Aloha~
Tommy Bahama defines elegant tropical living with men's and women's fashions, denim, swimwear, accessories and a complete home furnishings collection. Tommy Bahama, the purveyor of island lifestyles, is looking for a qualified Technical Support Analyst to join our Information Technology team. This position is 2nd shift, 5pm-1am M-F.
MISSION
Provide technical support for all Support Center issues, including but not limited to: desktop hardware and software, printers and business applications. Provide technical support for network users at all Tommy Bahama retail and restaurant locations as well as corporate locations.
KEY RESULTS AREAS
• Receive trouble reports from users and/or network alarms
• Assign initial severity level for incidents
• Involve appropriate Tier II and III support resources for incident resolution
• Inform user groups of incident occurrences and provide periodic status and resolution ETA
• Document incidents and resolution summaries
• Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
• Provide 7X24 on-call support for high-severity incidents
EXPERIENCE, TALENT AND EDUCATION
Minimum of 2-3 years of working experience with computer hardware and software.
Experience working with a Microsoft-networked computer environment.
Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
Manage and prioritize multiple tasks under pressure.
Excellent verbal communication skills.
Excellent phone and e-mail etiquette and customer service skills.
Background check required.
Tommy Bahama is full of smart, creative islanders. We support a work hard, play hard culture and hope you are ready for the challenge. We provide excellent compensation packages, including medical/dental/vision benefits, generous clothing discounts, aloha/paid time off, and much more.
HOW TO APPLY
For consideration, please apply online
http://www.tommybahama.apply2jobs.com. Find out more about Tommy Bahama on our website: www.tommybahama.com.
Tommy Bahama is an Equal Opportunity Employer.
We look forward to hearing from you. Mahalo (thank you)!
- Location: Seattle
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.