Do you have an interest in both computer technologies and IT managed services? We are looking for an experienced Technical Support Engineer to join a growing IT service support team. The candidate should have a strong background in end user technical support and be able to take ownership of customer issues and follow through, including email and phone communication. Triage support issues and if a resolution cannot be done timely escalate to senior engineers.
The company services over 120 small to medium size business that outsource there IT needs to our company. Customers include commercial real-estate, manufacturing, construction, medical and professional service based businesses. This is a great opportunity to learn new technologies, best in class services and be on the front lines of technology.
Job Description
• Provide diverse product support to local clients via telephone and email
• Maintaining a proactive customer support relationship with each customer
• Using enterprise class support tools to remotely monitor and support our clients
• Log detailed documentation of each customer interaction including email and phone responses
• Availability M-F 8:30 AM to 5:00 PM
• Maintain documentation of known issues and provide input for customer documentation
• Work in a team environment and contribute to supporting loyal customers
Required Skills:
• Minimum 2 years experience in a help desk or technical support position
• Associates or bachelors degree
• Excellent vocal and written communication skills
• Excellent troubleshooting and problem resolution skills
• Ability to organize and prioritize multiple tasks
• Ability to assemble and configure a PC using multiple architectures
• Ability to diagnose hardware and driver problems in Windows / PC architecture
• Ability to diagnose IP network problems in both LAN and WLAN environments
Required Knowledge (Basic Understanding)
• Expert in network technologies and troubleshooting
• IP router configuration
• NAT
• Firewall
• OSI network model
• TCP/IP
• Subnet mask
Please do not apply if you do not meet the above requirements
Preferred:
• BA in MIS / Information Systems
• Network+ Certification
• A+ Certification
• BS in Computer Science
• MCP Certification
We are an equal opportunity employer. This position is located on the north side of Queen Anne about 10 minute drive from downtown Seattle; we do not pay relocation costs.
To apply please send your resume to jobs@swatsystems.com Attach your resume is a Word format and come be part of the SWAT team. Please do not apply if you do not meet the above requirements
- Compensation: 13/hr to $17/hr
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.