F5 is the world leader in Application Delivery Networking. We provide solutions that make sure business applications are always secure, fast, and available. Over 16,000 organizations worldwide trust F5 to keep their applications running.
Our Employees
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.
Position Summary
The ENE position is the technical interface between the Global Services organization and all other company departments. This position is expected to have complete product knowledge and ability, technical sales ability, and expert, in-depth network engineering knowledge, including design and troubleshooting. ENEs will spend about 70% of their time doing escalations work and 30% working on other departmental projects.
Responsibilities:
- Handle technical issues of any complexity with minimal need for supervision or assistance.
- Assist Engineers by verifying network solutions and ensuring that appropriate products and services have been selected to satisfy client requirements.
- Provide Tier-3 support for the Field Services, Network Support, Consulting and Training organizations.
- Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements.
- Provide support for the entire F5 product line, and all versions of software code and hardware.
- Review, test and create content for F5's technical knowledgebase, AskF5 (tech.f5.com).
- Be responsible for all CERT and security release alerts to customer install base while working with product development.
- Handle release of PTFs (Product Temporary Fixes).
- Mentor other F5 technical groups.
- Direct interaction with Product Development group on behalf of all external organizations and customers.
Qualifications:
- Minimum five-plus years relevant work experience.
- Undergraduate Computer Science degree or equivalent work experience.
- Expert technical knowledge of TCP/IP and UNIX, particularly BSD variants.
- Demonstrated experience and expert-level knowledge with network devices (routers, switches, etc.), including such topics as HTTP headers, ISO layers, and TCP flags.
- Expert knowledge of VPNs, in particular SSL-based VPNs and DNS admin experience.
- Familiarity with F5 load balancing and security products like BigIP and FirePass preferred.
- Strong interpersonal and presentation skills, both oral and written, with the ability to articulate and educate customers about complex technology in a simple way.
- Ability to diffuse complicated technical and political situations with enterprise customers.
Physical Demands and Work Environment:
Duties are performed in an office environment while sitting at a desk or computer table. This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material.
Benefits:
We provide competitive salaries, a world class benefits package, including 100% of the premium for employee medical, dental and vision insurance, highly subsidized premiums for dependent coverage, 401K match, employees stock purchase plan, 18 days paid time off within the 1st year and 8 paid holidays, life insurance, short & long term disability insurance, tuition reimbursement, and much more.
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
- Location: Lower Queen Anne
- Compensation: Competitive salary & excellent benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.