Introduction
Seagull Scientific in Bellevue is a world leader in high-end Windows-based software for bar codes, labels and RFID (radio frequency identification). Our software is used both stand-alone and as an integrated component of large-scale supply chain management solutions based on platforms from SAP, Oracle, Microsoft and others. We have enjoyed self-funded steady growth for many years. Much of our success stems directly from the careful evaluation of talent and the recognition and reward of employees for their care and performance.
For more information about life at Seagull Scientific, please read our company profile and history on our web site.
Our Tech Support Department
Even though it is free, we consider our technical support to be part of the product we sell and we want it to be the best. We are seeking ambitious, hardworking employees who are eager to learn new technical skills and make a real difference in a growing, international company. Our US Tech Support department is currently composed of 6 technicians, plus a regional manager. We're looking to add another technician as soon as possible.
Job Description
You will be helping customers by phone and e-mail with our BarTender software and printer drivers. This will include highly technical issues relating to our Enterprise software. You will learn more about the following topics while you work:
In addition to your everyday duties, you will have the opportunity to exercise “out of the box” thinking by taking on special tasks and projects, such as designing workflow procedures, product documentation and even programming. You will also work closely with other departments, including Engineering, IT, Software Testing and Sales. Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements for our product.
Requirements
Opportunities for Advancement
Many employees that have started out in Technical Support have moved on to other departments, including: Software Testing, Technical Writing, Sales, Information Technology, and Software Development. Some have become managers. If you are the type that likes to work hard and learn new skills, we’ll do everything that we can to offer you increased opportunities for growth.
Benefits/Salary Include
Additional details on Seagull's benefits are available at:
http://www.seagullscientific.com/aspx/benefits.aspx
(Full details will be supplied as part of any job offer.)
Application
Please send your resumes to ts.craig@seagullscientific.com. E-mail replies only. No faxes or regular mail please. At this time, we are only considering candidates from the Puget Sound area. (That is, we are not offering relocation packages.)