We are a 50 person software development company in Lacey, WA looking for a Customer Support Specialist - Technology to assist with the following responsibilities:
• Provide IT/Technology specialist resources in the Customer Support Unit, in the areas of configuration, platforms, networks, software and hardware compatibility, servers, infrastructure assessments, installations, implementations, etc.
• Diagnose and resolve complex customer questions or problems over the telephone/internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Inform management and/or product development team of ongoing or recurring product problems.
• Stay abreast of current technology in products, design changes, and new products offered.
Requirements:
Minimum 10 years current experience supporting complex software products
Recent experience supporting web-based applications highly desirable
General programming knowledge a plus
Microsoft IIS setup, configuration, and troubleshooting (S/C/T)
Microsoft ASP.NET S/C/T
Microsoft Windows server S/C/T (versions: Win2k3, Win 2k8), including server hardware knowledge
Microsoft desktop S/C/T (versions: Win XP, Win Vista), including PC hardware knowledge
Microsoft SQL Server S/C/T (versions: 2000, 2005, 2008)
Basic Network S/C/T knowledge for assisting in triaging contributing network conditions
Good data gathering, technical research, and statistical analysis skills
Excellent communication, writing, problem-solving, and customer service skills required
Bachelor’s degree in computer science/management information systems, business, or engineering.
Go to our website: www.allianceenterprises.com, and click the Careers Page, to apply for this position.
- Location: Lacey, WA
- Compensation: Based on Experience.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.