We are working on a Help Desk Support Technician position for a local medical clinic.
Summary
Help Desk Support staff provide level one support for all users, including troubleshooting and resolving computer problems and managing network user account, email and internet permissions.
This job is primarily on the PHONE!
Pay: $14.00/hr
Location: Mercer Island
Duration: Direct Hire
Primary Responsibilities
• User support and customer service;
• Respond to staff questions regarding all company supported applications and hardware;
• On-site and remote support for simple installations, upgrades and repairs;
• Become familiar with fundamental operations of commonly used software, hardware, and other equipment and the troubleshooting steps to identify problems with them;
• Troubleshoot and resolve minor computer problems (hardware, software, user access, etc.);
• Contact vendors to initiate warranty repairs;
• Contact internet providers for service interruptions;
• Escalate issues to appropriate contact person;
• Support and uphold corporate and local IT policies and directives;
• Communicate and serve as liaison between staff and other IT staff;
• Document resolutions for future reference;
• Update Internet and Intranet website information (i.e. new locations, documents, announcements, images, etc.);
• Additional responsibilities as assigned.
Special Considerations
• Strong analytical and problem-solving abilities;
• Exceptional customer focus and interpersonal skills;
Knowledge and Skill Requirements
• Exceptional written and oral communication skills, with a focus on listening and questioning;
• Strong documentation skills;
• Ability to effectively prioritize and execute tasks quickly based on identified need
• Experience with Microsoft Office 2003 and/or 2007 Professional
• Two years professional computer experience required
• Previous Help Desk experience is preferred
• Familiarity with the following is valuable:
o Windows XP Professional or Vista Business and/or Ultimate operating systems
o SharePoint, HTML or other web design/programming
If you are interested in applying please send me a word documented version of your resume!
anniep@nuwestgroup.com
- Location: Mercer Island
- Compensation: $14.00/hr
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.