Small but growing Bellevue Company has an immediate opening for a Technical Support Consultant (TSC) to provide a wide range of services including comprehensive network/IT administration as well as periodic (seasonal) support of clients using the companys proprietary software. Ideal TSC candidates will offer strong, broad technical skills, strong technical support background and will need to quickly gain knowledge of existing and developing software. A background in professional services, information technology or software development will also be beneficial. Given a successful performance record in this TSC position, the contractor would be in line for a move to full-time employment in a supervisory role overseeing technical, training and pre-sales support for both new and existing clients across the United States.
Duties include the following activities:
Position is substantially virtual requiring infrequent office presence (Bellevue).
Remote support of existing clients cyclical software configuration, setup, troubleshooting, archival and reset.
Identify issues/obstacles and manage issues to resolution.
Document all issues within the trouble ticket system.
Plan and deliver virtual training sessions as needed for client support and follow-up.
Basic customization and integration as necessary to support customer requirements.
NOTE: Additional opportunities for candidates that possess more advanced IT skills with experience in Linux administration and administration of services and machines in managed hosting environments.
Experience Desired:
BA/BS degree or equivalent experience.
Basic Networking and PC troubleshooting.
5+ years of technical support experience for software products.
Ability to assess needs and deliver solutions to customers with varying levels of education and computer competency.
Ability to use resources creatively and adjust to changes.
Ability to work flexible hours.
Technical knowledge of Windows Operating Systems.
Experience developing and delivering virtual, instructor-led training to customer project teams; previous experience with WebEx (or other remote assist platforms) helpful.
Basic understanding of SQL a plus.
Experience with Excel a plus.
Programming and/or shell scripting experience is advantageous.
Hands on IT or Engineering experience helpful.
- Location: Virtual
- Compensation: Negotiable
- Telecommuting is ok.
- This is a part-time job.
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.