Job Description
We are a small but established Seattle software company that is in immediate need of a Senior Support Engineer. Our organization is privately held, profitable and our customer base is growing.
Our primary offering is a software solution used by large organizations to track and manage physical assets using barcode and RFID technology. Weve sold the solution to many large enterprises as well as mid to small-size businesses including Western Union, MGM/Mirage, Aflac, Pfizer, and others. As we expand, we require a responsible, capable, technically proficient support representative who can work independently to support our customer installations, ensure customer satisfaction and minimize costs to AMI.
Our software product spans a wide range of Microsoft technologies including ASP.NET, WinForms, Windows Mobile/CE, .NET Compact Framework, web services, and SQL Server. Proven experience with administration of these technologies is required.
In addition to a traditional support engineering role, there is a software test engineer role - weve found that the person responsible for supporting our clients is often the best at finding ingenious ways to break our software. Were looking for someone who has significant experience testing IIS/ASP.NET web applications and is comfortable with troubleshooting tough issues with them.
C# programming skills and whitebox testing experience would be a welcome bonus skill. Windows Mobile development, administration and testing experience are also a major bonus.
Job responsibilities
Configuring Windows, IIS virtual directories, and SQL server databases.
Deploying and configuring .NET applications, SQL Server databases.
Deploying and configuring Windows Mobile applications and devices.
Assisting customers with installation and troubleshooting of our enterprise software.
Assisting customers with Windows Mobile device issues.
Assisting customers with network connectivity, security and firewall issues.
Debugging Windows, IIS and SQL Server configuration problems.
Writing and executing blackbox test cases of web, mobile, and Windows applications.
Filing and tracking defects and working with developers to drive them to closure.
Owning and managing the defect and support case databases.
Qualifications
4-year college degree or equivalent experience.
5+ years of senior technical support experience in an
Proficiency with administering a Windows Server lab environment (virtual machines, Windows networking, security, general administration).
Proficiency with SQL Server administration and T-SQL literacy.
Experience testing, deploying, and configuring IIS and .NET applications (Applicants will be tested).
Experience implementing whitebox testing, automated testing, and web test tools.
Organized technical communication skills, English language proficiency, and the ability to concisely distill complex technical issues.
Desirable Skills
C# programming skills.
Experience with mobile device testing Windows Mobile devices.
Company Information
Asset Management International (AMI) is a software company located in downtown Seattle, WA. Our software products are used by larger companies to track their IT equipment and software deployments more effectively using web and mobile device technologies. Our customers include Department of Homeland Security, Department of Defense, Unisys, Pfizer, Unilever, and United Airlines.
We are a relatively small Microsoft Certified ISV comprised of young, motivated people who have a mature attitude toward software development. Our career pedigrees include Microsoft, Starwave/Disney, Getty Images, Handspring, and Loudeye. We believe strongly in SDLC procedures, OO architectures, and user-centric product development. We are on the leading edge of what is being done with Microsoft .NET technologies, particularly in enterprise products for mobile devices.
- Location: Pioneer Square
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