The Company
Nakanishi Dental Labs, located in Bellevue WA, is one of the largest Dental Labs in the Northwest. Our team of 60 long time team members prides itself in delivering the highest quality custom manufactured dental appliances available in the market. We invest heavily in the technology and people in order to consistently deliver high value to our customers. We believe that the future of our company must be built on a foundation of service that astounds our customers.
The Position
We are realizing that there is plenty of room to improve our service to our clients and to that end we have created and are recruiting for a Customer Service Director. The primary directive for this position is to develop, refine and innovate service strategies in every corner of the company that consistently delight our clients and significantly increases our customer retention. This position is also responsible for direct management of Account Managers, Product Delivery Drivers and receptionists. The CSD is a management team member and works closely with the CEO, and the 2 other Senior Managers.
The Well Qualified Candidate will have:
A Bachelors Degree in a field related to the responsibilities of the position
3-5 years of Customer Service Management experience
Experience innovating customer service systems and culture in an organization
Expertise in Customer Service Best Practices
Experience developing and implementing sustainable organizational and technical systems
Strong facility with CRM platforms and customer interaction tools
The ability to assess, diagnose and prescribe solutions to problems
The ability to balance getting along with people with the need to make tangible progress to the objectives.
Compensation Package:
Salary: $60,000 to $65,000 salary
Benefits: Paid Holidays and PTO, Medical and dental insurance coverage. Retirement contributions.
Work week: Monday Friday, 8:00 to 5:00
Applying for the position.
Respond to this ad via email with the subject line: I love Customer Service.
In the body of the email please give a brief description of why you believe your experience, accomplishments and personal qualities make you a qualified candidate for the position.
Include a brief story of a time where you were part of leading a team in delivering service that amazed a customer.
Attach your resume
We expect to respond to the top candidates to begin phone interviews within 7 days.
- Location: Eastside Location
- Compensation: $60,000 - $65,000 fixed salary, with full benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.