: IF YOU DO NOT HAVE AT LEAST THREE YEARS EXPERIENCE MANAGING A SERVICE DESK OR AS LEAD OF A SERVICE DESK OF THREE OR MORE AND 300 USERS YOUR RESUME WILL NOT BE CONSIDERED.

Thank you very much for your interest. We look forward to hearing from you.

Valid Washington State Drivers License Required

Job Title: Service Desk manager

Summary of Duties & Responsibilities:

 Provide direct supervision and management to the Help Desk team and support technicians.
 Participate in and provide technical expertise and direction to Help Desk team.
 Develop and refine Help Desk processes and procedures.
 Grow the current operation as demands need
 Develop, measure and report Help Desk metrics and SLA�s.
 Coordinate customer service surveys
 Identify critical issues and/or handle escalations from Senior Management or client and resolve issues to Client & Management satisfaction.
 Participate in conference calls with the clients where required to address critical issues, if any.
 Document all processes and procedures
 Coordinate the assignments or projects for the Help Desk team.
 Facilitate training for new support technicians.
 Team building, mentoring, and technical development of staff.
 Perform other duties, functions and services.

Qualifications:

 BA/BS degree in IT or related field or equivalent work experience
 3+ years management or lead experience in an IT or AV field running a team of 3 or more.
 Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint.
 Experience providing services in a remote access environment.
 Strong interpersonal and customer service skills.
 Ability to interact with all levels of business clients.
 Excellent communication skills are a must (both verbal & written).
 Must be process oriented yet flexible. FOLLOW THROUGH IS A MUST.
 Self motivated and is able to be effective in the role immediately.

Technical Expertise Required:

� Competent in Computer Applications � Access, Excel, Publisher, Power Point, Visio, FrontPage, Word, Internet and Outlook. Prior usage of Asset Management software a plus

Necessary Skills:

� Strong Customer Service Skills
� Follow through and project delivery is a must
� Strong Attention to Detail and Accuracy
� Multitask Oriented
� Process Management
� Strategic Planning
� Excellent Verbal and Written Skills
� Ability to Function in a Fast Paced Deadline Oriented Environment
� Professional Demeanor
� Ability to Adapt Quickly to a Changing Environment and Flexible Workload
� Independent, Self- Motivated Worker
� Excellent Time Management Skills
� Strong Basic Math Skills

Tech Support Rep / Med Tech (Redmond)

2009-10-27T22:23:01-07:00

Join us at the forefront of scientific discovery! At Bio-Rad Laboratories, you will participate in exciting new developments at the cutting-edge of science and technology. Our teams of dedicated professionals work together in an entrepreneurial atmosphere, providing a broad range of innovative tools and services to the clinical diagnostics and life science research markets. Bio-Rad was founded more than 40 years ago, and we are recognized as a world leader in science and research. Visit us at www.bio-rad.com

Position Responsibilities: Assist customers and field staff by providing telephone chemistry/ application assistance on a broad range of clinical diagnostic instruments. Document all contacts; assist with customer training.

Education: BS in Medical Technology, Clinical Chemistry, Life Science or equivalent.

Experience: 3-5 years specific experience with diagnostic instrument systems.

Skills: Excellent verbal and written communication skills required; strong problem solving and analytical skills also required.

RESPOND HERE! To respond immediately, access the online response form at: http://sh.webhire.com/servlet/resp/rf?jobid=2404866&boardid=1904

SAP Support Manager (Portland, Oregon)

2009-10-27T17:23:09-07:00

The SAP Manager leads and manages the Enterprise Business Solution (EBS) Division of the Office of Management and Finance and is a member of the Office of Management and Finances� Leadership Team. The SAP Manager has overall responsibility for the operation, maintenance, ongoing support and further development of the City�s SAP system and services; oversees daily SAP operations; formulates on-going operational and project governing policies; leads contract negotiations with appropriate vendors, contractors and consultants; facilitates the collaborative utilization and expansion of the system; provides leadership, vision and direction to a diverse team of business and technical professionals; works with bureau directors and managers to evaluate emerging business needs and emerging technologies to produce maximum return on the City�s enterprise technology investment; and provides consultation, guidance and assistance to the Chief Administrative Officer and/or others as appropriate. To access the complete application and/or apply on line please visit our web site at www.ci.portland.or.us/jobs. To have an application mailed to you please contact Joesph Wahl, Employment & Development Manager, 503-823-3517. FAXED AND/OR EMAILED APPLICATIONS ARE NOT ACCEPTED. Applications received by Monday, November 16, 2009 will be considered first. Position remains open until filled. The City of Portland is an Equal Opportunity Employer.

Help Desk (Kent, Washington)

2009-10-27T13:16:51-07:00

SUMMARY
Provide support to staff on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work.

Hours: 8:00am -1:30 pm (30mim lunch) Monday - Friday
Salary-$12.00- $14.00 hour (DOE: 3-6 months contract to start)
E-mail resume to Applicants@diagnostechs.com or Fax: 1-425-656-2871

PRIMARY RESPONSIBILITIES
1. Answer staff questions in person and via phone on all company supported applications.
2. Troubleshoot computer problems.
3. Determine source of computer problems (hardware, software, user access, etc.).
4. Advise staff on appropriate action.
5. Serve as liaison between staff and the technology department to resolve issues.
6. Work one-on-one with staff on application projects.
7. Document resolutions for future reference.
8. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
1. Perform hardware and software installations.
2. Provide on-the-job training to new department staff members.
3. Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS
1. oral and written communication skills
2. learning skills
3. customer service orientation
4. problem analysis
5. problem-solving
6. adaptability
7. planning and organizing
8. attention to detail
9. stress tolerance
10. Advanced knowledge of company supported applications. Ability to learn and support new applications. Work with staff requires interpersonal skills.

Copy Services Technician (University of Puget Sound)

2009-10-27T12:55:49-07:00

University of Puget Sound
Tacoma, WA

Copy Services Technician

Status
Regular, three-quarter time position; 30 hours per week year-round. Monday through Friday, 7:30am – 2pm.

Essential Duties

• Assists customers with networked copier/printer/scanner: map drives, scanning setup and print driver downloads.
• Operates multiple high speed/digital black and white and color copiers (6,000,000 copies annually).
• Diagnoses, resolves, and provides assistance with copier (Konica Minolta MFD) issues.
• Maintains department website.
• Provides information regarding copy services and on-site operational assistance to customers.
• Produces digital copies using Word, Publisher, Excel and pdf format.
• Operates and maintains bindery equipment including folder, laminator, cutter, booklet maker, drill, scorer/perforator, shrink wrapper, Fastback binder, etc.
• Performs routine maintenance on fleet of copiers as needed.
• Produces print projects for cash clients: collects money, makes change, prepares deposits, records transactions and balances cash box.
• Maintains petty cash fund. Collects, counts, and records cash from coin copiers in other campus locations.
• Performs general clerical tasks such as filing, mail/bookstore pick up, report preparation, supply and paper inventory, work order and paper order data entry, etc.
• Makes occasional customer deliveries using hand truck or cart as needed.
• Performs other duties as assigned.

Position Requirements

• High school graduation or equivalent and three years of related experience. Graphic design or technology help desk experience is desirable.
• Post-secondary education in graphic design or computer technology.
• Personal computer experience with Microsoft Office 2007 (Publisher, Word, and Excel).
• Ability to operate Macintosh OS X and above, PC and Macintosh hardware and software, and basic network applications.
• Ability to communicate with people at varying levels of computer literacy.
• Demonstrated customer service, excellent phone skills, and attention to detail.
• Ability to handle multiple projects with frequent interruptions and work under pressure of deadline.
• Must be able to lift 45+ pounds and stand for long periods of time.
• The job offer to the successful candidate will be contingent upon the results of a pre-placement physical exam (including drug testing) and strength test.

About Puget Sound
Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nation’s most prestigious academic honorary society. Visit “About Puget Sound” to learn more about the college.

Compensation

• The hiring range is $13.32 - $15.15 per hour. Decisions about starting salaries will be based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.
• This position is non-exempt from the provisions of the Fair Labor Standards Act.
• Generous benefits package includes medical insurance, dental insurance, education benefits, and non-contributory retirement plan.

Application Deadline
Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. Interested individuals are encouraged to submit application materials no later than November 2, 2009 to ensure consideration.

How to Apply

• Download a fillable job application (PDF format) and send the completed form to hr@pugetsound.edu. Resumes are not accepted in lieu of completed application forms.The online application can be found at http://www.pugetsound.edu/files/resources/4027_EmploymentApplication_FRM.pdf

For complete job description and application instructions, visit
http://www.pugetsound.jobs

As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA

Copyright ©2009 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-a823c87e622f782d3f59e9a6a0aa89d3

parts manager, data entry (lakewood)

2009-10-27T12:47:46-07:00

Parts manager and data entry.
By appointment only. Please email application to kennyh@lakesbodyshop.com
Automotive knowledge is needed.

Driver/Library Technician - Substitute (Preston Shipping Dept. & Various Loc)

2009-10-27T11:29:00-07:00

SUBSTITUTE DRIVER�S WANTED IMMEDIATELY

****Applicants must submit a complete KCLS application. Please see directions below*******:

King County Library System � Shipping � Preston ,WA
Qualification; *Ability to drive 23,000 pounds GVW; *One year experience. *Available on call. *Good driving record. *Ability to lift & carry up to 20 lbs, pull & push up to 180lbs. *Knowledge of King County desirable. Shifts average Mon-Sat., start times are between 4:00pm & 7:00pm. *Delivering books & supplies to branch libraries around King County to KCLS libraries. Starts at $15.739. Application review begins November 12, 2009. See posting on our website for further information. Shipping Center location in Preston, WA at exit 22 off I-90. Send application (available on our website), resume & cover letter to: HR, King County Library System, 960 Newport Way NW, Issaquah, WA 98027, 425-369-3224 www.kcls.org EOE

Complete job posting:
POSITION OPEN � Driver/Library Technician � Substitute* - Shipping, Preston, WA, at exit 22 off I-90

JOB NUMBER: 2009-134/No benefits available

COMPENSATION: Starts at $15.739 per hour

UNION REPRESENTED POSITION: No

THIS IS SUBSTITUTE* EMPLOYMENT. The Shipping Department of the King County Library System is in need of qualified Substitute drivers to supplement the current driver staff. Driver�s start time will vary depending on operations; however normal start times are between 4:00pm and 7:00pm. Depending on operation routes the route may take 5-7 hours to complete (start loading at Preston and finish unloading at Preston). Various other service runs other than specific routes may also be involved

APPLICATION DEADLINE: November 12, 2009, 5pm. Early application is encouraged. Application materials received on or before the application deadline will be considered. Review of application materials received after the application deadline is at KCLS discretion. Application materials received after 5pm on any day will be date stamped as received the following workday.

TO APPLY: Submit completed King County Library System (KCLS) application materials: Applicant Data Sheet, Applicant Work History, Applicant Disclosure Form and Notification Letter. Resume and cover letter also desired. Application forms are available at any KCLS branch library, the Issaquah Service Center, or can be downloaded at http://www.kcls.org/employment
Submit completed application materials to address below:

OUR ADDRESS:
King County Library System Phone: 425-369-3224
Human Resources Department Fax: 425-369-3214
960 Newport Way NW
Issaquah, WA 98027

Position Description:
Deliver library materials such as books; inter office mail, supplies, computer equipment and furniture to and from community libraries and the Service Center.

Duties and Responsibilities:
� Collect and load daily shipments into truck in the order of stops/delivery locations.
� Drive the established/assigned route, delivering loads and picking up items, for return to the Service Center.
� Make special arrangements, as needed to ensure quality library service, such as deliveries to institutional libraries and holiday deliveries to libraries outside KCLS.
� Maintain records of materials transported between locations.
� Maintain statistics on daily shipments.
� Perform minor repairs to the vehicle and assure that proper fluid levels are maintained.
� Inspect vehicle and report any malfunctions or service requirements to the Shipping Department Manager.
� Drivers not assigned to a specific route may be more involved with receiving, sorting and staging materials for distribution to the libraries.

Secondary Duties:
� Unpack and sort incoming shipments.
� Arm and disarm security systems.
� Secure buildings upon departure and report problems as appropriate.
� Perform various clerical activities
� Receive all types of freight including large shipments, verify items received, and deliver freight to appropriate location. Consolidate and stack pallets using a pallet jack.
� Perform other related duties as required or as assigned.

Qualifications:
Knowledge required:
� Considerable knowledge of laws governing the operation of motor vehicles on public roads.
� Considerable knowledge of how to operate assigned vehicles.
� Considerable knowledge delivery area and alternate routes.
� Working knowledge of all delivery areas in which KCLS operates.
� Working knowledge of mechanical/electrical systems, and ability to perform maintenance on assigned vehicle.
� Considerable knowledge of safe driving practices.

Ability to:
� Anticipate the behavior, actions and reactions of other motorists and respond appropriately.
� Use interpersonal skills, common courtesy and tact when dealing with staff members.
� Work unsupervised, exercise self discipline and to take responsibility for personal actions.
� Work accurately and efficiently.
� Manage time to maximize productivity.
� Handle the physical aspects of the job such as sorting materials and loading and unloading trucks.
� Remain calm and poised in all driving situations.

Skill in:
� Maneuvering assigned vehicle safely and efficiently in a variety of traffic and weather conditions.
� Maneuvering assigned vehicle in narrow and restricted spaces.
� Organizing and sequencing shipments to maximize efficiency.
� Observing or paying attention to details.
� Arranging/sorting and loading materials to minimize multiple handling.
� Loading trucks to minimize damage to cargo.
� Safely and efficiently operating all other warehouse equipment.

Education/Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is with a High School diploma or GED equivalent and One year of verifiable experience driving trucks over 23,000 pounds GVW.

SPECIAL REQUIREMENTS

The position requires a valid and clean Washington State driver�s license. Candidates must successfully complete the KCLS Driver Training Program within the first three months of employment.

Physical Demands:
The position requires constant visual acuity (close, distance, peripheral, depth, and focus) when operating motor vehicles. Frequent walking and sitting are required along with the need to pull and push up to 180 pounds and to lift and carry up to 20 pounds. The position also requires frequent kneeling, bending, reaching and feeling. The position requires occasional need to pull and push up to 450 pounds.

Work Environment:
Work is performed both in and out of doors and some times is performed under adverse weather conditions. The work involves extensive driving, heavy lifting, working from high/precarious places and around moving mechanical parts. Work schedules typically include an 8-hour days with starting times ranging from 00:01 AM to 6:00 AM and may include Saturdays and Sundays and early morning and late evening hours at community libraries during non-open hours.

Please Let Us Know If You Need Any Accommodation To Apply Or Interview For This Position.
EMPLOYMENT IS CONDITIONAL, BASED ON SUCCESSFUL COMPLETION OF BACKGROUND
INQUIRY WITH THE WASHINGTON STATE PATROL. Date Posted: (10/29/09) Driver/Library Technician Sub #2009-134

Part Time Product Support Rep - Software Download (Bothell, WA)

2009-10-26T23:43:27-07:00

About Vertafore. Vertafore is the leading provider of software, services and information to the insurance distribution channel including independent agents, brokers, MGAs, carriers and reinsurers. Vertafore leverages a unique industry presence to deliver meaningful solutions, powerful technology, and robust insights to help organization effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 15,000 customers and 200,000 users gain competitive advantage to accelerate their business performance. For more information about Vertafore, visit www.vertafore.com.

Our Promise. Vertafore brings together a family of connected technology and information solutions under one banner, enabling us to provide clear paths to competitive advantage and growth for all our customers. To fully unleash your potential, the best path from A to Z is always through point V.

Responsibilities:

The PSR will combine their experience in using operating systems, the insurance industry and call centers to support a cutting-edge software solution. You will be directly impacting the insurance agencies ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.

THERE ARE ONLY PART TIME POSITIONS AVAILABLE AT THIS TIME. Part time hours are Tuesday, Wednesday and Thursday, from 8:00 a.m. to 1:00 p.m. Five weeks of paid, part time training Monday through Friday, from 9:00 a.m. to 2:00 p.m. is required prior to beginning the part time schedule.

*95% on phone Trouble shooting for customer application problems and questions.
*Provide support and assistance to our customer by phone, PC or Webex
*Write Solutions for our Knowledge base system to help agents and others in our department with troubleshooting.
*Analyzes problems with software applications to identify problem area(s) and recommend corrective action.
*Maintains log of problems so that recurring problems can be reported to product development.
*Recommends solutions to customer application questions.

Qualifications:

*Requires 1-3 yrs. customer service and support experience.
*Insurance Agency experience a plus.
*Proficient with Microsoft Office Products.
*Exceptional interpersonal and customer service skills required.
*Experience with Windows Vista and/or Windows XP operating systems.
*Ability to perform remote trouble shooting and problem resolution.
*Excellent communications skills (both written and verbal)
*Good analytical skills.
*Ability to multi-task, work independently and within a team environment with minimal supervision.

To apply for this position, please see our careers website at http://vertafore.hodesiq.com/job_detail.asp?JobID=1671017&user_id=.

Installation of keypads at local stores

2009-10-26T20:35:16-07:00

We have a project that will be starting November 2nd 2009 and will last for two weeks where we will need a Technician to go onsite from 6AM until work is completed each day to install Pay Terminals at local stores thru out your area.
Required information

� Available for Minimum time onsite 3.5 hours until sites completed (most will be 6 plus hours)
� Small shop vac or portable vac
� Cordless Drill
� Drill Bits (1/16th inch to � inch)
� 1.5 inch hole cutter (mountable to your drill)
� Electric screw driver with bits
� Must have Cell Phone

Please note that you must be available for all two weeks if you are to get hired
Pay is $15 per hour while onsite
Email resume to: proj1020@dhillc.net

I.T. Support (Tacoma)

2009-10-26T15:19:57-07:00

Specialist is responsible for supporting desktop, software & network support for a small company. May also include other office assignments.

Responsibilities
Maintenance of all servers, workstations, printers, routers, & backups.
Provide direct user support for all desktop PC�s company network and software applications.
Work with users to resolve issues.
Provide after hours or weekend maintenance as required.
Build, configure, and physically set up computers and accessories.
Administers e-mail and anti-virus systems with Exchange/Outlook.
Rotates daily back-up media.

Attributes:
Work with minimum supervision.
Excellent interaction skills.
Ability to quickly adjust priorities and make decisions with limited information.
Flexibility to work alternative hours.

What you require for wages.

Medical Marketing Coordinator (Woodinville)

2009-10-26T14:07:39-07:00

Aesculight, LLC is a manufacturer of surgical CO2 lasers. Our company is currently looking for an experienced Medical Marketing Coordinator.

The key responsibility for this position is the development, execution and support of field evaluation and customer preference testing of soft tissue surgical lasers. Additional duties will include: supporting our Marketing Director and Regulatory Director with client development activities; promoting company marketing tools and programs, and maintaining opportunity tracking information. This position works closely with Aesculight technical professionals, client technicians, hospital and clinic purchasing personnel.

Instructions for submitting your application:
If you are interested in our open position and meet the required experience, education, and skill sets please submit your resume and cover letter explaining why you would make an ideal candidate- in it please include your compensation requirements. In subject line enter MMC 01

REQUIRED EXPERIENCE
� 4+ years experience in a medical device environment
� 2 years experience in project management
� Experience with Microsoft Word, Excel PowerPoint and Microsoft Project and Graphic design software
� Familiarity with hospital and clinical sales or purchasing, preferred
� Experience with and in a regulatory restrained environment, preferred

EDUCATION
� Bachelor�s Degree (Major in Marketing, Communication, English preferred)

OTHER SKILLS AND ABILITIES
� Ability to travel extensively
� Ability to present creative and well organized ideas
� Ability to manage time and prioritize effectively while working on multiple projects
� Ability to perform well under tight deadlines
� Attention to detail and a focus on quality of work while identifying continuous improvements to the efficiency and effectiveness of the marketing program
� Work alongside technical staff to develop persuasive messaging
� Excellent oral and written communication skills
� Strong word processing and lay-out skills

IT Help Desk (Bothell)

2009-10-26T11:53:50-07:00

IT Help Desk
Bothell, Full-time

This full-time entry level position will monitor and respond to help desk requests and provide technical support to the end users in our administrative office and medical clinics. This position requires an intermediate knowledge of MS Windows 2000 and XP, and MS Office. Familiarity with the OSI model, DNS, SMTP, DHCP, TCP/IP networking, Active Directory, VoIP, Linux, anti-virus software and ticketing systems a plus.

Candidate should have experience with PC workstation hardware, and duties will include documentation and licensing tasks as well as troubleshooting printers, fax machines, scanners and other miscellaneous peripherals. The successful candidate will have the ability to identify problems, provide accurate solutions, prioritize work and handle multiple tasks in a fast paced, diverse and growth-oriented environment. They must also have excellent written and verbal communication skills with all levels of the organization and be able to maintain a high level of confidentiality. Customer service a priority!
Must be able to lift up to 30 lbs. and have reliable transportation. We offer challenging work, competitive pay, and excellent benefits, including medical/dental/vision, FSA, 401(k) and generous paid time off.

We are proud to be an Equal Opportunity Employer and offer a Drug-Free Workplace.

To apply, send resume to jobs@healthforcepartners.com or fax to 425-527-1819.

Senior Manager IT (Bothell)

2009-10-26T10:51:43-07:00

Acucela is a clinical-stage, privately held biotechnology company focused on developing new drug therapies for blinding eye diseases such as age-related macular degeneration (AMD), Stargardt disease, diabetic retinopathy and retinopathy of prematurity, as well as dry eye. The Company offers competitive compensation, a team-oriented environment, and career growth opportunities.

Senior Manager IT - A regular full time position is available immediately at Acucela Inc., in Bothell, Washington. Some of the primarily responsibilities are:

� Manages network operations to include: troubleshooting connectivity problems; installing and maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
� Conducts technology orientation and exit briefing for all staff; prepares technology and systems for new and existing staff.
� Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, licenses, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
� Implements, administrates and maintains databases.
� Designs, develops and maintains web-based applications including websites and intranets. Continuously improves the organization's Web site and Intranet; adds new functionality and improves user ability to maintain without technical support.
� Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary.
� Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
� Presents and implements technological alternatives to streamline functions and improve productivity.
� Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
� Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
� Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log.
� Responsible for the discovery, mitigation and documentation of information technology risks. Responsible for the completion of monthly risk management reports.
� Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.
� Ensures for the availability, continuity and security of data and information pertaining to the organization.
� Participates on committees, task forces, workgroups, etc. As directed, facilitates technology meetings and user groups.
� Develops and maintains an excellent working relationship with other departments, ensuring the IT organization is well received and presented professionally and positively.
� Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions.
� Develops and maintains the strategy of the future direction of LAN/WAN. Maintains and administers computer network and computer systems including definition, back-up, restoration, installations, performance optimization and configurations of routers, switches and firewalls.
� Develops configuration and performance standards for network, and implements and monitors controls to ensure that they are maintained.
� Evaluates business needs, objectives, and goals, researching products available and designating procedures to best meet those needs.
� Coordinates the needs of functional departments and establishes priorities for feasibility studies, system design, quality reviews, configuration and implementation.
� Develops a plan for implementation of new projects, coordinating process with manager. Provides well-defined plans including procedures, deadlines, and accountability.
� Reviews on a continual basis the department�s procedures, staffing and equipment for maximum efficiency while controlling costs.
� Develops an annual budget, providing justification when needed. Reviews and compares actual results to planned budgetary performance, preparing reports reflecting those results.
� Maintains detailed documentation for server configuration, network configuration, license agreements, passwords, key contact list, vendors, software inventory and operating procedures for all computer system, networks and communication systems.
� Installs, updates and maintains company voice mail and phone systems.
� Develop standards for integration of voice and phone mail into network and communication plan.

Qualifications and Requirements

� BA/BS degree, MCSE or CNA network/computer systems education, or equivalent.
� Post education training in computing field highly desired.
� Minimum 10 years experience in progressive roles.
� SOX experience in a public company, preferably implementation and maintenance.
� Experience in life sciences companies preferable.
� Demonstrated experience with Tier 1 systems.
� Ability to provide project management and hands-on guidance for complex system implementation.
� Demonstrated experience in putting together an IT strategic plan, and advocate and negotiate to execute on the plan.
� Knowledge of and experience with: LANS/WANS; Windows Server Environment; Microsoft SQL Server; Microsoft Exchange; Internet Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam and antivirus hardware/software; Classic ASP, VBScript, Javascript, HTML, Cascading Style Sheets; computer hardware.
� Proficient and applied knowledge of Microsoft network infrastructure and common business applications.
� Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
� Ability to write reports, business correspondence and procedure manuals.
� Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
� Very strong aptitude for clever use of technology in business and desire to learn quickly.
� Experience in systems modification design and development.
� Strong verbal and written communication skills to a variety of audiences, from executives to internal staff members.
� Critical thinking skills.
� Ability to manage competing priorities in a fast-paced and changing environment.
� Vendor management experience preferred.
� Applicant must have current legal work authorization to work for any company in the United States.

No phone calls please. Only those candidates chosen for interview will be contacted. Send resume to Acucela Inc., Attn: Recruiter via email to career@acucela.com, or via facsimile at 425.527.3156. Only direct applicants will be accepted, no recruiters please. Acucela Inc. is an EOE.

Senior Program Manager - Onvia (Downtown Seattle)

2009-10-26T10:01:43-07:00

Senior/Group Program Manager

The Opportunity

Within Onvia�s Technology Team, the Program Management Office (PMO) is responsible for all program and project management, including all onshore and offshore product development; sustenance engineering; and quality assurance. As a key member of the PMO, the Senior/Group Program Manager will:

�Gather and formulate user and business requirements for a variety of new products and services that are part of the Onvia product roadmap.
�Organize product requirements in the form of a Product Backlog using the Agile/Scrum methodology.
�Develop detailed Functional Requirements for individual product cycles.
�Work with Product Managers and Development teams, including onshore and offshore developers and QA, to create Sprint Backlogs.
�Provide tactical leadership and a true sense of project ownership.

The position is a senior one within the Onvia Technology Team, and requires a broad set of business and technical skills, the ability to think strategically and execute tactically, and to work effectively with different stakeholders and vendors. This position reports to the Director of Program Management.

Core Deliverables and Responsibilities

�Gather user and business requirements for a variety of new technology initiatives.
�Ensure that requirements are captured at a suitable level of detail for onshore and offshore teams to deliver successfully.
�Work closely with product development teams to ensure successful delivery; work close with (internal) business owners to ensure that product functionality is tracking to the company�s strategic plans and vision.
�Take initiative and work independently to flesh out product plans; brainstorm to generate new ideas and rethink old solutions.
�Project tracking and risk mitigation on a daily basis; removal of impediments and ensuring that projects are properly staffed.
�Close adherence to the project lifecycle methodology and use of quality gates at each stage of the process.

Essential Skills and Qualifications

�Experience working with offshore teams, especially those located in India.
�At least 8 years experience as a Business Analyst, Program Manager or Project Manager
Background as a Data Analyst would not be relevant for this position.)
�At least 3 years software development experience, using any programming language, working on product development.
�Candidates have spent some time within a software products company or a consulting company, as opposed to having spent their careers exclusively within an IT/MIS department of a large company.
�Ability to work on multiple projects/products and effectively multi-task and manage conflicting priorities and schedules is essential.
�Excellent verbal and written communication skills.
�Passion for great user experience: good understanding of all aspects of the user experience, and how the different elements interact with each other.
�Ability to thrive in environments with fast turnarounds and rapid change.
�Ability to stay calm and focused under pressure; good sense of humor and ability to fit in with existing teams; ambitious and keen to make their mark on the world
�Ability to rapidly come up speed on new technologies and product areas.
�Bachelors Degree, preferably with a science or engineering major.

Desirable Skills and Qualifications:

�Experience working with Agile/Scrum and waterfall methodologies.
�Experience with web services projects (software-as-a-service or �Web 2.0� products) and online subscription services is highly desirable.
�Experience working in small and mid-sized companies, including startups and restarts, as well as larger companies.
�Certification as a Scrum Master is not essential, but some formal training in the Scrum methodology would be highly desirable.
�Experience using Team Foundation System (VSTS) is highly desirable.

Company Overview

Onvia (NASDAQ: ONVI) provides businesses the timely and relevant private sector and government procurement information they need in order to sell to their target markets in the public, commercial and residential sectors.

More than 8,400 subscribers across the United States in industries such as architecture and engineering, construction, IT/telecom, business consulting services, operations and maintenance, and transportation rely on Onvia as a comprehensive resource for industry-specific information needed to make intelligent sales decisions.

Onvia offers unparalleled coverage of government contracting activity in addition to commercial and residential projects in development. Onvia�s clients achieve a competitive advantage by receiving timely and actionable sales opportunities and detailed information about their target markets. Onvia was founded in 1996 and is headquartered in Seattle, Washington.

CHECK US OUT ON THE WEB:

www.onvia.com
www.recovery.org

Copier Field Service Technician (Greater Seattle)

2009-10-26T09:24:41-07:00

We have an immediate opening for a well qualified Sharp color copier technician. Experience servicing Sharp color copiers is a MUST!

We are a progressive and growing company, servicing the greater Seattle-Tacoma area. We offer competetive compensation, and benefits. Your own tools, laptop, and reliable transportation are required, along with a good driving record.

Your experience with current Toshiba and Kyocera is a plus.

For consideration, please forward your resume to the address above.

Enterprise Install Coordinator (Seattle)

2009-10-25T20:53:50-07:00

Technical Support Rep (Seattle)

2009-10-25T20:40:12-07:00

Company summary:
Speakeasy, one of the nation�s leading broadband voice (VoIP), data and IT service providers, simplifies small business communications with cost-effective service packages and unparalleled support. Speakeasy joined the Best Buy family in 2007 and now works with Best Buy for Business to champion technology for small businesses throughout the U.S. Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public internet. Speakeasy�s full range of business-class products � from OneLink and Voice Services to business bandwidth solutions - offers features and benefits with unrivaled customer service. Speakeasy�s broadband services are available in most metropolitan areas within the 48 contiguous United States.

Position Summary:
The primary focus of the Business Support Representative position is to provide industry-leading, world-class customer service to Speakeasy�s business customers. Successful candidates will accomplish this goal by taking on and owning all issues that may arise, from billing to router configuration and LAN support.

Your responsibilities will include but are not limited to:
� Answering initial and follow-up phone calls from customers who have service and technical support issues.
� Responding to service tickets opened by customers and other Speakeasy employees.
� Providing timely and thorough resolution of all issues raised by Speakeasy business customers, as well as documenting all actions.
� Owning all issues through to resolution, delegating if necessary or when beyond your skill level.
� Customer billing and invoicing support.
� Supporting and troubleshooting broadband connectivity, including ADSL, SDSL, IDSL and T1 service.
� Supporting and troubleshooting domains and DNS issues.
� Phone call and ticket queue awareness and ownership
� Maintaining consistent quality and performance metrics as set out by management.

To be considered for this position applicants MUST have the following knowledge:
� DSL Technology
� TCP/IP
� Domain Hosting
� LAN Concepts
� VoIP

This position requires the following skills and experience:
� Previous call center experience.
� Ability to effectively deal with the expectations of a very high-volume call center.
� Ability to handle and prioritize multiple contacts and tasks.
� Familiarity with all of Speakeasy�s services, products, and offerings.
� Excellent written and verbal communications skills, and an ability to maintain strict professionalism in all client communication.
� Familiarity with Speakeasy processes and systems, and with our vendors� processes and systems.
� Familiarity with Speakeasy�s Support, Activations, and Sales Departments, and how they relate to each other.
� Ability to keep a regular and consistent work schedule, be available to work variable shifts.

Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy�s continued success.

Please apply at www.speakeasy.net/careers

Technical Support Engineer (Seattle, Lake Union)

2009-10-23T17:02:51-07:00

Technical Support Engineer

Do you have an interest in both video and computer technologies? We are looking for an experienced Technical Support Engineer to join a growing product support team. The candidate should have a strong background in end user technical support and be able to take ownership of customer issues and follow through to resolution, including email and phone communication.

The company manufactures and markets a line of powerful standard definition and high definition video over IP encoders and decoders using a proprietary video compression codec. Customers include broadcasters, satellite service providers, government agencies, and enterprises worldwide.

Job Description:
� Provide diverse product support to end customers worldwide via telephone and email, maintaining a proactive customer support relationship with each customer.
� Log detailed documentation of each customer interaction including email and phone
� Availability to be on call 24 hours for emergency support
� Maintain documentation of known issues and provide input for customer documentation
� Ability to travel both domestically and internationally for customer training and support

Required Skills:
� Minimum 2 years experience in a help desk or technical support position
� Associates or bachelors degree
� Excellent vocal and written communication skills
� Excellent troubleshooting and problem resolution skills
� Ability to organize and prioritize multiple tasks
� Ability to assemble and configure a PC using multiple architectures
� Ability to diagnose hardware and driver problems in Windows / PC architecture
� Ability to diagnose IP network problems in both LAN and WLAN environments

Required Knowledge (Basic Understanding)
� Expert in network technologies and troubleshooting
� IP router configuration
� NAT
� Firewall
� OSI network model
� TCP/IP
� Subnet mask
� UDP
� Standard TV
� Video compression technologies including MPEG-2 and MPEG-4
� High Definition video technologies including 1080i, 720p

Please do not apply if you do not meet the above requirements

Preferred:
� BA in MIS / Information Systems
� CCNA
� CCNP
� Network+ Certification
� A+ Certification
� BS in Computer Science
� MCP Certification
� Video or Broadcast experience
� Experience with Windows XP Embedded (XPe)
� Experience in Quality Assurance (QA)
� Experience in Quality Control (QC)

We are an equal opportunity employer. This position is located in downtown Seattle; we do not pay relocation costs.

To apply, reply to the above address with attached resume in MS Word format.

Please do not apply if you do not meet the above requirements

Sales and Applications Engineer (Electro-Mechanical) (Snoqualmie)

2009-10-23T15:59:50-07:00

Zetec, Inc. is currently seeking candidates for the full-time position of Sales and Applications Engineer to provide direct technical support to Zetec��s sales team on electro-mechanical products that are operated by custom software applications. The Sales and Applications Engineer will work with Engineering, Product Managers, Project Managers, and other groups within Zetec to define technical / applications solutions to meet customer needs, to answer customer questions, and to provide expert ��market segment�� technical support.

Zetec is a global company with 300 employees in the U.S., France, South Korea, Quebec, and most recently, Japan. Our company designs and manufactures non-destructive testing equipment that is used by power plants around the globe to help insure their facilities are safe, productive and cost efficient. It is a fascinating application of technology and our company has been the industry leader for 40 years.

Zetec, Inc. is part a $500m+ division of publicly traded, Roper Industries (NYSE: ROP). We are headquartered in the Cascade foothills on Snoqualmie Ridge just 8 miles East of Issaquah. While the location might seem off the beaten path, it is a reverse commute from most points in the Puget Sound and is easily accessible just off of I-90. In addition to a gorgeous work location, we also provide a comprehensive and competitive benefits package (including a 401(k) package with a match of up to 7.5%). Our offices overlook scenic Mt. Si and with walking trails nearby our staff can frequently be seen taking a walk during the business day (for those who really work up a sweat we have on-site shower facilities!).

The individual who will be most successful in this role will be have a roll-up your sleeves, get it done attitude, be adaptable, love to learn and operate with a high degree of integrity.

ESSENTIAL TASKS & DUTIES:

Pre-Sales Support
-Provide technical support to Sales Managers and Key Account Managers during the sales process.
-Participate in inspection activities to provide technical advice and consultation and acquire real time, first hand product performance information; provide summary reports to other Zetec stakeholders as required (e.g. Engineering, Marketing, etc.).
-Consult with customers on technical questions to ensure the appropriate equipment is selected and further the understanding of our customer needs.
-Provide input for the Sales and Marketing teams to aid in creating packaged product solutions.
-Participate in the RFP process. Ensure technical specifications and answers are thorough and accurate and meet all proposal requirements.

Post-Sales Support
-Participate in the response to customer inquiries for technical and application support on systems Provide and document effective solutions for customer use / application issues.
-Consult with Service / Calibration Group to resolve complex repair issues.
-Prepare Corrective/Preventative Action Requests (C/PAR) outlining customer issues, as required.
-Oversee customer issues through to resolution, working with Inside Sales and Service / Calibration Groups.
-Communicate customer requests for product improvements to Product Management, Sales, and Marketing.
-Lead root cause analysis (RCA) activities.

Technical Support and Development Responsibilities
-Support Product Test and Verification & Validation activities as required.
-Represent Zetec as a subject matter expert at internal and external meetings and conferences.
-Act as the Product Champion for assigned hardware and/or software product(s).
-Cross train in all interfacing technologies, including equipment, and software, to be able to function as an Integrated Solutions Expert for Company products and services.

QUALIFICATIONS:
To meet eligibility requirements for unescorted access at industrial sites, the employee holding this position will be subject to lifetime background investigations, frequent drug/alcohol screening, credit checks, psychological evaluations, and occupational medical examinations.

Experience:
-Minimum of 5 years experience supporting networked, electro-mechanical products that are operated with custom software applications.
-Experience working within the requirements of a structured quality program.
-Experience supporting and instructing customers in technical areas; both independently and as part of a team.
-Direct experience performing NDE activities in the nuclear power industry is a plus.
-Experience working with Zetec products is a plus.

Knowledge & Skills:
-Ability to develop written requirements (specifications) for electro-mechanical systems and custom software applications.
-Strong analytical skills and knowledge of troubleshooting methodologies.
-Ability to create effective written presentations and experience with public speaking.
-Strong computer skills required including networking, and hardware and software configurations.
-Strong Microsoft Office applications skills (Word, Excel, PowerPoint, and Outlook).
-Ability to apply creative solutions to a variety of situations/projects.
-Ability to prioritize and manage multiple projects at the same time.

Education & Certifications:
-Bachelors degree in an engineering discipline (combinations of other educations combined with appropriate work experience will be considered).
-Education and/or certifications in the use of the eddy current test method are a plus.
-Formal certification/training/experience as an instructor in a technical environment is a plus.

WORKING CONDITIONS:
-May work in power plants that permit exposure to permissible levels of radiation.
-May be required to work non-standard work hours for up to seven days per week on occasion.
-On-call status as required to support Zetec customer needs.
-Up to 50% Domestic and international travel, as required.

APPLY TODAY via our website at http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=ZETEC&cws=1&rid=69

No agencies or recruiters please.

Zetec is an equal opportunity employer dedicated to a diverse workforce. Learn more about us at www.zetec.com

Tech Support Reps Needed! (Kirkland, WA)

2009-10-22T17:17:56-07:00

Come join a dynamic company headquartered in downtown Kirkland! WaveDivision Holdings owns multiple Broadband Cable Systems throughout Washington, Oregon and California. We are in need of candidates for our Technical Support Call Center based in our central office in Kirkland to support our Video, VoIP, and Data customers. We�re a quickly growing company with lots of growth opportunity!

We offer a comprehensive benefits package to support and reward our employees, including medical/vision, dental, tuition reimbursement, bus passes, 401K, profit sharing and a monthly performance bonus up to $450.00!

Purpose of Position:
Provide outstanding customer service and technical support to Wave Broadband customers. Effectively troubleshoot with customers via telephone and email correspondence regarding Broadband Internet connectivity, Cable Television, Circuit Switched Phone, and VoIP inquiries and service issues. Ensures customer satisfaction by assisting and resolving in a wide variety of customer issues.

Responsibilities:
- Effectively troubleshoot Broadband Internet Connectivity, Cable Television, and VoIP over the phone to minimize field service calls.
- Utilize billing system and other troubleshooting tools to effectively identify, resolve or dispatch customer affecting issues.
- Resolves customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
- Processes trouble call, installation, service change, and disconnect work orders according to departmental policies and procedures.
- Resolves problems on the first call, with a minimum of transfers, by consistently improving personal technical knowledge and understanding.
- Other duties as assigned or required.

Qualifications:
- High school diploma or equivalent.
- Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful.
- Demonstrates a thorough knowledge of cable and data products and services.
- Ability to learn and retain new information and concepts quickly.
- Demonstrates ability to diagnose and solve problems.
- Exhibits the ability to follow direction and possesses the ability to follow through.
- Displays proven good judgment and proactive decision-making skills.
- Must be familiar with Personal Computers, Internet, and software applications.

Diverse Workforce / EEO:
Wave recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. Wave requires a drug test, background check, employment and education verification as conditions of employment. Wave Broadband is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.

Check us out at www.wavebroadband.com

Support Engineer 2 (Seattle)

2009-10-22T15:18:16-07:00

Support / Helpdesk Engineer II

Description

PacketDrivers IT Outsourcing is a growing IT Outsourcing organization servicing clients with 20 � 200 PC�s and servers. Our sole business is IT Outsourcing services and as such we become the trusted technology advisor for these organizations. We gain this trust by providing high quality, measurable results that maximize the value of their technology investment, while serving as a single point of accountability.

We are seeking a Support Engineer II to provide helpdesk and tier 1 & 2 technical services to our growing base of clients. This is a fulltime position that offers an opportunity to play a key role in the success of a growing company, a competitive compensation and benefits package, and a progressive work environment.

Responsibilities

The responsibilities of this position require the Support Engineer II to provide a variety of technology services to our clients. The qualified candidate will rely on excellent problem solving, communication, organization and business skills to provide technology solutions for our clients and fellow team members.

Provide remote helpdesk support from our Network Operations Center (NOC) as well as onsite support.
NOC helpdesk duties will range from being the primary person to organize emails and phone calls into our support tracking system to providing first level technical support remotely to a client.
Provide scheduled, routine visits to support end-users, maintain infrastructure, complete work requestsand provide unplanned remote and onsite support.
Install, configure, and troubleshoot software and hardware for desktops, peripherals, laptops, mobile devices, networks, and servers; manage monthly patch and upgrade process for workstations, servers, operating systems, and major applications
Help to Monitor and Maintain networks, by working with our proactive monitoring and alert systems; including but not limited to system health, backups, and security.
Maintain close contact and open communication with clients until an issue has been resolved; maintain detailed work logs and technical documentation
Recognize and identify areas where existing technology policies and procedures may need to change, or where new ones need to be developed

Human Qualifications

Our ideal candidate is a well-rounded professional with a genuine enthusiasm for technology and keen interest in helping people achieve more through the careful implementation of information technologies.

Fluent in communicating technical concepts to end-users with varied levels of understanding and skill
Self-confident and able to manage daily operations and create new business opportunities
Self-starter, able to take on challenges and responsibilities without waiting to be told what to do
Interested in continuous learning; wanting to continuously develop technical skills and knowledge; committed to learning more about business and management and strategies for applying technical solutions to create economic benefits
Responsive and accountable, working closely with the team to provide high quality services and contribute to the overall success of the organization
Great organizational skills and ability to manage multiple requests with careful attention to detail
Written and verbal communication skills and problem solving and analytical skills
Professional demeanor and excellent customer service skills
Able to generate and maintain clear technical documentation and support records
Available to respond during non-business hours, including occasional need to work evenings and weekends
Able to provide reliable transportation and lift 25+ pounds

Technical Qualifications

The successful candidate will also possess a solid technical foundation or show the capabilities to learn very quickly, including:

Experience supporting Windows 2000/XP/Vista/7 client operating systems
Ability to plan and manage the installation, upgrade, repair, movement, and replacement of desktops, laptops, and peripherals
Ability to plan and manage the installation, configuration, and upgrade of most office software applications and suites
Ability to provide technical support and problem resolution for unfamiliar software and hardware
Ability to setup and troubleshoot basic networks (routers, computers)

The following experience and/or knowledge are also desirable:

Three years of full time related IT work experience
Familiarity with industry best practices
Experience supporting VPN tunnels and multi-office WAN infrastructures
Practical and extensive experience installing, configuring and maintaining all aspects of Windows Server 2003-based networks, including Exchange, DNS, IIS, and other server related services.
Experience installing, configuring, and managing network equipment including routers, gateways, switches and wireless access points
Project Management

Education

Demonstrated experience supporting required technologies. Technical Certification a plus.

Location

Onsite at the PacketDrivers offices in Seattle, WA; offsite at client locations throughout the Puget Sound region.

Compensation

Annual base compensation based on experience. Competitive benefits package include 3-weeks earned flex time; fully-paid medical; company-matched individual retirement savings account and additional benefits such as home internet access, smart phone and company provided laptop.

Apply

If you're up for the challenge, email a letter of interest and resume to recruiting@packetdrivers.com.

Employment Policy

As an equal opportunity employer, PacketDrivers embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, gender, religion, marital status, veteran�s status, national origin, disability, or sexual orientation.

Assistant Detailer / Warehouse (Fife)

2009-10-22T14:14:38-07:00

A leading Manufacturer / Engineering firm is seeking an Assistant detailer / Warehouse person.

Job Duties will include the following:

* Assist Detailers, Technical Support Specialists and Technical Support Engineers
* Label completed drawings
* File and Scan Drawings
* Maintain Stocking Shelves
* Build Submittals for projects
* Assemble product kits when needed
* Keep a clean and organized work environment
* Project Deliveries - on a limited basis, make deliveries of drawings and or product
* Assist with pulling orders for delivery

We offer a competitive pay DOE $ 8.00 to $ 12.00 /hr Full time
We also offer health and dental benefits and 401k

Please fax resume to 253-926-2463

Facilities Coordinator - IT Training (Bellevue)

2009-10-22T08:59:35-07:00

The leading IT Training company in the region has an opening for a full time Facilities Coordinator at its Bellevue Training Center. The ideal candidate for this entry level, full-time position is a self-starter who values responsibility and teamwork. Primary responsibilities include complete ownership of the operation of our training classrooms to include classroom appearance, computer hardware troubleshooting, and classroom software loads. Basic computer networking and/or hardware troubleshooting skills are a plus. Secondary responsibilities include additional facility logistical and administrative support. Excellent communication skills are required. Basic to Intermediate skill level in Microsoft Office applications is necessary; also must be able to periodically lift up to 50 lbs. Periodic evening, weekend and some overtime work is required. The position comes with a competitive entry-level hourly wage and full benefits package. Interested candidates will submit, via email, their resume and a cover letter that includes salary requirements. EOE.

Field Support Engineer (Seattle)

2009-10-21T16:34:46-07:00

Software - Technical support

Required Qualifications

This Seattle office position is an outward facing position so the following traits are desired:

� Prior Support, Development, IS or Testing experience (though the same relevant experience in other areas is equally valued)
� Calm disposition
� Good phone voice
� Able to communicate clearly (verbal and written)
� Ability to travel for the company to customer or partner sites
� Attention to detail
� Able to follow numbered steps
� Able to write numbered steps
� Position may require shift work and on-call hours

Required Technical Skills
� Linux power user
� Windows tools like Word, Visio, Outlook
� Understanding of tools like TTP, CRM or other trouble trackers
� Must be able to script or code in something useful...bash, perl, python, VB, java, etc.
� SQL is a plus
� Must have the ability to troubleshoot

Additional Qualifications (would be a plus)
� Shipping and manufacturing experience
� Project Management Experience
� Can speak multiple languages
� Database Administration skills

Customer Support Technician

2009-10-21T14:43:23-07:00

We are in URGENT need of several Customer Support Technicians for Tacoma, Seattle & Snohmish. As a Customer Support Technician you will need to have your own vehicle with a valid Drivers License to drive to B2B sites to assist with any wireless customer issues such as:

Maintains accurate records of equipment assignments.
� Follows up on all network related issues to ensure customer satisfaction.
� Troubleshoot and resolve customer complaints concerning technical problems with the system.
� Assist where needed to identify customer system and equipment problems.
� Testing new products.
� Determine equipment needed for repairs and replacement of defective system components.
� Receive, investigate, resolve and track trouble tickets.

REQUIREMENTS: -Previous experience in field customer support role. -Preferred 2 year Technical degree -Valid drivers license w/ own vehicle (you will be given a monthly vehicle expense) -Good communication skills QUALIFIED CANDIDATES PLEASE SEND YOUR RESUME TO BPRASAVANH@KFORCE.COM

Technical Support Representative (Bellevue, WA)

2009-10-21T13:59:15-07:00

RemX Staffing is recruiting customer service driven candidates for a contract assignment from the end of November 2009 until April 2010. All candidates must have reliable transportation (bus is ok) and be available to work weekends and overtime from January 2nd through April 15th. We are also looking for 2 people to work the graveyard shift from 10pm � 6am.

All candidates must have the following requirements:

Soft Skills:
� Must possess the soft skills necessary to deliver excellent customer service:
� Active listening
� Negotiating
� Conflict mediation
� Positive attitude
� Exude confidence
� Learn from criticism
� Able to enunciate English clearly with good grammar
� Work well in a team

Technical Sklls:
� Should be familiar with a current Windows operating system such as XP and Vista, logging on and off, booting, shutdown, installing and uninstalling software, changing the system clock, and changing screen resolutions.
� Needs a fundamental knowledge of Windows Explorer � folder structure, hidden files, file extensions, cut and paste, drag and drop, and saving and retrieving files.
� Should have experience with printers such as setting a printer as default and printing a test page.
� Should have a working knowledge of Internet applications such as email, including attachments, web browsers, and search engines.
� Have basic hardware knowledge � able to connect a monitor, keyboard, and mouse to a PC. Knows what RAM is and what a hard drive is.

Desirable skills include:

Soft Skills:
� Prior customer service experience
� Able to motivate others
� Has experience leading others

Technical Skills:
� Has experience with anti-spyware, anti-virus programs, and the Microsoft Office suite
� May have experience in networking � navigating a network, file sharing, and security, drive mapping, routers, and firewalls
� Familiar with editing the registry
� Familiar with the command prompt
� They will have built and maintained their own computer and/or helped to maintain computers professionally or with friends and family

Please apply today via email!

RemX Specialty Staffing
www.remx.com

Customer Support/Release Engineer Wanted For Exciting New Startup (Seattle)

2009-10-21T10:39:33-07:00

The Federal Tax Authority, an exciting new Internet startup in Seattle, is hiring a single individual as a combined Customer Support and Release Engineer. The ideal candidate will have a strong customer focus as well as experience with build management, deployment and quality assurance systems.

Responsibilities as Release Engineer:
* Establish and/or document all internal procedures, controls, and policies related to:
* Source code management, scripted source compilation, and build management
* Build verification and testing
* Scripted/automated release candidate deployment into one or more staged server environments (Amazon EC2)

Responsibilities as Customer Support Engineer:
* Answer phone and email questions from states during our ongoing certification process
* Assist in certification process, including running test decks, verifying results, and preparing reports

Qualifications:
* Excellent written and verbal communication skills
* Shell scripting
* Comfortable with both Linux and Windows environments
* Amazon EC2 experience
* SVN would be nice

Capabilities:
* Problem solving
* Ability to work independently
* Like working in a fast-paced startup environment
* Adaptability to the demands of evolving operational and production duties
* Communication and interacting effectively with others
* Estimating time requirements for projects accurately
* Attention to detail

Education: Degree in Engineering, Computer Science, Mathematics, Physics or similar field preferred. At least three years experience.

About The Federal Tax Authority: We are a recently-formed startup made up of successful entrepreneurs who want to change the world of e-commerce taxation on the web. We have a local office in Magnolia.

Minimum References Required:
* One previous manager reference
* One previous co-worker/team member reference
* One personal relationship reference

Please contact us at the above email address if interested. We will follow up with candidates we deem as a good fit for this opening. Have a nice day!

AIRLINE MATERIALS COORDINATOR (REDMOND, WA)

2009-10-21T10:37:10-07:00

10 years experience in aircraft materials management.
121 airline with Boeing airplane experience is preferred.
Must have knowledge of parts purchasing, part repair, certification requirements, stock management, vendor contract management, and accounting.
Skilled in inventory system, Material Return Authorization
Knowledge of Federal Aviation Regulations regarding procurement and fabrication of piece parts a plus.
Knowledge of computer software such as ILS, Boeing Part Page, Microsoft Office Products, Databases,
Must be proficient with use of manufacturer manuals and IPC's.

12+ month contract
Full-time

IT Professional Needed (2009OCT21) (BELLEVUE, WA)

2009-10-21T09:53:34-07:00

You�re an IT Professional with a current MCSA/MCSE. Being a professional you also likely already have the MCTS in Server 2008 and Exchange 2007 as well as the MCITP: Enterprise Administrator. Although you�re obviously a highly qualified geek, deep down inside you beats the heart of a true business person and mentor. You receive tremendous satisfaction from not only solving IT problems, but uncovering future issues, providing solutions, and mentoring your clients in their use. Unfortunately, in your current circumstances you get precious little opportunity to use your unique skills.

If this is you, we have both full and part-time positions that will allow you to use all your skills. Excellent compensation and benefits for the right person.

Come join with us, help people and be happy.

This position is located in BELLEVUE, WA.

Email resume and cover letter to: jobopp@tomorrowsemployee.com

Electronic Document Management Support (Bellevue)

2009-10-20T18:39:30-07:00

We are a professional engineering company growing at 47% per year for ten years. We need seasonal help from a SMART, dedicated individual who LIKES to focus on THEIR work without conversation and enjoys accuracy. The successful applicant may be offered part-time position continuing into January, which may grow into a full-time position. Available working hours are 9am to 1pm, and 9am to 3pm, Monday through Friday.

SPECIFIC REQUIREMENTS:

Applicants must be able to type 50 WPM, and operate operate Microsoft Office Software.

Applicants must have an excellant ability to handle documentation and computer data.

Applicants must be honest, direct and willing to engage in discussions about their work with a supervisor.

Applicants must have strong memories of the work they have completed that day.

GENERAL REQUIREMENTS:
* Punctual / Reliable
* Excellant listening skills
* Excellant english speaking, reading, and writing
* Excellant ability to explicity follow directions
* Excellant ability to focus on detailed work
* Excellant ability to work without immediate supervision
* Able to lift 20 pounds commonly throughout the shift and occasionally able to lift 40 pounds
* Able to stand often and carry above loads for short distances

** SELECTED APPLICANTS MUST BE WILLING TO COMPLETE A PERSONALITY PROFILE
** YOU MUST PASS AN EXTENSIVE BACKGROUND CHECK
** YOU MUST PASS AN EXTENSIVE DRUG SCREENING

Please send a short cover letter along with your resume for immediate consideration.

HVAC & Refrigeration Tech (Puget Sound)

2009-10-20T17:17:00-07:00

Certified HVAC & Refrigeration Tech to service and repair commercial refrigeration and HVAC units.
Local maintenance contractor is developing its chain account services to include Refrigeration and HVAC.
Department will grow into a regional department covering WA, OR ...and beyond

Applicant must have all the necessary licenses with the State of WA and certifications necessary to work on this type of equipment

Company services several restaurant, coffee and store chains. These customers demand the highest quality in service and quality.
If you feel you have the qualifications, knowledge and drive for a company like ours, please submit your resume to: hvac@idealservicesinc.com

Linux Production Support Engineer (Seattle)

2009-10-20T15:09:14-07:00

Linux Production Support Engineer - Seattle
Contract TO HIRE
Major Responsibilities:
� As a member of Platform Delivery organization you will:
� Be the 1st Point of Contact for the production operations of your respective product offering(s).
� Provide tier 3 support for platform issues. Ability to use debugging skills and system-level access to troubleshoot and isolate problems. Research platform related issues using available tools, application logs, database queries etc. to reproduce, isolate and fix service problems in an efficient manner. Enhance efficiency and productivity by creating simple tools e.g. shell scripts or requesting low level tools from development teams.
� Be able to support production environment on 24/7 basis and be on-call
� Create a knowledge base repository of product offering related standard procedures. Create, update, and enhance standard operating procedures and add them to the knowledge base for future use with guiding principles focused on ease of understanding and completeness.
� Act as a gate / point of entry between customer support organizations and platform delivery organization and limit the amount and impact of things that get into Platform.
� Become familiar with deployment and release of new products, assist in identifying opportunities to build additional tools with focus on efficiency, provide world class service and support for OM services.
� Constantly strive to increase effectiveness and efficiency in resolving customer impacting issues by identifying potential tools, processes, and opportunities.
� Learn and maintain strong working knowledge of pre-existing and new services. Train customer support engineers to increase first call/issue resolution and improve effectiveness of support organization.
� Initiate and participate in timely communication to all stakeholders as necessary during incidents through various avenues including trouble ticketing system, e-mail, phone, etc.
� Assist company in achieving Zero Down Time through feedback on production experiences with services, sharing risks and mitigating actions.

Competencies/Essential Skills/Qualifications:
� 3+ years in a technical/support engineer role:
� Hands on knowledge of Linux Operating System, MySQL database, SQL, Oracle, Java, and XML required.
� Experience with SOA and enterprise application integration technologies and patterns strongly preferred.
� Customer service experience and the ability to remain focused is required.
� Strong analytical and troubleshooting skills.
� Must have the ability to work in a highly visible fast paced environment.
� A smart, results-oriented team player who has a proven track record in supporting complex Web-based systems in high volume enterprise-class environments.
� Dependability and a positive team player approach is critical.
� A strong desire to advance and develop technical skills.
� A strong desire for efficiency and intolerance of inefficiency
� Recognizes this organization as a �cost� and strive to limit that cost
� Must possess good written & verbal communication skills.

Education/Training Required:
� Bachelor�s degree in Computer Science, Engineering or equivalent experience.
** TO APPLY: PLEASE RESPOND TO careers@taliscg.com WITH SUBJECT LINE: LINUX PROD SUPPORT/ BHJOB2545_111**

Service Representative (Seattle and Peninsula)

2009-10-20T14:34:06-07:00

Kelley Imaging Systems is a Toshiba Dealership looking for dependable, outgoing, personable people that have strong electronic and mechanical background skills for office equipment repair. (Fax machines, printers and copiers) Prior experience would be a plus but not a necessity as we will train. You must have a working knowledge of computers and be able to learn and work with proprietary software. This is a field position so you must have a reliable form of transportation, valid driver�s license and vehicle insurance. There is a mileage reimbursement program. You must also provide your own tools. The starting pay is generally $12.00-$14.00 but is negotiable depending on knowledge and experience.

DIRECTV INSTALLERS (Seattle)

2009-10-20T09:54:41-07:00

DIRECTV INSTALLERS �2 years� minimal Installer experience. Make over $1000.00 per wk. Applicants must have a clean driving record. Must have own truck/van, tools and ladder. Must complete all work up to DIRECTV standards. Make over $1000.00 per wk. Call Jon at 970-214-9595 or e-mail Rodney@americansat.tv Essential Duties and Responsibilities include the following. Other duties may be assigned.
� Serve customers and perform installations
� Install, upgrade and repair residential satellite products and services
� Service and trouble-shoot satellite products
� Handle all customer complaints, questions and develop solutions
� Responsible for completing work orders and retrieving proper signatures for accurate billing
� Ensure all installation work is done according to quality standards
� Report to dispatch according to company procedures
� Assist with work overflow
� Follow all company policy and procedures
� Adhere to safety policy

Telecom Technician (Seattle)

2009-10-20T09:49:01-07:00

This rapidly growing teldata provider has too much work and is actively interviewing technicians to help take on additional projects. The ideal candidate would be responsible for a combination of programming/troubleshooting teldata equipment and IP Networking as well as help with cabling and installs. This is a full time, permanent position - career oriented candidates are encouraged to apply immediately. $19-$24/hr with full medical/dental/401K benefits. Click here to apply! All applicants must apply online to be considered.

When applying to this position, please reference job order number:

CRLS4KT100709

For more information on this opening:

Call Business Careers at (206) 447-7474,
Or Apply Online at www.businesscareers.com

Permanent, Full Time Positions Only
NO Temp or Temp-To-Hire Positions
Absolutely NO Fees to Our Applicants

Since 1970, Business Careers has offered superior opportunities with top companies in our local area. Our positions are permanent and full time. As a career-seeker, you'll enjoy working one-on-one with a professional career consultant who will deliver results quickly, effectively, and at no cost to you! We will confidentially arrange interviews that work with your schedule, provide interview coaching and immediate feedback following each of your interviews! In short, we will be there for you through the entire process helping you find the position you want and do it fast and professionally.

Contact Business Careers today - our job is your future!

Customer Facing Technical Web Support Specialist (Redmond)

2009-10-19T19:03:47-07:00

Job Description ( Long term contract)
We need an expert in being a pre sales and ongoing customer technical relationship managment.Are you a passionate web developer who can look at a web site and imagine scenarios? Are you interested in helping some of the largest web sites in the world connect up to the 500 million people who use Windows Live every month? There will be a new wide range of APIs and other extensibility points for Windows Live and we are hiring a team of industry web developers to assist our sales teams with primarily presales implementation work.
The role will involve a lot of brainstorming with customers and tin turn helping customers turn that design into reality.
You need to understand the social web and be very technical. Our engineers will be working directly with you on any customer problems. You will need to be self-motivating, a master of time management and be loved by customers, business development and engineers alike. This opportunity will let you experience a different side of web development than you�ve probably ever done before � working on connecting large services together.
NOTE: Do not apply if you not not have the technical skills, soft skills and work experience as outlined below.

Responsibilities
- Be domain experts in the latest mainstream and emerging �web� and advertising trends
- Ensuring the business development team proposals are �technically sound� and high impact for the customer
- Assisting a large number of launch partners with their �launch� implementations (for launch in Q4 FY10)
- Providing a steady, predictable stream of customer feedback to the engineering teams
- Combining their knowledge of web technologies, the social web and Windows Live�s offering to help customers with scenario brainstorming and optimizations.
- Creating reusable set of collateral, samples, reference implementations
- Jumpstarting the community (internal on DLs, external in forums/blogging)

Required technical skills
- Master of HTML, CSS, JavaScript & AJAX
- Cross browser development & testing
- REST / XML / JSON
- At least 2 of the social technologies (Facebook Connect, Open Social, Twitter API, Google Friend Connect)
- At least 2 of the server side technologies (ASP.NET, PHP, Java, Ruby)
- At least 2 of the identity technologies (Open ID, OAuth, BBAuth, Open Auth, Facebook Auth, WS-Trust, WS-Fed)
- At least 2 of the emerging standards (ActivityStrea.ms, Portable Contacts)
- Trouble shooting tools (Fiddler, Firebug)
- Mockup skills using any of these tools: Expression Blend Sketchflow, PowerPoint, Adobe Illustrator/Photoshop or other graphics editing packages

Preferable technical skills
Front end / UX
- CSS, HTML, Flash, Silverlight
Server-side technologies
- ASP.NET, PHP, Ruby, Java, Python, Perl
- Memcache, MySQL, MSSQL, Oracle
Concepts
- REST, SOAP
Identity
- Auth, OpenID, WS-Trust, WS-Federation, SAML
Email marketing and spam
Web Page optimization
Power Shell

Required soft skills
- Creativity (must be able to map our offerings to a customer�s environment in similar but unique ways)
- The utmost respect for confidentiality (the customers are VERY large)
- Project Management and Time management skills (working with MANY customers at once)
- Highly motivated and can work independently
- Strong remote work (telephone, video, and email) skills
- Strong communication skills in English (written and spoken)

Preferred soft skills
- Graphic Design / User Interface design
- Understanding of business of running a web service (the impact of COGS)

Work experience required
- 2+ years full time as a web developer or architect
- Preferable if the experience aligns with the Windows Live platform GTMs

Education requirements
- Bachelor of Computer Science (preferable)
- Bachelor of Design/Art/Marketing (beneficial)

Help Desk Support Technician (Seattle)

2009-10-19T12:30:23-07:00

MSEmploy

Responsibilities include:

- Analyze and troubleshoot computer support problems and apply understanding to solve problems of users
- Test software and hardware to evaluate ease of use and determine if product will aid users in performing work
- Maintain equipment inventory
- Learn to use and support various systems
- Serves as liaison between end users and IT department regarding general IT issues.

Should be:
-Self-starter, highly organized and able to workwith minimum supervision.
-Adept to troubleshooting and able to deal effectively in a fast-paced environment.
-Analytical and patient with technical details and strong customer service skills. Expert with Windows XP and Windows Vista support.

Job 2601. To apply for this position, please visit http://us.msemploy.com/JobPosting/JobPostingDetailFullPage.aspx?jobID=2601

Dispatcher (Kirkland, WA)

2009-10-19T10:07:23-07:00

Headquartered in Kirkland, WA, Wave Division Holdings (dba Wave Broadband) is a provider of cable, broadband data and telecommunications services with operations in Washington, Oregon and California. If you are looking for an exciting and challenging opportunity in a dynamic growth organization this is the place for you! Wave offers a competitive benefits package, a great team-oriented work environment and a fantastic location (Parkplace Building) in the heart of Kirkland three minutes from Lake Washington.

Responsibilities:
� Support field staff in the daily work order completion process
� Facilitate all aspects of the daily work order process
� Process installation, service change, disconnect and trouble call work orders according to departmental policies and procedures
� Communicate with field staff, customers, NOC, and local staff with regard to work order process
� Facilitate effective use of work order point system to include system maintenance, service, and non-pay process. With regard to effective use of field staff
� Utilize friendly and professional phone demeanor to ensure quality phone experience with Wave
� Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
� Resolves customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
� Resolves problems on the first call, with a minimum of transfers, by consistently improving personal technical knowledge and understanding
� Sell target products and packages
� May perform other duties as required

Qualifications:
� Phone customer support/service related background in call center environment preferred
� High school diploma or equivalent
� Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful
� Friendly, enthusiastic and outgoing demeanor
� Demonstrates a thorough knowledge of cable and data products, services, an its application.
� Ability to learn and retain new information and concepts quickly
� Demonstrates ability to diagnose and solve problems.
� Exhibits the ability to follow direction and possesses the ability to follow through
� Displays proven good judgment and proactive decision-making skills
� Must possess the ability to adapt to change
� Cable Television industry experience preferred
� Must be flexible to work overtime and/or shift rotations.

Diverse Workforce / EEO:
WaveDivision Holdings (WDH) recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. WDH requires a drug test, background check, employment and education verification as conditions of employment. WDH is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.

Immediate opening for experienced PC Technician (Mukilteo)

2009-10-19T08:40:24-07:00

Security Integrator looking for experienced PC Support Technician. Ideal candidate will have OEM system builder experience,.heavy experience with hardware support, is A+ Certified, has Ghost Enterprise experience and knowledge, be familiar with all aspects of i386 architecture, and be able to independently troubleshoot hardware compatibility issues such as resource sharing issues. Candidate will also possess an expert knowledge level of preboot execution environment proficiency, network fundamentals, thorough knowledge of OEM deployment of Microsoft desktop operating systems including MS Windows XP, 2000 Professional and Vista. Candidate should be familiar with disk duplication methods and principles. .

Candidate should possess above average verbal and written communication skills, and be able to work independently in a dynamic and fast paced environment as a team member.

Full time, M-F. Benefits include Sick Time, Vacation Time, Medical, Dental, Vision, Life Insurance, 401(k)retirement plan

Part Time Product Support Rep - Desktop to Server Support (Bothell, WA)

2009-10-19T01:13:47-07:00

About Vertafore. Vertafore is the leading provider of software, services and information to the insurance distribution channel including independent agents, brokers, MGAs, carriers and reinsurers. Vertafore leverages a unique industry presence to deliver meaningful solutions, powerful technology, and robust insights to help organization effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 15,000 customers and 200,000 users gain competitive advantage to accelerate their business performance. For more information about Vertafore, visit www.vertafore.com.

Our Promise. Vertafore brings together a family of connected technology and information solutions under one banner, enabling us to provide clear paths to competitive advantage and growth for all our customers. To fully unleash your potential, the best path from A to Z is always through point V.

Responsibilities:

The PSR will combine their experience in IT, SQL database, operating systems, and call centers to support a cutting-edge software solution. You will be directly impacting the insurance agencies ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.

THERE ARE ONLY PART TIME POSITIONS AVAILABLE AT THIS TIME. Part time hours are Tuesday, Wednesday and Thursday, from 8:00 a.m. to 1:00 p.m. Five weeks of paid, part time training Monday through Friday, from 9:00 a.m. to 2:00 p.m. is required prior to beginning the part time schedule.

*95% on phone trouble shooting for customer application problems and questions.
*Provide support and assistance to our customer by phone, PC or Webex
*Write Solutions for our Knowledge base system to help agents and others in our department with troubleshooting.
*Analyzes problems with software applications to identify problem area(s) and recommend corrective action.
*Maintains log of problems so that recurring problems can be reported to product development.
*Recommends solutions to customer application questions.

Qualifications:

*Some college or equivalent work experience
*Requires 1-3 yrs. customer service and support experience.
*Proficient with Microsoft Office Products.
*Exceptional interpersonal and customer service skills required.
*Experience with Windows Vista and/or Windows XP operating systems.
*Ability to perform remote trouble shooting and problem resolution.
*Excellent communications skills (both written and verbal)
*Good analytical skills.
*Ability to multi-task, work independently and within a team environment with minimal supervision.

To apply online, see the posting on our careers website: http://vertafore.hodesiq.com/job_detail.asp?JobID=1701558&user_id=

Submarine Radio Tech Support Person (Pearl Harbor)

2009-10-16T19:39:25-07:00

Looking for a qualified RadioRoom Tech for full time job as a contractor supporting submarines visiting and home ported in Hawaii. Call me on my cell 808-216-0256 and or email me at fritz@oceantronics.net. Fritz Amtsberg We require a resume and an active secret clearance is desired. Must have passed experience as an ET on submarines.

Are you a Nocturnal Sys-Admin Super Hero? (Pioneer Square - Seattle, WA)

2009-10-16T16:28:09-07:00

Are you a Nocturnal Sys-Admin Super Hero? Blue Box Group is looking for you!

We are looking for the next great system administrator to join our invigorating work environment. Since our inception in 2003, Blue Box Group has focused on providing personalized, professional and reliable hosting services for businesses of all sizes. Our customers range from Fortune 500 corporations to mom and pop operations. Our tremendous growth, fueled by our passion for the success of our customers in the Ruby on Rails managed hosting space has created a necessity for smart and creative system administrators to join our team. It is our sole mission to serve our customers to the best possible extent. We believe that we are not just a service provider, we are a partner in the success of our client's businesses.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position will be working the night shift from 12 am to 8 am Pacific. The night shift systems administrator's job will include:

* Responding to customer support tickets, calls, and chats as they arise
* Watching our alerting system for problems, and notifying customers of major alerts
* Working on internal tools
* Other support related duties as they arise including racking and stacking servers

We are looking for someone near Seattle who can have a physical presence at our data center and work out of our head quarters in Pioneer Square.

QUALIFICATIONS

Our niche is in the Ruby on Rails managed hosting space, so the ideal candidate would have experience in that field. We�re in the process of launching some exciting new rails oriented products and our desired candidate will hopefully share that enthusiasm. An individual who is currently active in the rails community is a plus.

Our systems administrators perform a wide variety of tasks directly related to the administration and support of Linux systems in our high availability web-hosting environment. The ideal candidate will understand all aspects of running busy web servers including networking, hardware and software issues and be able to gather information required to debug problems with any of these. This position will be the sole support representative on staff and will be tasked with answering the majority of issues so our day staff isn't inundated first thing.

We�re a company of self-starters and self-learners. We�re looking for an individual who is able to adapt quickly to a rapidly changing and potentially demanding and stressful environment. Because of the wide variety of software and skills required, it is not expected that the candidate be familiar with all systems currently in use (see a semi-complete list below). Furthermore, the candidate should posses the following traits:

* Excellent verbal and written communication skills.
* Ability to seek creative, viable solutions to problems.
* Strong analytical and computer skills.
* Ability to work independently.

EDUCATION AND/OR EXPERIENCE

The desired candidate will have or be in the process of obtaining a degree in Computer Science or posses 3 or more years of systems administration experience. Proven experience is valued over education. Prior experience in the data center industry is a plus, but not necessarily required. Experience with Ruby on Rails is highly sought after.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, dexterity in using a telephone, computer keyboard, mouse, and calculator while seated at desk are required. The employee may be required to visit our data center located in Tukwila, WA. The employee must be able to lift up to forty pounds during server installations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is conducted from our headquarters in downtown Seattle, WA. This is a night time position and the candidate will be required to work from 12 am to 8 am, Monday through Friday. There is no formal dress code, although employees are requested to keep a tidy appearance when in the office. This position includes the possibility of working some weekends or holidays.

BENEFITS

Blue Box Group is a rapidly expanding company and thus our benefits package is constantly improving. As of present, this position includes medical and dental benefits through Premera Blue Cross and Delta Dental. These benefits are paid at 90%. Spouse and child benefits are offered through our providers at the employees expense. We include 18 days of paid vacation annually, as well as a floating set of paid holidays. We want this job to be enjoyable for our employees, and as we continue to grow, we will reward your performance handsomely. Beyond the traditional benefits package, the excitement of interacting with companies you see and hear about on a day-to-day basis makes this job exceptionally unique.

NETWORK TECHNOLOGIES

Below is a list of different network technologies and vendors we work with regularly. Familiarity with most of these is a big plus.

* Ruby on Rails, et al. (Git, Subversion, Capistrano, Gems, Passenger, Nginx, Mongrel, Unicorn, Thin)
* F5 BigIP LTM Load Balancers
* Cisco Switches and Routers
* CentOS / Red Hat, Ubuntu
* Communigate Pro Email Server
* LAMP Stack (Linux, Apache, MySQL, PHP)
* MySQL and MySQL Replication
* Direct Admin
* OpenVZ, Xen

HOW TO APPLY

Please send a cover letter and resume to careers@blueboxgrp.com by October 30th, 2009.

Platform Support Engineer (Seattle, WA)

2009-10-16T15:25:44-07:00

This open position is located in Seattle, WA. Initially it will be contract for the first 3 months to start, then moving into fulltime status for the right candidate. If you meet the qualifications listed below, please forward your resume for review.

Major Responsibilities:
As a member of Platform Delivery organization you will:
�Be the 1st Point of Contact for the production operations of your respective product offering(s).
�Provide tier 3 support for platform issues. Ability to use debugging skills and system-level access to troubleshoot and isolate problems. Research platform related issues using available tools, application logs, database queries etc. to reproduce, isolate and fix service problems in an efficient manner. Enhance efficiency and productivity by creating simple tools e.g. shell scripts or requesting low level tools from development teams.
�Be able to support production environment on 24/7 basis and be on-call
�Create a knowledge base repository of product offering related standard procedures. Create, update, and enhance standard operating procedures and add them to the knowledge base for future use with guiding principles focused on ease of understanding and completeness.
�Act as a gate / point of entry between customer support organizations and platform delivery organization and limit the amount and impact of things that get into Platform.
�Become familiar with deployment and release of new products, assist in identifying opportunities to build additional tools with focus on efficiency, provide world-class service and support for OM services.
�Constantly strive to increase effectiveness and efficiency in resolving customer-impacting issues by identifying potential tools, processes, and opportunities.
�Learn and maintain strong working knowledge of pre-existing and new services. Train customer support engineers to increase first call/issue resolution and improve effectiveness of support organization.
�Initiate and participate in timely communication to all stakeholders as necessary during incidents through various avenues including trouble ticketing system, e-mail, phone, etc.
�Assist company in achieving Zero Down Time through feedback on production experiences with services, sharing risks and mitigating actions.

Competencies/Essential Skills/Qualifications:
�3+ years in a technical/support engineer role:
�Hands on knowledge of Linux Operating System, MySQL database, SQL, Oracle, Java, and XML required.
�Experience with SOA and enterprise application integration technologies and patterns strongly preferred.
�Customer service experience and the ability to remain focused are required.
�Strong analytical and troubleshooting skills.
�Must have the ability to work in a highly visible fast paced environment.
�A smart, results-oriented team player who has a proven track record in supporting complex Web-based systems in high volume enterprise-class environments.
�Dependability and a positive team player approach are critical.
�A strong desire to advance and develop technical skills.
�A strong desire for efficiency and intolerance of inefficiency
�Recognizes this organization as a �cost� and strive to limit that cost
�Must possess good written & verbal communication skills.

Primarily there are 4 areas of technical expertise we are seeking and which will be screened:
1. Linux Skills (Solid understanding)
2. Log Parsing skills Grep, awk, sed etc.(Solid Understanding)
3. Tomcat / Scripting (Decent experience with Tomcat and good scripting skills e.g. Perl etc.)
4. SQL / PLSQL skills. The qualified candidate will need to have experience using these query languages "Not" DBA experience but SQL programming language experience to be effective in this role.

Education/Training Required:
�Bachelor�s degree in Computer Science, Engineering or equivalent experience.

Additional Details:
�Position is based in Seattle, WA
�Occasional Travel required
�We are unable to sponsor new U.S. work visas at this time.
�Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

Electronics Technicians Needed!

2009-10-16T10:04:16-07:00

JustAnswer� is currently looking for qualified Electronics technicians and TV repair professionals to answer questions in a paid online forum. Get paid for answering questions on your own time to our rapidly growing customer base of over ten million and counting.

Are You Qualified?

If you are smart, caring and have valuable experience, then you should apply! We welcome technicians/mechanics who would like to use JustAnswer� as a primary or supplementary source of income.

Please note that, on average, about 10% of Expert Applicants are accepted.

Why Join?

1. Help others solve their problems (It's fun!)

2. Earn money for your knowledge

3. Flexible hours (We're open 24/7)

4. Build your online resume with customer testimonials & awards

5. Be a part of a community and learn from other Experts

TV Apply here

Electronics Apply here

Camera and Video Apply here

Car Electronics Apply here

Printers and Office Apply here

Exercise Equipment Apply here

More details can be found in frequently asked questions and the Expert Agreement.

Systems Administrator - Contract (Seattle / Pioneer Square)

2009-10-16T09:20:27-07:00

SYSTEMS ADMINISTRATOR (contract)
Screenlife, LLC is the creator and world�s leading manufacturer of DVD games, including Scene It?, the number one selling DVD game worldwide. The company's mission is to deliver premier, socially interactive games that bring a new dimension to the way the world has fun. Screenlife games are available in 9 languages, across 28 countries, and in more than 50,000 retail locations. A leader in entertainment licensing, Screenlife has established thousands of partnerships with major Hollywood studios, sports leagues, and recording labels, as well as actors, athletes, and musicians. For more information about Scene It? and other Screenlife games, visit www.screenlifegames.com.

SUMMARY
Screenlife is seeking a contract Systems Administrator to ensure efficient technical operations. The Systems Administrator will provide company-wide direction in areas of policy and planning for data processing security and related functions (communication, office systems, production department connectivity, etc). Ability to respond to needs in a digital, media-rich environment.

RESPONSIBILITIES
� Install, maintain and troubleshoot Windows 2003 and Linux servers
� Support enterprise applications, including MS Exchange 2003, Dynamics Financials, SCCM 2007, and custom-built apps
� Directly support users and executives
� Provide all necessary resources for new hires and departures, including accounts in Active Directory and various other systems
� Support mobile devices (Blackberry, iPhone)
� Maintain and troubleshoot printers, copiers, and fax machines
� Design, implement, and monitor server room HVAC and electrical systems
� Design and support internal network, including 1Gb/10Gb switches, HP Procurve, and Sonicwall VPN
� Manage NEC PBX phone system
� Work with ISP vendor to maintain firewall and email gateway configuration
� Monitor and troubleshoot distributed rendering system
� Support multi-tiered storage infrastructure
� Troubleshoot Windows XP/Mac OSX workstations and laptops
� Assist in the planning, design, documentation, and implementation of various systems to include desktop PCs, servers, network equipment, and software applications
� Develop, maintain, and monitor procedures for all server backups
� Monitor, plan, and coordinate the distribution of client/server software and service packs and anti-virus solution
� Make recommendations for new equipment and services to purchase and works with various vendors for procurement
� Assist in the organization and inventory of all hardware and software resources
� Deploy and maintain all audio-visual equipment (projectors, televisions, VTC)
� Plan and coordinate system maintenance and server room outages
� Coordinate with manager in preparing the annual IT budget
� Assist with user moves (relocate equipment and provision network/phone resources)
� Provide emergency on-call support

REQUIREMENTS
� 5+ years in Windows/Linux/Unix systems administration
� 2+ years in an end-user support role
� Experience with open source management tools (webmin/phpmyadmin/mySQL gui tools/FileZilla, etc)
� Microsoft Windows Server 2003-2008 OS and server roles (Active Directory, DNS, WINS, DHCP, DFS)

DESIRED SKILLS
� Ubuntu/RHEL/CentOS Linux
� FreeBSD (Isilon)
� TCP/IP and network troubleshooting
� Microsoft Exchange Server 2003
� Microsoft Dynamics
� Microsoft System Center Configuration Manager
� SQL 2005 and MySQL
� Apache 2 webserver
� CommVault or similar backup solution
� Experience with NAS storage and moderate to large amounts of data
� Windows XP
� Mac OSX 10.4-10.5
� Microsoft Office 2003-2007 (Windows and Mac)
� Final Cut Suite
� Adobe After Effects
� Autodesk 3ds Max
� Network monitoring applications (Opsview)
� Experience with 10Gb fiber networks
� Remote management tools (SSH, MS RDP)
� McAfee VirusScan and ePolicy server
� Deadline render manager/client
� FTP server

To apply for this position, please send your resume to recruiting@screenlifegames.com. Candidates must be willing to submit to a background investigation. Must have unrestricted work authorization to work in the United States. No agencies please. Screenlife LLC is an EEO/AA Employer.

Avalara - Customer Support Coordinator (Bainbridge Island, WA)

2009-10-15T17:35:13-07:00

Customer Support Coordinator
Reports To: Support Manager
Job Detail
We are currently looking for a Customer Support Representative to join our fast-paced, dynamic company. Candidate must be able to adapt a fast paced environment and change with our growing business. This position requires a quick learner who takes personal responsibility for customer satisfaction and completing tasks on time with a high level of detail.

Job Summary:
The Customer Support Representative is responsible for the support coordination of customer issues including serving as the main point of contact with our customer base. You will also be required to document each customer contact, escalate issues to the appropriate department and manage the resolution for the customer to insure a high level of customer satisfaction.

Requirements:
� A minimum of 2 years experience in a customer service role.
� Prior experience coordinating, or providing support activities including timely status updates to internal and external customers.
� Excellent customer service, written and verbal communication skills.
� Demonstrated excellence in efficiency and accuracy are necessary.
� Experience with Windows XP/2000/2003, MS Office Suite, MS Outlook.
� Ability to prioritize and multi-task.
� Ability to work independently and still make significant contributions to the team.
� Ability and willingness to work extra hours as needed.
� Previous experience with a fast-paced environment.
� Prior experience with one of the following ERP systems highly desired � QuickBooks, Sage MAS 90, MAS 200, MAS 500, Microsoft Great Plains, Navision, Axapta, NetSuite or other ERP Application.

Duties and Responsibilities:
� Maintain a high level of customer satisfaction through professional communication and consistent and timely follow up.
� Monitor and respond to phone / email / cases for new and existing product issues.
� Manage customer issues from initial reporting and documentation through resolution.
� Assist customers with dashboard, reporting, and company setup.
� Escalate technical issues immediately following departmental guidelines and follow-up regularly with the customer and internal resources to expedite issue resolution.
� Manage the installation process including welcome call, directing customer to the User�s Center to sign up for training and resources, and coordination of customer driven activities including scheduling of product installation.