This position offers you the opportunity to provide higher level, tier II-type support to clients using our innovative clinical trials management software. This role has increased importance in a smaller company; in addition to being a key point of contact for many of our clients, you will be able to contribute to the ongoing design of our growing support program. You'll work with sharp people doing interesting work, helping them solve intriguing challenges. Not only will you become part of the biotech industry, you also will join a company experiencing strong growth. We're a Microsoft Gold Certified Partner and recently released a new line of Office-Smart products with solid support from Microsoft.
To be a good fit for this opportunity you will have solid experience supporting external clients with web-based software, ideally in a clinical trial environment. While your technical savvy is essential, just as important will be your interpersonal phone skills, including your ability to bring a service and solution oriented approach, even on challenging calls. We're looking for a professional with a demonstrated ability to quickly learn software applications from product documentation and hands-on experience. You also will need proven troubleshooting and analytical skills.
Founded in 1998, TranSenda is committed to transforming the clinical trial environment by delivering solutions that address the underserved need to improve the business process side of clinical trial operations. With our innovative Office-Smart clinical trial software, our customers can take full advantage of the MS Office System to create a more efficient workplace that unifies study software with the practical usefulness of Office productivity tools.
IMPORTANT: HOW TO APPLY:
We want you to be as selective as we are! For a detailed 'insider's view' of this position and to submit your resume online, please visit the following URL:
http://transenda.jobinfo.com/description.lasso?adid=21114
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external customer support, technical support, help desk, clinical trials, biotech, healthcare, medical device, pharmaceutical, support specialist
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