Avvo (www.avvo.com) is changing the way consumers solve their legal problems. Our core products include the largest lawyer directory on the Web, a Q/A forum that receives thousands of legally related questions and answers per week, and thousands of how-to guides that help consumer research legal issues. By getting consumers more information and better guidance, while at the same time getting great lawyers more business, Avvo is a revolutionary service that has grown by leaps and bounds since its launch in June 2007.
We are currently looking for an experienced Customer Care Specialist to be the front line contact via email and phone to our customers. This position primarily assists lawyers with problems and/or questions about their online profiles.
Responsibilities:
• Assist in responding to email and phone inquiries from lawyers and consumers with a positive attitude and quick response time
• Troubleshooting and problem solving
• Assist in implementing department goals and makes recommendations to management to improve efficiency and effectiveness
• Support Customer Care Manager in daily tasks
• Assist with data entry when needed
Qualifications:
• Minimum of 2 years experience in an online and/or phone customer service role
• Experience dealing with difficult customers in a professional, patient manner
• Ability to work independently but have good instincts about escalating and prioritizing
• Strong problem solving skills
• Strong written and verbal communication skills
• Solid computer experience, including internet and Excel
This is a contract-to-hire position with great benefits and equity once full-time. Please send your resume and salary requirements to jobs@avvo.com.
- Location: downtown seattle
- Compensation: $12 - $14/hr.
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.