Careers at Paula’s Choice
About Us
Paula’s Choice is an internet-based cosmetics company with distribution in North America, the European Union, Southeast Asia, and Australia, with ongoing plans for expansion. Paula’s Choice is seeking experienced, talented individuals to help lead the company into their next phase of growth.
Our founder, Paula Begoun is the best-selling author of several books about the cosmetics industry including Don’t Go To The Cosmetics Counter Without Me. Over the past 25 years Paula’s exhaustive research and quest for high quality, reasonably priced products led her to develop Paula’s Choice in 1995, her own premier product line of makeup and skin care products.
All positions require applicants to be within the Seattle area (Paula’s Choice headquarters are located in Renton, Washington).
Why Work Here?
• Paula’s Choice is a fast-growing, team-oriented company with generous compensation and benefit packages.
• Paula’s Choice boasts remarkable products, a strong reputation, and a loyal and established consumer base from around the world.
• Paula’s Choice offers an encouraging and cooperative work environment.
• Paula’s Choice is an energetic and dynamic company with a dog-friendly workplace policy.
Don’t miss your chance to be part of a company based on solid principles of integrity and empowering consumers.
Customer Service/Marketing Sales Consultant
Job Description
Paula’s Choice is looking for an experienced and dedicated Customer Service/Marketing Sales Consultant to join our team. As a high level member of our service team, you will be acting as a brand ambassador by cultivating our brand awareness to our domestic, international consumers both wholesale and retail.
As a Level III Customer Service/ Marketing Sales Consultant, your primary responsibility will be cultivating, promoting and driving our wholesale partner program to the next level. Ultimately, you will become the driving force behind our reseller model called Paula’s Choice Partner Program. This will include conducting sales calls by using a house list our clients working to increase sales, ensure client satisfaction and promote product sell through. Additionally, you will need to identify new sales targets to increase this area of our business, assist the marketing department in the planning and execution of promotions related to our reseller program and provide customer support ensuring clients receive needed ongoing training, sales support and new product samples/materials.
Along with all of our Customer Service Consultants you will also be responsible for answering, researching and resolving customer questions, inquires and concerns in an accurate, efficient and timely manner which you must be able to communicate effectively through various forms of mediums such as live chat, e-mail and telephone.
You will need strong account management experience combined with a track record of success in selling products and services.
Responsibilities:
• Understand and sell the Paula’s Choice brand and philosophy
• Implementing marketing strategies - working with marketing, sales, and our admin team you will implement strategies to increase sales and raise brand awareness related to our PC Partner program
• To develop and implement a promotions and communications plan that will build relationships with our PC Partner clients and ultimately increase sales. To include PR, advertising, direct mail, web marketing and other innovative communications methods
• Creating new ideas and development of support materials for the PC Program
• Manage wholesale partner program accounts and records
• Coach PC Partners in the best practices of Paula’s Choice merchandise strategies, standards, and presentation
• Work with service and marketing teams to ensure they execute our deliverables
• Trouble shoot all customer issues
• Make product suggestions and answer customer’s questions
• Process orders returns and exchanges (retail & wholesale)
• Handle business correspondence as needed
• Communicate effectively via telephone and Live Chat
• Process orders correctly and efficiently
Skill requirements:
• 2-5 years experience as a Customer Service/Sales Consultant, Lead or Wholesale Business Representative preferably with a retail sales background
• Proven high level leadership experience
• Professional sales experience
• Strong independent work ethic, business acumen and desire to build a wholesale partner program from the ground up
• Understanding of merchandising
• Strong drive, energy and initiative
• Professional and friendly telephone voice
• A strong passion for customer service
• Excellent verbal and written communication skills
• Prior experience utilizing Live Chat
• Accurate and fast data entry skills
• Interest or background in Cosmetics or Skin Care a plus
• Experience with e-mail correspondence
• Ability to work in a face paced environment
• Ability to handle oneself gracefully under stress
• Computer skills including but not limited to: Word, Excel, PowerPoint, Internet, Email and ability to master our internal website
Physical Requirements:
• Able to sit for long periods of time, up to eight hours
For Consideration: E-mail your resume to:
Careers@paulaschoice.com
Mail to: 1030 SW 34th Street, Suite A, Renton WA 98057
Fax to: (425) 988-6072
We do not accept calls or drop-ins. Paula’s Choice is an energetic and dynamic company with a dog-friendly workplace policy.
Paula’s Choice, Inc. is an Equal Opportunity Employer.
- Location: Renton, WA
- Compensation: DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.