thePlatform, a subsidiary of Comcast and the industry-leading provider of broadband video management and publishing solutions, is seeking a Service Operations Center (SOC) Engineer. This is a fantastic place to work, and was recently voted third-best company to work for in 2009 by Seattle Business Magazine.
thePlatform helps content providers, broadband media sites, and mobile businesses solve their unique media publishing requirements. Our proven media management and publishing technology services scale with our customers' operations and support their business model with an open, versatile approach to providing an ideal technical solution for their needs.
Our technology is a hybrid of J2EE and .NET. It's backed by a database and distributed asynchronous services. It's an enterprise product and a 24/7 hosted service receiving millions of hits per day. We've helped our customers connect dozens of technologies and applications using our products.
Responsibilities:
• Handle first-tier support for technical and developer questions from our customer base. These range from application support and end-user questions to problems accessing our customer-facing systems.
• Deliver first-tier support and diagnosis of problems with our Web-based enterprise application and various vertical applications.
• Diagnose problems with applications running on our core servers.
• Monitor applications and servers using SiteScope, Zenoss and other similar utilities and respond to any alerts from the system.
• Perform simple network traces and troubleshooting.
• Participate in the creation of Knowledge Base articles for end-users.
• Work with application developers and our QA team to isolate customer issues.
• This position is for a 24/7 staffed operations center and involves late night, early morning, and week-end shifts.
Requirements:
• End-to-end experience in the support of Web-based applications.
• Familiarity with structure of modern enterprise Web applications: the user interface, application server, and database.
• Significant application support background. You've participated in the testing or support of web based solutions or other enterprise software.
• Networking troubleshooting skills.
• Proven ability to work independently.
• Customer-first attitude and strong communication skills, with a keen analytical and structured approach to problem solving.
• Familiarity with Java, .NET, JavaScript, HTML, XML desired.
• Experience with any of the following a plus: e-commerce applications, streaming media, J2EE Application servers, SQL Server or Oracle, Web Services, Microsoft .NET development.
• BS/BA in a related field or equivalent experience is required.
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor or transfer H-1B candidates at this time.
This position will be filled at thePlatform headquarters in Seattle, WA. thePlatform offers competitive compensation and benefits. Please send your qualified resume to jobs@theplatform.com.
- Location: Downtown Seattle
- Compensation: DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.