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TO APPLY FOR THIS POSITION PLEASE VISIT OUR WEBSITE AT http://tbe.taleo.net/NA11/ats/careers/jobSearch.jsp?cws=1&org=WATCHGUARD

Organization
Since 1996, WatchGuard has been building award-winning unified threat management (UTM) solutions that combine firewall, VPN, and security services to protect networks and the businesses they power. Our newest appliances represent the next generation of network security: extensible threat management (XTM). All of our solutions feature reliable, all-in-one security, scaled and priced to meet the security needs of every-sized enterprise. Our products are backed by 15,000 partners representing WatchGuard in 120 countries. More than a half million signature red WatchGuard security appliances have already been deployed worldwide in industries including healthcare, education, and retail. WatchGuard is headquartered in Seattle, Washington, with offices throughout North America, Europe, Asia Pacific, and Latin America.

Position Overview
WatchGuard is looking to hire an IT Support Administrator III immediately. This individual will provide helpdesk support to the current installed base of local and remote users. The environment consists primarily of Microsoft products, Cisco network hardware, and Avaya based PBX. An ideal candidate would be an extremely customer-focused and organized individual. They would also possess a moderate of experience related to networking, workstation hardware, and user operating systems and applications. This position may require non standard work hours including evenings and weekends.

Responsibilities
This position has the following duties and responsibilities:

• Provides senior-level front line helpdesk support to WatchGuard employees who request assistance
• Utilize help desk software to enter and track open support tickets
• Follow-up with customers prior to closing a case
• Escalate server, network, and application issues to the appropriate resources
• Administer user accounts for multiple software packages
• Imaging and deployment of workstations
• Automation of software installation
• Scripting of logon scripts and image creation
• Perform asset control for hardware and software
• Assist with leased laptop returns and deployments
• Administration of various computer systems and applications
• Administration of various network related systems and applications
• Participate in a rotating 24 hour On Call pager support schedule
• Perform other related duties as required

Educational, Knowledge, Skills, Certifications/Licenses, Competencies

• Some college or technical Classes preferred with a major in Information Science or Software Engineering, however relevant industry experience may be substituted
• C+, MCP, MCSA, or MCSE is not required but a plus

Minimum Qualifications
The following qualifications are expected in order for the candidate to be highly successful:

• 3+ years of helpdesk support experience, preferably in a midsize to large environment.
• Ability to prioritize tasks
• Excellent communication skills via email and phone
• Customer service skills are a must
• Demonstrated ability to multitask
• Excellent follow-up skills
• Strong interpersonal skills with the ability to work well in a self directed team environment
• Maintain a high energy level and a strong sense of urgency
• Uses independent judgment
• Strong experience with Microsoft platforms: Windows XP, the latest versions of Outlook, Office and Internet Explorer, and other major applications
• Hardware experience with desktops and laptops (Dell preferred)
• Prior SMS or scripting experience is a plus, but not necessary
• Understanding of Internet security a plus

This position requires the following experience:

• 3+ years of workstation and helpdesk administration experience
• Experience building, deploying and maintaining workstations on the Microsoft Windows platform
• Customer Service or Help Desk experience in a fast-paced work environment

Working Conditions
Position primarily works in an office environment. Use of computer equipment required. Some bending and lifting, up to 40 lbs will be required. 24 hour On Call pager support will be necessary on a rotating basis or as needed. Travel Requirements

• Minimal travel is required

TO APPLY FOR THIS POSITION PLEASE VISIT OUR WEBSITE AT http://tbe.taleo.net/NA11/ats/careers/jobSearch.jsp?cws=1&org=WATCHGUARD

WatchGuard Technologies Inc. is an equal opportunity employer.

• Location: Seattle
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.