Support / Level I Help Desk
TSC Inc. is a growing, IT company with a diverse clientele. We are seeking a Level I Help Desk position to provide support to our clients and staff. This is a fulltime position that offers opportunities to grow within our company. We pride ourselves on customer relationships and it has proven to be a successful model. Be part of this exciting opportunity!
PERSONALITY REQUIREMENTS
• Excellent communication skills, both written and oral, are extremely important. You must be able to effectively communicate with customers who come from a wide variety of backgrounds.
• Fast learner, well organized, detail oriented, proactive and self-motivated problem solver.
• Honest, reliable, punctual and must possess a good work ethic.
TECHNICAL REQUIREMENTS
• Experience supporting Windows XP/Vista operating systems
• Experience supporting Windows 2003/2008 Server
• Experience supporting Windows Small Business Server
• Ability to plan and manage the installation, upgrade, repair and replacement of desktops, and peripherals
• Ability to plan and manage the installation, configuration, and upgrade of most office software applications
• Ability to provide technical support and problem resolution for unfamiliar software and hardware
• Ability to setup and troubleshoot basic networks
• Technical hand-holding coupled with excellent people skills -- some clients require more tact and guidance from a tech than others
RESPONSIBILITIES
• Helpdesk duties will range from being the primary person to enter emails and phone calls into our support tracking system and to providing first level technical support remotely to a client
• Help to Monitor and Maintain networks, by working with our proactive monitoring and alert systems; including but not limited to system health, backups, and security.
• Maintain close contact and open communication with clients until an issue has been resolved; maintain detailed work logs and technical documentation
• Install, configure, and troubleshoot software and hardware for desktops, peripherals, laptops, mobile devices, networks, and servers; manage monthly patch and upgrade process for workstations, servers, operating systems, and major applications
Compensation
Annual base compensation will be based on experience but will fall between $12 – 16 per hour. Competitive benefits package include 3-weeks of paid time off, fully-paid medical and other benefits.
Apply
Email a resume to jobs@tscinc.com
- Compensation: Annual base compensation will be based on experience but will fall between $12 – 16 per hour.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.