Reporting to the operations director, the operations IT support manager has responsibility for managing the day-to-day work of the operations support team, scheduling, performance evaluation and feedback, staffing levels, and statistics reporting. This position is responsible for specific portions of our SLA, and interfacing with clients directly when necessary.
- Required Experience
- 2 years experience as support manager in 7x24 operations environment
- 5 years experience in IT support and/or IT operations role
- Excellent written and verbal communication skills
- Able to pass FBI criminal history evaluation and random drug tests
- Beneficial Experience
- Customer service
- Internet server technologies (Apache, IIS, PHP, PERL, Python, .net my/MS(sql), SSL, ASP, LAMP, Lasso, email, DNS, etc.)
- Data center operations
- Critical environments
- Highly available systems
- Personality
- Personal and professional integrity rules decision making process
- High standards
- Manager first, technologist second
- Metrics oriented
- Benefits
- Competitive salary
- 401k
- Medical/Dental/Vision
- 4 weeks paid time off per year
- Company holidays (determined year by year, 7 to 11 days)
- Metro Flex-Pass
- Free secure parking
Do not call regarding this position. Resumes will only be accepted via email and interviews will be conducted by appointment only.
- Location: Tukwila
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.