Support / Level I Help Desk
We are seeking a Level I Help Desk position to provide support to our clients and staff. This is a fulltime position.
We pride ourselves on customer relationships and it has proven to be a successful model. Be part of this exciting opportunity!
Responsibilities Include:
• Delivering high-level customer service utilizing technical and interpersonal problem-solving skills.
• Monitor the Help Desk e-mail inbox including prioritizing and responding appropriately.
This includes logging project status into the tracking system and supporting users locally and remotely.
• Monitor requests to determine trends, supply feedback, and escalate problems to other members of the IT team.
• Continually work with system specialists/engineers to evaluate method of providing technical support.
• Assist in the deployment of new applications and hardware including tagging, tracking and managing hardware inventory.
• Assist with installations, upgrades, backups, and recoveries.
• Communicate with key vendors regarding service, warranties, etc.
• Set up laptop loaners for traveling employees.
• Provide support for presentations and other A/V setups.
• Performs network administration tasks such as:
Active Directory administration
• Administration of file permissions and data shares
• Basic Exchange administration
• New user setup
• Ability to work occasional evenings (e.g. special project, power outage)
• Special projects as requested.
Skills we seek include:
• 2+ years troubleshooting and customer service experience in a fast-paced technology environment.
• Microsoft Desktop Support Technician Certification, Word and Excel (in addition to core certifications
in Word, Excel, Power Point and Outlook).
• Strong organizational, administrative and research skills with a strong attention to detail.
• Strong verbal and written communication skills, including the ability to effectively communicate with technical
and non-technical users.
Bonus Skills & Abilities:
• Active Directory administration knowledge/experience.
• Basic Exchange administration knowledge/experience.
- Location: Silverdale,WA
- Compensation: Annual base compensation will be based on experience
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.