IT Consultant
About Us
We are a growing IT solutions firm focused on small businesses. We provide comprehensive IT solutions, including servers, workstations, software, solar-powered web and email hosting, and 24x7 emergency support. We are gay-owned, home-based, and dog friendly. As we grow, we’ll be moving into an office space, but with the current economy, being home-based helps us conserve our financial resources and reduce our environmental impact.
We’ve been in business since 2004 and have had a stable growth pattern, even during the current challenges with the economy. While other IT service companies have closed their doors, we’re expanding and see this downturn as a chance to invest in our future. With a profitable track-record, good reputation, and a friendly team of employees, we look forward to the changes that occur with the evolution of our small business.
We’re located in Shoreline and serve clients in the greater Seattle area. The majority of our clients are located in downtown Seattle. We have several remote access technologies that we use to provide fast and cost-conscious assistance and to reduce the environmental impact of driving.
You can find out more about us at www.cgtechservices.com.
Job Description
We’re looking for a friendly, professional, and reliable person to join our team. This person will provide direct IT support and consulting to our small business clients. As an IT Consultant, you will be responsible for taking care of any tasks, including installing, configuring, and troubleshooting servers, workstations, and networks, and provide business consultation to our clients explaining their options and helping them select the best IT solution for their business needs.
We are looking for more than just a good technician. We’re looking for an IT perfectionist with good communication skills, good people skills, and an understanding of how our recommendations financially impact our clients.
Responsibilities
• Respond to email and phone requests for IT support
• Providing recommendations for how a client can improve their IT infrastructure and systems to grow and/or stabilize their business.
• Identify areas to improve use of technology in business processes.
• Participate in shared schedule of reviewing server and network equipment logs.
• Participate in shared 24x7 weekly on-call schedules.
• Participate in staff meetings discussing clients’ issues and resolution options.
• Review clients’ entire IT infrastructure on a recurring basis to identify limitations and suggest improvements.
• Stay current with industry trends and learn about new technologies.
• Work with project manager on infrastructure projects, such as office moves, branch office expansions, office consolidations, server upgrades, and entire start-to-finish projects involving start-ups.
• Follow Microsoft and other vendor and internal best practices.
• Read Microsoft best practice documents to stay familiar with Microsoft recommendations.
• Proactive monitoring of infrastructures to identify and resolve issues before downtime occurs.
• Network connectivity troubleshooting and maintenance.
• Coordination of service requests with third-party technology providers, as needed.
• Communicate with client and support team about status of issues.
• Work outside of regular business hours to handle emergency and after-hours maintenance and configuration needs.
Qualifications
• Experience interacting with and supporting end-users and business managers and owners troubleshooting and resolving hardware, software, and networking issues.
• Strong desire to stay current on new technologies.
• At least 5 years experience working with Windows Server and Exchange.
• Ability to interact with a client to determine how to select, size, and configure servers for the client’s business. This includes determining the current needed capacity and the future growth of the organization.
• Flexible and adaptable attitude to work in a range of environments from cleaning up wiring closets to meeting with business owners and stake-holders.
• Experience installing, configuring, and managing network equipment (firewalls, switches, etc.) from vendors such as Netgear, SonicWALL, and/or Cisco.
• Familiarity with Dell and HP/Compaq servers.
• Understanding of network protocols and Internet connectivity.
• Ability to create and maintain clear, concise, and detailed technical documentation and case notes.
• Confidence to start working on a task without significant background information.
• Professional and friendly customer service skills.
• Able to provide reliable transportation.
• Able to carefully lift servers and equipment weighing up to 50 pounds.
• Comfortable working in a dog-friendly environment.
• Comfortable working for a home-based business.
• Willingness to grow and change as the business grows and changes.
Certifications
The ideal candidate would have at least one MCP in a current Microsoft server technology, but would preferably have a current MCSA, MCSE, and/or an MS Small Business Server Specialist certification. If you do not currently have your MS SBS Specialist certification, you’ll be required to attain this designation within six months of hire.
Compensation
We pay our employees on an hourly basis. We’re committed to providing a work/life balance and find the salaried model can quickly lead to burn out. Your hourly wage is dependent on the type of work you’re doing. When working with a client, your hourly rate will be between $40-60 per hour. When not working with a client, your hourly rate will be between $10-30 per hour. You billable utilization will vary based on several factors, but ranges between 40% and 80%. More details and information can be provided during the interview process.
Our benefits package includes medical benefits, dental coverage, life insurance, short-term and long-term disability insurance, 2 weeks of paid time off and 2 weeks of unpaid time off, 7 paid holidays, and a company-matching retirement plan.
Equal Employment Opportunity Policy
CG Tech Services, Inc. prohibits discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status or any other basis of discrimination prohibited by applicable local, state, or federal law.
Application
Please email us your resume and cover letter explaining how you think you would be a good fit for our company and our clients. Thank you for your time, and we look forward to hearing from you. We apologize in advance for not responding to all submissions.
- Location: Seattle/Shoreline
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.