`The lululemon athletica EDUCATOR
Who You Are: Educator
Who Your Leader is: Store Manager / Assistant Manager/Showroom Manager
Where you spend your time: Store/Showroom Floor
The lululemon Community You work in: Open
Status: Non-Exempt
THE MISSION OF AN EDUCATOR (The Role):
Educators at lululemon athletica do just that! They educate! Their main role is to effectively educate
our guests on the fabrics, features, fit and function of our product, our culture and the communities we
belong to. By educating guests we empower them to make decisions for themselves based on the facts
that we offer them. By doing this, the guesswork is taken out of shopping for customers, and a ‘Wow!
It’s You!’ guest experience is created, leaving customers with the knowledge to educate others on
behalf of lululemon athletica. Authentic conversations are key to delivering the ultimate guest
experience by relaying your experiences with lululemon products to the guest. Involvement in
teamwork is highly emphasized and the focus is placed on turning a ‘no’ into a ‘yes’ whenever possible.
A DAY IN THE LIFE OF AN EDUCATOR (The Tasks):
Education and Guest Experience:
Provides guests with world-class ‘education’ and guest experience in the areas of product,
culture, and community by speaking authentically about product use through their own
experiences
Product Education: communicates special features, benefits, fabric properties, usage, and best
care instructions
Culture Education: ‘demonstrates’, the culture held within the company, including: attitude of
fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and
in-store discussion of lifestyle (i.e. yoga, fitness, health and fun)
Community Education: ensures guest is aware of in-store community bulletin board – for
information and resources regarding yoga and other health, fitness and related community
information
Floor Duties:
Creates excitement and FUN for our guests on the retail/showroom floor
Receives/processes stock received from warehouse, involving: unpacking, counting, tagging as
required, folding, sizing and placing on the floor, with overflow stock in back room and stored
areas
Revised June 15, 2007
Assists in preparing the store for the day including: replenishing garment styles and other
merchandise by color, size, and quantity requirements; folding, sizing, and merchandising as
required
Answers phone inquiries as required
Ensures stock replenishment in work areas
Ensures items from change rooms are returned to appropriate area - sized and tagged
Prepares pants for hemming including pinning, completing necessary documentation
(customer/store hemming slip); and educating regarding timelines for completion
Arranges for mail and/or delivery, as required, to other locations and/or warehouse
Completes assigned clean up evening duty
Utilizes the Point of Sale cash system, processes payments, refunds and exchanges and issues
gift cards
Prepares alterations for pick up the next day
Unpack boxes for inventory as required. Boxes can weigh 10 - 30 lbs
Under the direction of the Store/Assistant/Showroom Manager performs/completes other
additional project, duties, and assignments as required and/or by request
EDUCATOR ‘MUST HAVES’ (The Knowledge, Skills and Qualifications):
Passion, knowledge and involvement in yoga, and/or other fitness, health or sports activities
required. We expect that you will be enrolled in participating in weekly fitness activities in and
out of the store with the store team
Strong personal sense of style and athletically minded
Upbeat, optimistic, passionate, friendly and authentic
Excellent team player and ability to work independently
Responsible and dependable
Proactive and solution-oriented
Excellent communication skills – verbal and written
Extraordinary guest interaction, organizational and time management skills
Ability and willingness to accept and provide feedback
Completion of grade 12 education – preferred
AN EDUCATOR’S WORK WEEK (the Hours):
Part-time is up to 23 hours per week; full time is 24 - 40 hours per week. Time is spent educating on
the retail floor; at least one day per week is a weekend day/night.
SELF DEVELOPMENT AND LEARNING (the Growth):
Proactively acquires knowledge / education regarding company general information, news
bulletins, store policy, processes, quality control, new garments/styles, customer
feedback/experiences, and staff information/communiqué by consistently reviewing:
o lulunet
o lululemon.com
o Staff Communication Book
o The Training HUB
o The Juice
- Location: Pacific Place/downtown
- Compensation: $10 per hour plus possible bonus and commission, free fitness classes!
- This is a part-time job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.