To apply go to www.acs-inc.com
click under "careers"
Use Requisition ID 31162
Full/Part Time Full-time
Location Tumwater , WA
Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
Essential Functions/Primary Responsibilities
· Receive and terminate calls using company computer and telephonic equipment.
· Verbally deliver message displayed on a computer screen using a telephonic headset.
· Calls are not “scripted” and require Inbound Wireless CSR to interact with customers in a low or non-structured manner to obtain/convey information, or capture information correctly.
· Input information into a computer system while speaking on the phone.
· Appropriately respond to questions according to client and company expectations.
· Maintain minimum standards of call volume productivity and other project goals per company expectations (ratio of order to calls taken, maintaining standard call length, etc.)
· Tactfully handle confrontational or stressful interactions with the public.
· Accurately and reliably complete supporting paperwork, as required.
· Participate in ongoing training to maintain a high level of product knowledge and presentation skills.
· Regularly and reliably report for and complete entire shifts as scheduled.
Knowledge, Skills and Abilities
· High school diploma or GED.
· Open availability for regular call center hours Monday-Sunday 5:45-11pm.
· Excellent reading, communication and interpersonal skills. Must speak English fluently.
· Ability to communicate effectively using telephonic equipment.
· Ability to use a computer and frequently input data while speaking with customers/clients, requiring computer aptitude and typing skills of 25 words per minute minimum.
· Excellent customer service skills; ability to handle stress and act tactfully with customers and coworkers.
· Ability to process and implement new information in a timely manner.
· Willingness and ability to participate and work effectively as a team member with coworkers and all of members of management.
· Ability to handle confidential financial and personal information appropriately.
· Frequent judgment, reasoning, patience, and negotiation when interacting with customers, clients and coworkers.
· Ability to maintain acceptable incoming call volume. Active on telephone system for 90% of scheduled shift, this includes sitting for long periods of time in front of a terminal in a cubicle.
· Continuous speech and hearing for interactions with customers, clients and coworkers.
· Ability to read and understand written material and information stored on computers and in hardcopy.
· Must pass a background check and drug screen.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.
- Location: Tumwater
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
PostingID: 1454259678