Helpdesk Technician
The Annie Wright School is seeking a Helpdesk Technician to assist students, faculty, and staff with their technology needs. The Helpdesk Technician is responsible for end-user technical assistance with all operating systems, application software, and hardware (including replacing and installing components such as network interface cards, video cards, RAM, hard drives, and other similar components). The Helpdesk Technician also provides support/assistance with classroom technology needs. Classrooms are equipped with a variety of hardware including: printers, document cameras, projectors, Smartboards, digital cameras, video microscopes, interactive clicker systems etc. Availability and timely responses are important for the success of our technology integrated curriculum.
Compensation:
The Helpdesk Technician position is an on-site, 40 hour/week, year-round (12 month) position to begin on or about December 1st, 2009 and will report to the Director of Technology. Occasional evening or weekend technical support (for special projects or events) may be required.
This is an hourly position at $13-14/hr (depending on experience). Medical/Dental/Vision benefits are available at a subsidized rate.
Qualifications:
• Must successfully pass background check
• At least one year tech support experience – preferably in a school/educational environment
• Demonstrated experience in customer service – strong interpersonal skills are imperative
• Demonstrated experience supporting Windows XP, Mac OS X, Office 2003/2007, including Outlook with Exchange Server. Experience with instructional A/V equipment (document cameras, projectors, Smartboards, digital cameras, video microscopes, interactive clicker systems etc.) is a plus
• Experience with helpdesk software/systems and databases is preferred
• Proven flexibility when working with, and training, people with varying degrees of technical knowledge
• Conceptual understanding of computer networks. Demonstrated hands-on network experience (wiring, punch-down, troubleshooting etc.) is preferred
• Good oral and written communication skills
• Excellent problem-solving skills
• Proven ability to take initiative and follow-through; as well as the ability to deal effectively with change, and function as a member of a team
• Able to multitask in a busy environment without sacrificing attention to details
• Adaptable to changing work requirements
• Able to lift up to 40 pounds without assistance
Basic Duties:
• Answer telephones, provide preliminary troubleshooting assistance, initiate and update trouble-tickets, and follow escalation procedures as required
• Provide basic assistance to computer and/or voice system users such as: providing correct log-on procedures, equipment maintenance procedures, operation and system usage procedures, changing user passwords, and installing hardware/software
• Provide preliminary identification of problems encountered by network users to determine if they are due to equipment, network or application errors – creating trouble-tickets and escalating tasks to the appropriate personnel to achieve a resolution.
• Maintain service logs and/or on-line trouble logs, and inventories of computer and/or voice equipment and diagrams
• Create network accounts and change user passwords
• Set up new computers, printers, and other hardware; checking for proper operation.
• Troubleshoot software and hardware anomalies and perform basic hardware and software fixes.
• Perform related duties as assigned
Work Environment & Physical Requirements:
The Support Technician works in a typical office environment; sitting (most of the time) at a desk, table, or workbench. The Support Technician is often required to work in a classroom, office, or other space within the school. He/she may be required to lift computers, monitors/displays, or other equipment weighing less than 40 lbs. This may require bending or squatting.
Application Process:
Qualified candidates should submit (via e-mail only) a letter of interest and resume. Incomplete applications will not be considered. References will need to be made available upon request. Application review will begin on 11/9/09 and the position will be open until filled.
No phone calls please!
Annie Wright School is an Equal Opportunity Employer.
- Location: Tacoma
- Compensation: Hourly position at $13-14/hr (depending on experience). Medical/Dental/Vision benefits are available at a subsidized rate.
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.